- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,182 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Confusing, this is so sketchy. I've never received anything so to be quite honest I couldn't tell you if this stuff works or doesn't work because I don't know. It's extremely disappointing. I don't even know what I'm supposed to do from here.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Monique, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Confusing, I'm very skeptical that I chose the right color.
I ordered the wrong thing. I needed the small one for my Breeze! A 30 in color. I'm ok with the brush but the spray is not for me! Otherwise I love luminess makeup! Always wear it daily! Thank you
Thank you for this feedback and for being a valued customer! 😊
Failure on luminess's part to inform customers that besides the high cost of your product there's still a duty fee that has to be paid before we get our product...it would be nice to know this at checkout
TV commercials
Hi Bev! Residents in Canada, it is advised in our terms and condition that a shipping cost will be applied as well as duty fees will be subjected to the orders. Please let us know if you have any questions-we are here to help!
Hhooknmjjg kebgfjkhebg m vbkrtg vruhg v rhkf bgm rvjkug gmnhrglhbrkjg
Ffgdckfytfhg jkhefdhbfhksgvbsk fvhaefhaebd fveafhrakwfh fcvefygfwse fb zvjef vrgfvbhrgbrgh
Hi Samantha, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
I was pleasantly surprised! It went on smooth and blended with my skin very well.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This product is amazing! First time buying this and I love it!
TYSM for spreading the Luminess LOVE! ❤️
It sent an order of makeup eraser or whatever it's called and I did not order it. Also it took longer than expected to receive it. I would like to return the makeup eraser.
Facebook reels
Hi Brooklynn, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
This is my second time ordering this makeup and I absolutely love it. My makeup has never looked so flawless. I am definitely sold. I will be re-ordering my makeup when I get low.
Facebook advertising
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💗
My shade was the perfect match. Makes my skin look extra beautiful! Glowing
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was easy to apply, but it stained my face and was very hard to wash off.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for taking our call. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
Fast and easy. Truly love not feeling like you have heavy makeup on. Plus very natural! Would highly recommend
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💓
The foundation and concealer are way off according to my skin tone. The warm is not brown enough at all.
Advertising on Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Sylvelia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love it. Easy application
Goes on smooth and flawless
Will definitely order again
Social media
We are so happy to hear you've been loving your Luminess products! Thanks for sharing your experience! 💞
Pleasant sure the color would be right it as easy to and had good coverage
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
The makeup does not match my skin complexion. Thank you so much!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The product does not help smooth fine lines.actually increases appearance of them
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Delora! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The over experience was great I was transferred but the warm transfer definitely assisted with my needs
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
This stuff is legit awesome… I'm currently 47 and hate wearing foundation because of the caking in my fine lines… not with this stuff… it's fabulous
Age? We don't know her! Only youthful looking skin with Luminess! ❤ 🥰
Granted I just did get a little bit of a tan, but it took so long to get to me and my skin wasn't much darker. It was the wrong shade entirely. And it did not last on my skin for more than 30 minutes, it became blotchy and creased and overall did not last.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Rachel! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I don't love it. I have a skin condition that makes my skin very dry...and even using the hydrating primer, it still doens't glide onto my skin like I should. Not y'alls fault at all...just doesn't look great on me.
Hi Christine, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
As of now the coverage is not sufficient. Maybe I chose the wrong coverage. Not sure. I'll keep using to see how I feel about it.
Hi Matilda, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. ❤️ We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing. Let us know if you have any questions, we are here to help!facebook.com/groups/luminesslive🥰
The makeup itself was beautiful, just the wrong shade for me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Thank you for the try before you buy it's truly a life saver. Concealer is way too light and the foundation is too red and too dark
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.