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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,203 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Ordered item weeks ago and never received it. Not sure what happened but can't review it
No reply
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered the 14 day try before I buy. I'm absolutely in love with the product.
Thank you! We know you will love your Luminess products! And we will be here for you every step of the way!
Hassle free ordering and great products! Will recommend and order again!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Still have not received my product all I get are excuses and lies first the product was out of stock which that's the same thing you tell everybody then it got in stock and then there was shipping delays another lie you guys tell everybody says delivery date February 6th this is now the 10th still have not received it but when I do you can get that $#*! back very dissatisfied nothing but a rip off as well as my credit card information has been changed you won't be charging my card that's for sure
I heard about it on social media and social media is exactly where I'm going to post all my reviews about your crappy service shipping delays and lies and excuses
Hi Stephanie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we are here to help! ❤️
Social media
I haven't used the products yet. I have been extremely busy
Coupon mailer
Thank you for taking the time to share your opinion Susan. Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Love the product, but I didn't pick the right shade for my face
TYSM for reviewing your experience! We invite you to try our quick and convenient virtual shade finder tool on the link below, so you can find your perfect match! We also offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match.
I would like to either change the shade or get a full refund! The color match is way off! It is way too orange for my liking!
No response as of yet!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Dora, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Didn't get what was promised and was charged for it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It took me a long time just to get my payment entered. Kept rejecting everything
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I used it shortly after receiving and could not believe how it covered with one spray onto the brush.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Ordered the promotion for trying your product. Got a notification it had been delivered but it has NOT arrived.
Got emails but they were not helpful
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
HI Leann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Overall it's been great I haven't quite made my 14-day trial yet so we'll let you know how that goes whether or not I decide to keep the product. So far so good other than when I initially ordered the product my total was $3 and some change for the shipping since it was a trial but yet there was a hold put on my account for like 80 bucks that I wasn't expecting it was a temporary hold and it was gone after a couple days and it never actually came out of my account but it would have been a lot smoother if I didn't expected it.
Fine
Thank you for taking the time to review our product, we are always looking for ways we can improve! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Not sure if I will keep it cause it is slightly hard to use for me
HI Susmina,We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
My shopping experience was easy peasy lemon squeezy. The product however, isn't what I expected. I'm not fond of the way it looks on my skin.
I kept seeing commercials so I wanted to try it.
Hi Carrie, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
For one your site keeps crashing on me. For two it took way to long to find what I was looking for and I had to just settle with what I got
Hi Drake, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Continue the great customer service. There was no experience. I ordered online it took all of 5 minutes.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Yes, I told you guys numerous times that I receive my package and also y'all had me on there is just like starter kit and I paid for the upgraded version so I would like to have my package and I can't tell you if I like y'all make up or not because I have not been able to use it
Got disconnected twice and then nobody ever responded back to
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Robin, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
My trial kit haD not arrived after waiting a month I contacted support they said one would be on the way asap... fast forward another month and still NOTHING!
They didn't follow thru with what the said
Hi Raelynn! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
What colour shade is is very light for me. I wanted to return the product. Please help some with return label. Thankyou
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Rathnam! We recently tried to contact you, but were unable to reach you. We would love to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I contacted them telling them I never got my sample package and now they are trying to charge me for a product I never got to use or try even though I send an email and they said that someone will email me back they didn't get anything until today that they want to charge me for a product I never received.
I never got a email back to get help about that package I never got
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nereida, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Never got my package. Ordered weeks ago no email when I go to the app it says no orders like what the entire hell
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tameka, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Luminous is very easy, even for starters of make up all the way up to professionals, gives you an airbrush fill with a Sunkiss
Friendly, but to the point
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💗
Once I decided which foundation colors to mix, now it matches my skin tone re perfectly. Love the light feel and it doesn't settle in wrinkles.
We are so happy to hear you are loving your Luminess Products!❤️
I did not receive my order. I placed an order back in December the middle of the month and I.never received my pack I just not today received an email asking if I received it to click a link and if I did not I have to call customer service number to wait 24-48 hrs but I don't have my order number written down
As on facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nicole, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I received my ordered in good time. No problem. Securely packaged but the color was not for me. It's a very easy process but I had to call in to have the color changed. Customer service was great. Easy and professional
Customer service rep was nice and tried to help me find my right color. No issues with customer service. I called in.
I think I heard about it from social media
Thank you so much for reviewing your experience and sharing the love! Let us know if you need any further assistance! We are here for you.❤️ 🥰
Not impressed with the product at all. Contacted customer service within 14 days of receiving it - took almost 2 weeks to get the package. It's UNRETURNABLE. Their advertising for returns comes with a whole bunch of loopholes. My drug store bought Revlon foundation works/looks/feels better than this product. Now I'm out $60. I noticed there is no way to leave a review on the website, either. Don't waste your time or money.
*update - they contacted me after I left this review to refund my purchase.
Products used:
Primer, foundation, setting spray, airbrush brush
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Danielle, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️