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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,191 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Allergic reaction to the foundation - cannot use this product
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I Haven't used the product yet. Will be using this weekend
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We've attempted to reach out to you, but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
Works beautifully but I need a different shade. Would love to try one shade darker
Hi April, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I'm really like this product. I was a little iffy about the spray but once I got it and started to play with it, it works out absolutely great. The color is a little dark for right now but when I get a tan 4 summer it'll be perfect. The brush is awesome. I love the primer. I love the settings Bray pretty much customer for life here. I've been using luminous for many years and now. I just have a new product to use with them.
I've been using luminous for years
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was a little slow delivery, but they kept me updated on the shipping! I love it so far! Going away next week on vacation to a hot island, so I will see how it holds up!
Thank you so much for sharing your experience, Shelli! We are so excited to hear from you and see how it worked for you during your vacation! 🥰
I haven't been able to try it yet I have a style in my eye no makeup
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
Everything is beautiful. I love the brush. My skin is just too fussy for foundation but thank you for letting me try it
Social media
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately, your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
Honestly, I'm super disappointed.
If I knew I couldn't return, I would've never purchased not only did the shade not match the formula, felt cakey and uncomfortable.
My mom used the spray product and I wanted to give the airbrush a shot. Big regret.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Andy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Customer service lines do not work preventing returns of trial period. Do not answer emails or chats. Leaving you stuck with paying for their product that is also not as described
Nobody answered customer line . I tried DAILY. Chat feature doesn’t work and email isn’t answered after the word return is mentioned.
Facebook reels
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Carissa, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Facebook reels
Primer doesn't last and all day coverage doesn't hold up. Disappointed, will be returning.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lanita, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The product was on back order and after two weeks of hearing nothing I called as was told I could either get money back or wait. Choice to want as I wanted to try the product.
The gentleman that answered was very pleasant and informative.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jessica, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Excelente entrega y muy buen producto
Era el color que queria...y luce muy bonito
Me Encanto
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support
The color was good. The coverage was OK, but it doesn't last very long.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was an easy experience. Easy process. Goes on easy. It's light and airy!
TYSM for sharing your experience! ❤️
I can apply the primer and foundation easily on my face but it makes skin dull. Not sure what was gone wrong.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I don't wear makeup but as I'm getting older I feel I. Need to cover up spots. Very impressed and satisfied with the responses I've gotten and how quick they resolved an issue and got in contact with me. Speaks volumes as a company. Thank you. Seriously.
Have yet to speak to a live person
Hey Michelle! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I'm not getting paid to say this, this foundation and the primer feels so good on the skin it looks so natural and you even forget your wearing makeup because it not heavy in the skin.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Absolutely love the coverage and quick application lumpiness has giving me confidence with my make up in half the time.
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This company claims to have satisfaction guarantee policy, but they make it impossible to return the product within the two week trial period. I tried calling and emailing the company and was unable to reach anyone to return the products.
I was never able to reach anyone
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Meghan, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I tried it and was not a fan. Not sure if I ordered the wrong shade? But when I applied it to my face it made it look a little orangey. I will be returning it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tina, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Messy get on everything it no my color and it wasn't right lol for me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tecole, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Make up is much too dry for mature skin. Did not like Matt finish. Prefer a Dewey look, more natural look.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Phyllis, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have been very impressed with the feel and coverage
Thank you for taking the time to review our product! ❤️❤️❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Michele, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️