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Luminess has a rating of 3.8 stars from 5,267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,159 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I haven't tried it yet. I hope that it's a good investment if not returning.
It's a really great product.i use it daily. It works so well I can skip concealer!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great! Efficient, and I received my order within a few days. My makeup is flawless on
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I filled out the survey and the color isn't good. It is too warm for me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The color was to light it made me look orange after waiting the long delivery time
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
This foundation is a game changer! Its so light you don't feel like you are even wearing anything, it evens out your skin perfectly! Nothing hides in the creases, its a must have and a no brainer!
On TV from the expensive air brush kit that my husband wouldn't buy me and instead researched air brush kits and found a generic one for less that I haven't even tried yet because I wanted luminess.
But this primer, foundation and double sided brush are just as amazing as the airbrush luminess airbrush kid and much less expensive!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I live this product and felt a little skeptical about the product and quality. Turns out that the product is exactly 👍🏼 what I needed.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I canceled the order twice and received confirmation via customer service that the order and subscription were canceled. They still shipped. Buyer beware. Better Business Bureau indicates many complaints about this company.
Both customer service reps indicated the order was canceled.
The app is very easy to use. The only thing about this makeup I feel comes off easily, even with the supposed finishing spray. The finishing spray sprays a straight stream instead of a mist. Maybe that's why my makeup comes off quickly?
Hi Amelia, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing. Let us know if you have any questions, we are here to help!facebook.com/groups/luminesslive
Got the order late, you charged me in full for the order before I received it. I would never do this again
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Lauren! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was very easy to go through Amazon! I'm impressed with this feature. Thank you
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Sorry I ever bought this. I was fooled into believing the advertisement.
Hi Patricia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I really wanted to like this product, so I took the quiz and they gave me a shade ordered it and when it came it was 3 shades off!
All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
The shade wqas too light and so a shade darker Medium is being shipped out to me.
I explained that the shade was too light and so she said they would ship Medium to me.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This product is not at all what it portrays to be. If you have pores it will not work.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Thanks so much for choosing Luminess, and please reach back out to us anytime for assistance! We LOVE helping our customers throughout their Luminess journey!🥰
Came fast and it's as described and I'm loving it
Foundation matched my skin color
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I received my order and do not like the product. It cakes on and flakes.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
So far I am loving this foundation. It is easy to use and the coverage is spectacular without it looking like you have tons of make up caked on..
We are overjoyed to learn that you enjoy using your Luminess products.❤
Very good 😊 Thank you! Love how it looks on. It covers the face perfectly
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Very messy and coverage not great. It's very well not worth it's price.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I purchased a kit and some extras but wasn't all enthused about the after effects of using the product! I will not speak down on any product that doesn't work for me because everyones body, skin and regime is different! I have not used if after the third time since it isnt what I expected! Still in search for the Makeup covering that is for me. All blessings to all who love it and see a Wow experience!
Social Media Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tephane, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love that the makeup goes on very light &doesn't require a lot for flawless coverage
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
One application and my face felt like it was on fire, turned bright red. Not for
Me
They waved the bill and i don’t have to go to go through the hastle of mailing the product bqxk.
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰