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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,217 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I've always loved spray foundation. Sephora was the only brand i could find i liked…. Until recently. The brush that comes with it is PERFECT for blending. Light smell, not a bad one in my opinion. Coverage is buildable if needed. It stayed surprising well.
This warms our hearts, we are so happy to hear you are loving your Luminess Products!❤️
I ordered the shade 030 and when applying it it seems to look to be on the yellow side instead of a medium light color it doesn't give much coverage like advertised unless I spray it a few times on the brush the blending is also a little hard I feel like once it's on the skin it dry quickly not giving enough time to completely blend it around
They were able to refund me when I was charged for the product when I was supposed to just pay shipping
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Amanda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I really like this make up. The color matches my skin tone so well you can't tell I'm wearing any upmake & at 70 yrs old it hides my wrinkles. My makeup looks smooth & flawless.
Saw ad online
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I think I would like this product but the color doesn't work for me
My mother had the spray Luminess
We are sorry to hear that the color wasn't a perfect match but don't worry, you can still get a color match for free, give us a call at 888-793-747 and press option 6 for a beauty expert, from Monday to Friday
You sent me 2 primers and no foundation. I tried to reach out to get it fixed. Still have not got a response.
No response
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kristie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like it but just a little too pricey for me to keep buying it! It was a great shade for me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! Thanks for leaving your feedback with us! Our prices change almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget – for every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
Good nice product.just not what I needed for my skin. I think my skin is to oily
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We appreciate your feedback, as we are always looking for ways to improve! You are welcome to check out our Set Translucent Setting Powder which helps set your makeup for long-lasting wear without adding any weight or texture, all while reducing shine. Please check your inbox for a DM from us! 💌
You can check this out by clicking on the link below.
https://www.luminesscosmetics.com/setz-translucent-setting-powder---18-pack/STZ001SP18.html
Unhappy with product and unhappy with taking money without permission.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm very sorry to hear about your experience, I know we can get this taken care of. Please check your inbox for a DM from us! 💌
My second time ordering the primer, foundation and brush set. Love the ease of using and the coverage is great for everyday.
I asked about exchanging my foundation for another color and they got back to me but never told me if I could exchange or not.
I don’t remember
We are so happy to hear you are loving your Luminess Products!❤️
Best Product I've used in a long time! It makes my face look flawless without that cakey finish!
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
Order, payment and delivery services were very easy
TV commercial
Thank you for leaving your review with us! Let us know how it turns out!❤️
I will have to send back, because not a match for me.
Tv commercials, social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! You currently have the shade Medium 040, we would love to get you taken care of!😀
I love Luminess. Been using it for several years. I likr the new spray on in the container. Will order again soon.
My husband saw it and surprised me with it.
I canceled my order but I was already charged and received product.Im sending back for refund of my $117.00.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
The color match is perfect, easy to apply, it's beautiful. The only hangup is that it pills under the eye area.
Hi Melina, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Wrong foundation color match. But I love the product
Hey Betty, it was a pleasure talking to you, we are eager to help you get a color match and hear from you again once you give it a try! 😊
I had to unfortunately return my order and the customer service was outstanding and handled everything quickly and efficiently.
Social media
Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I ordered shade 030 The color is so yellow way off my reflection
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We sent you the new shade Airbrush Spray Silk Foundation 2oz - Medium 040
Need a shade darker for foundation and concealer but the product feels nice
We recommend consulting with our Beauty experts for an exact color match - they are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST at 800-416-9981.
I haven't had the chance to use it yet because of holidays. Once things settle down I will try it then and I have to admit I'm excited but a little hesitant. I'm not used to putting on makeup so this will be a first for me. If the product is as easy to apply as it says in the ad I will have no problems…
Online advertising
Thank you for leaving your review with us! Let us know how it turns out!❤️
Not a big fan of continued add ons... you feel like you have to get them in order for everything to work correctly. Give the options up front and the benefits.
Hi Karen! Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Brandi, thank you for taking the time to review our product! I see that you have already been assisted by one f out customer service representatives. Feel free to reach out to us if needed further assistance.🥰