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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,191 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Product arrived quickly and is amazing. It's a perfect match! Does not even feel like wearing foundation.
I feel like it looks just a little too light and the brushes could be a bit wider to not waste any product
Hi Yereny, Thank you for your feedback! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I tried the product but it turned my face red and it burned. I asked for an RMA but was told since I bought it I couldn't return it. I needed to be paying over time in order to return it. Then I was told and RMA had been sent. I replied that I never returned it.
Terrible.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Amy! We recently tried to contact but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I like the product, but the color is too light for my body and too yellowish for my face. It does stay on for a few days
I sent a message on 4/21 and I still havent received a reply
Hi Jamie, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I got the wrong color but I'm able to get the right color at no extra cost which is awesome
I'm glad to hear you're able to get the right color at no extra cost! Ensuring our customers are satisfied is our priority, and our 100% color match guarantee means you'll always get the perfect shade.
Ordered and waited weeks and still nothing now I don't even care to try it went with something different. For the price after word that should have came in days not weeks.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I received my order before expected date of delivery. The product is good. This is my first time using make up.
From a friend.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!💓
Enjoyed the fact of the trial and surprisingly i got a color match
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
Very easy to use and self-explanatory. But this is annoying that I have to have so many characters
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I have attempted to try this product for a month now and it has never been delivered but I did get billed for this, TWICE! Customer service is a joke. Takes a stupid amount of time for anyone to get back in touch with you just to blow smoke up your butt. Do yourself a favor, close the page and move over to another product. Save yourself the headache. This company is absolutely horrible.
Products used:
Nothing because they never sent it to me. Just took my money, twice
Hi Stacie, It was a pleasure assisting you today! Please let us know if you need anything else, we are here to help! ❤️
It's very orange on my skin but very light maybe it's me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I usually look terrible with liquid makeup now that I'm old. I'm hoping this will be different.
It works. It really covers well and looks natural
You’re going to LOVE it! To put your mind at ease, we recommend checking out our FB Lives with our makeup artists. She will show you application techniques, tips, and tricks, and answer any of your questions in real-time! Let us know if you need anything throughout your Luminess journey!❤
I haven't use it,looking forward to the experience for a brand new look
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I love the finish in my skin and its really good product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I placed my first order but when it arrived I received 3 shades darker than what I ordered. I called cs and the issue was resolved and I received my correct shade within a week. Awesome
Social media
Thank you so much for reviewing your experience and sharing the love! We are so happy you’re happy! ❤️❤️❤️
The color match was perfect but it was too messy for me. Maybe it's not the best product for a beginner. It was all over my clothing. And my hands..
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Belleviana, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It's the wrong match. It's super lighter than my completion. I'm going to return it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The products in the package are amazing, they blend so well but the problem is that the foundation dries too quickly and when its dry I can't blend seamlessly. The brush is also not very ideal but its doing the job
Through instagram
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
No issues at all. The packaging is very nice and I still have to try the product. Looking forward to it.
This particular product I saw on TikTok
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
It felt like I had a lot of makeup on. I never wear makeup and this did not feel natural
HI Roxanna, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💓
It maybe a shade too dark for me and it has a lot of transfer.
Hi Christina, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match and to get tip for the spray foundation -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Please do not continue to charge me. I do not want any more products
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kimberly, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Makeup didn't cover up like it said it would. Won't be ordering anything again
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Haydee, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I had trouble picking the right color. Color is not really true to my skin tone. Will try again.
Commercials,
Hi Shelbey, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Commercials
Color not matching disappointed that the color did not match
Good
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! All trials come with a 100% one time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤