• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,194 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user raylenes14
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Because of the price I was just going to return it, BUT. I thought just try it. Well, I LOVE it and cannot return it😂

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us and sharing the Luminess LOVE!💗

Thumbnail of user rosaliner7
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Easy-to-use I love the spray on idea. It keeps my hands from getting makeup all over the place. Thank you!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback!

Thumbnail of user natashaa204
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Natural coverage, not heavy and easy to apply.
Must be careful when spraying on brush as the overspray can be messy.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience! 💟

Thumbnail of user rachely352
1 review
0 helpful votes
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April 26th, 2024
Verified purchase
• Updated review

The color was WAY off. It was easy to call and get a lighter color and they moved my initial date to later so I receive my whole free trial

See above

Reason I chose this business:

Tv commercial

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

I would like to have known about the regular breeze...
April 11th, 2024
Verified site experience
• Previous review

I would like to have known about the regular breeze and the breeze pro before upgrading

Reason I chose this business:

Tv commercial

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sharlonr1
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I received my product quicker than expected. Everything was easy to use. The makeup feels light on my face. I'm very pleased with this product.

Reason I chose this business:

I about luminess from Facebook.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user gik2
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

The website had the option to pick your perfect shade but it did not work. I am part Cherokee Indian so I have a darker skin tone, but the foundations I received were very orange. One I'm can use as long as I put on a light layer but the other us way too orange

Sent email since it was after hours about the foundation being too orange, hopefully I will get a replacement.

Reason I chose this business:

TV then a friend had one u tried and my makeup looked soo good that day and I told myself u was getting one

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user debrab2376
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

When I try it, I will review it. Please give me more time

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user kristinem326
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Loved it doesn't feel heavy when applying it would definitely recommend it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user heavens30
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Can't review the items, I haven't even received it yet been quite a while since I ordered so shipping time is horrible

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Heaven, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user kennethm2027
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Good coverage natural look I look good matter of fact really good

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊

Thumbnail of user melissaa1788
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

I love love love my airbrush, the makeup, and subscription service, and I recently discovered the customer service is also EXCELLENT when I had a problem. Quick, efficient, and incredibly helpful and friendly.

Extremely satisfied...helpful, friendly, and customer focused

Reason I chose this business:

TV infomercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess! 🥰

Thumbnail of user ioanag8
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Amazing experience using this new product. Makes my skin smooth and glamorous

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey! ❤️❤️❤️

Thumbnail of user patriciaw3006
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I was very pleased with my trial order of Luminess. It gave me a smooth not mad-up look.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user cherisseb3
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

It's easy to use, feels like there's nothing on your face.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user rebeccaa1657
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I feel like the product was not what they showed about it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.

Thumbnail of user karas269
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Not a fan, color didn't match my skin, I don't care for the brush

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kara, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user beckymarie0803
1 review
1 helpful vote
  • Send Message
March 6th, 2024

It took over a month and 18 emails and countless phone calls to get a cancellation. They make it just about impossible. So I ended up getting products that I did not want in a charge for $77 that I don't want. I have pages of emails sent to them and you can't get anyone to help you. When you try to cancel it says you have to call them. When you call it says you have to sign up for a call back. The callback takes about 3 to 4 weeks. I've never done with customer service like this. Do not recommend.

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user josepha2178
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Products came as described. Very nice color perfect. Very easy to apply

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user kathryna532
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

I received my machine but it doesn't spray the makeup at all. It's a defective machine and I have reached out to customer service but no one seems to answer. At this point and time, I would not recommend this machine because I can't use it. My box for it has previously been opened and felt greasy. I'm not sure what is up with that.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user lissah26
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I love the make up and the coverage. It was beautiful and light on my face.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user chada277
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase
• Updated review

Outstanding customer service. Had an issue at first, bust someone reached out and was fantastic. Thanks

I just got charged 50 bucks on top of the 3
April 27th, 2024
Verified site experience
• Previous review

I just got charged 50 bucks on top of the 3. Ridiculous

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christinaw1084
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Makes my face dried out and still able to see all my imperfection

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Christina,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user carolynd918
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase
• Updated review

The website is easy to use as well as the product is easy to use. I have recommended LUMINESS To all my friends.

Reason I chose this business:

On the Internet

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤

Very helpful and easy to use
January 20th, 2024
Verified site experience
• Previous review
Thumbnail of user coyetter
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

The ordering process was fast and simple. I can't wait to try it.

Reason I chose this business:

Online advertising

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user pamelae624
2 reviews
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

I didn't try it as yet just to match with my complexion

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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