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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,194 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I am very impressed with the product I received and the customer service I received when I needed a color change. Very fast shipping as well.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
As it says it was flawless coverage and a perfect match for my skin color and tone
Infomercial years ago, but recently popped in my Facebook news feed
We're glad to have you as our customer and to see that you're enjoying Luminess products!
It was beyond my expectations of how smooth and how flawless, so super easy to use to transform my flaws into beauty..
Very professional, answered all my questions, courteous and made me feel like a valued customer..
On TV ads Facebook ads
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Great I just wanted to try it because I don't wear makeup
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
I think this foundation is not for me it doesn't match my face. When I wear it I feel very heavy and sticky. Overall I don't like it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Priyanka, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
This is my first time finding the right foundation even im not good applying make up this make my face flawless. I highly recommended this. I really love it
I see in the facebook ads
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Color match did not work. I got one exchange and had to pay for shipping and handling fee and second color does not work. I was told can not return the product because of color not matching. Will not be using the product
Used Chat feature on website. No success in resolving problem.
Facebook and then on Today show
Hi Becky, We are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I haven't worn make up in two years. I decided to start wearing make up again. I seen these videos and decided, yup this is it. So pleased with my order. Thank you so much. It makes my skin flawless and feels natural. Not heavy not cakey.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I received my order in a timely manner, however I ordered the wrong item and contacted the company to return or exchange for the correct one. I was told after being on hold for a time that I could not return or exchange the item as it was sold at a reduced price.
This was unacceptable since I was going to purchase the correct item.I found what I meant to purchase on Ebay for a quarter of the price so...sorry Luminess...
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Joann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not happy at all with the coverage. Would not recommend.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Susan, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It goes on nice and smooth but doesn't stay on like it should.
Hi Kristen, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💗
I loved the finish, but the tone was not my skin tone.
My daughter, who was a make-up artist used to have the machine.
We are so happy to hear you are loving your Luminess Products!❤️
Very expensive for this product. I don't like the spray on to the brush, as it sprays wide and discolors the sink, dresser, or wherever you apply your makeup. Didn't spread well from the brush to your face, and primer is sprayed on the face and feels like air spray only. Much too expensive and not as user-friendly as advertised.
Hi Carriann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I was skeptical because 9/10 times the media hypes these type of things 100x more than they deserve BUT this makeup is literal magic. My skin looks like porcelain. The hydrating primer is *chefs kiss* and the sealant is THE BEST. Ever. I'm obsessed.
Instagram Ad.
This warms our hearts! Thank you for being the best part of Luminess and reviewing your experience, we're so happy you're happy! 🥰
The product is light and applies smooth just a little darker than other mediums I have had.
Hello! All trials come with a 100% one-time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
Love this foundation but I'll like a different shade.
Hi Tovah, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
But next time i will get a shade lighter it was good
Hi Eva, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Doesn't go onto to my skin smoothly and looks cakey. Its just not for me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm really sorry to hear that! Could you please share your order details with me? Your phone number, email, address, and order ID would be super helpful. Once I have those, I'll do everything I can to assist you further! 😊
Ordered back on March 5th and STILL WAITING. I'm angry. I tried canceling but was told I had to call but problem with that is they never answer the phone! My delivery date was for the 22nd also, which it was supposed to be within 5-7 business days and IS STILL NOT HERE! GET IT TOGETHER...
No one answers the phone!!!!
So light weight, matches flawlessly and lasts all day!
Thank you for taking the time to review our product! ❤️❤️❤️
Unfortunately, I had to return the product. Not a match for my complexion.
Called cs to advise color was not a match. Service was good.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Lesley, It makes us happy to know that we were able to help you achieve your make-up goals. 🥰