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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,187 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Customer service is great and timely delivery but the product its self was not as I'd expected. I personally didn't like the smell of the foundation. The color was a perfect match and the coverage overall was good but the smell was a deal breaker for me.
I'd seen commercials and adds on social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great website. Easy shopping experience. Would highly recommend.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I was told it would hide my large pores but for me I feel like they pop out more. That was my only reason for purchasing. It felt good on my skin abs was a good color but not my number one foundation unfortunately
Hey there Jessica, we've been trying to reach out to assist with your concerns and appreciate the feedback! Please feel free to get back to us so we may help you out!🥰
I have never been satisfied with the air sprayer. The first one (after they changed it to the handheld) did not last and just quit spraying. So I ordered a new one, which only had one speed, which was the higher one, so could only put it on high. Because it took so long to receive it, I just dealt with it. And then that one too quit spraying. So figuring it was in the sprayer head, I ordered a new one, which lasted for one use and now that one will not spray. I thoroughly clean them after each use, so something is malfunctioning.
I've used your product for many years
I've used it for years. I needed a new airbrush as mine has stopped working
I love the application. But the color is too light for me
I haven’t heard back with a solution. Only responded with thank you for contacting us.
I heard about Luminess on Facebook
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Never received my order, and very disappointed in the service, tried to contact someone and they will not resolve it, and havnt returned my call. *******058
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
In this case, we can submit a shipment claim for non-receipt of the package and request to have it reshipped.
The product is weightless and does not smudge! There is nothing worse than having foundation stains clothing. This foundation is far from that. I also use FAR less! Its amazing! I also get wonderful comments on my "perfect skin." ;)
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This product didn't not work for me.It made me itch and I ask for a return label to send it back and cancel my subscription. Payment should go back to PayPal.I had a trial and I canceled before the trial was up
No one has gotten back to me.I sent the email canceling this subscription.PayPal was my initial payment.I had the trial.I canceled before the trial was up and stop the subscription.Please cancel.I asked for a return label to send a product back but haven't heard from anyone
I place my order on March 7th and today is March 25th. I've contacted Luminess multiple times to inquire about my order. It's either on back order or they promise my items will be mailed soon. Their advertised delivery promise is a joke.
See comments above.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jessica, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I am still testing the product, I'm undecided on the color I selected. The product itself is light and applies easily. I've been told it looks nice on me, but I'm not convinced.
HI Eugenia, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
So far the experience has been good. We will see after the trial period
Social media
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
The color did not match well my face looked cakey and little orangey. I like the way it feels very light on my skin, but the color just didn't work.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Callie,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the coverage. I use luminess for coverage of dark spots, freckles, and pimple coverage and then use a lighter foundation over it woth a sealing powder. Stays all day. Would recommend!
Hi Sarah, Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
I love the way it goes on and feels, it is buildable coverage but was a good coverage with just one application. Only thing is the color didn't match but I called and they're sending me a better match and I can keep the original one at no charge.
Thank you for leaving your review with us! Let us know how it turns out!❤️
It's light and feels amazing lasts a while. I wish it was more sweat proof but it's still good
Thank you for taking the time to review our product! ❤️❤️❤️
Shipping was fine I did not expect spray makeup its just ok I will not re order
Thanks so much for leaving your review with us! ❤️
I liked the primer! The foundation however was far too orange. It blended nicely but still gave my face an orange undertone. Not well matched
Hi Maegan, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I never ever, ever wear made. Your add was to good to pass up and try. I can't believe it! You guys really know what you're doing!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Really it's so hard getting someone on the phone! I can say that in recent years I had used the original stylus machine. The portable one is the one I just bought and it I'm not as enthused about this one!
I had used LUMINESS years ago and loved the old school stylus.
Hi Kara,We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Great product however the color is off. Hard to find a number
Returning customer
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I think I need to go one shade up. And the brush was leaving lots of bristles behind.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jennifer, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I love this product. The coverage and the airbrushed finish is perfect for me. The only issue I have is the color I chose. I chose fair and need either light medium or medium. I will contact customer service or see about resolving this issue.
I needed to reset my password and the link that was sent did not work. I was told they could not do anything about it and to try the link later. I did eventually get it to work
I have one of the electric sprayers. It is about 10-15 years old now, but I loved the coverage from it and wanted to try spray.
Thank you so much for taking the time to share your experience. We are so happy you’re happy, and we're super excited to get your Color Match done! ❤️❤️❤️
I want this CANCELLED immediately! I just received my order this past Saturday 4/14/24, however, you have charged my card 4xs! You advertised that I would have a 14 day FREE trial period that would start AFTER I received the product. THAT IS A LIE! YOU CHARGED ME 3XS BEFORE I RECEIVED IT!
Uneducated staff
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Judith, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I ordered off a commercial. My total order after trial should have been roughly $160.00. I added an extra facial package which should have added an extra $20 & $10. Well, I never received the free gifts for one and my total came to just shy of $400. OUTRAGEOUS. I have very light skin and I had to put close to 4 applications on to cover age spots etc. It looked worse than my regular makeup I used prior to this purchased. Heavy, cakey, defined my wrinkles. I mailed the device back. Alot of work, alot of time, alot of money. In my opinion NOT WORTH IT. I still don't have a response since sending back the device
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Wendy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Serena, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️