Luminess has a rating of 3.8 stars from 5,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Eveything is at your fingertips, making your shopping experience simple. I love you can try before you buy….I just wish you could swap out for a different shade. Mine is wrong and the 800 number won't get me to an agent.
I need to swap out the color as this one is orange and I was not able to reach a rep. I have been sick with Covid this week and thank you for reminding me I need to return this to not be charged. I’d love to try a different t color….this one I tried once, doesn’t match and it affects my sinuses….not so much hypoallergenic. I love the idea and the brush!! I love it.
I'm in love with this Luminess Airbrush foundation starter kit! I've tried so many different foundations & never had luck finding one that I love & doesn't dry out my skin! I've seen advertisements for this & I'm so glad I finally decided to give it a try! I was super surprised at how light it feels on my skin & how easy it is to blend with the included brush! The finish is flawless & it stays on all day unlike many other foundations I've tried! I definitely recommend giving Luminess Airbrush a try!
Customer service is excellent! Thankfully they’re easy to get ahold of, super friendly, & very helpful!
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We are thrilled to hear how much you are enjoying your Luminess products! ❤
I found the application to be underwhelming & not what I expected. I think the shades of foundation weren't the right tint. Maybe I need more practice. Not for me
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Hi Linda, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I did not like the way the product looked on my face, and after awhile during the day, even with setting spray on my face, the makeup was wearing off and made my face sweaty.
Also, the brush that came with the packaging fell apart after about 3-days of using it; the bottom brush came unglued...not very happy with this product unfortunately!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brenda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The color was a good match, I like the coverage but this stuff comes right off if you even barely touch your face. I even used primer, my setting powder, and setting spray and it still comes right off. Was really hoping I had finally found a perfect foundation for me because I've been on the hunt forever now that I'm in my late 30s and have forehead lines. Sadly this one doesn't work for me at all. I want something that will stay on all day without you having to cake other products on top of it because then it looks horrible on those with forehead lines or wrinkles.
Hi Christina! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I generally like the coverage of this product, but I do become overly oily after the 4th hour of having my make up on. The concern I have is how long it may take for these spray foundations to actually run out, it may not be worth the 40$ when it's all said and done but at this point only Time will tell.
Santiago was my original customer service representative. I called a minute after placing
This order to have my address changed so my order would go to the proper address which is also in a whole different city. Quickly Santiago acted as though the order was modified. Nothing had been changed in the system, the order had still been sent without any address being changed in the system. When I called about this for the second time my customer service rep was Santiago again, the second time it was corrected and resent out with no charge applied. But I still had to wait longer than to be expected.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Lauren! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy quiz with quick results, and love that I can try before I buy! One reason I hate buying makeup, if it doesn't match or you are dissatisfied, you are out your money. Cannot wait for my kit to arrive!
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I ordered the Airbrush Spray Silk Foundation with the "Try Before You Buy" option. I chose a color that did not suit me. I contacted customer service and was allowed one free color exchange. They made the process easy & were friendly.
I contacted customer service and was allowed one free color exchange. They made the process easy & were friendly.
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TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I don't feel the coverage is as described. It's not cakey which is good but not what I was expecting.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lorie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Light to medium coverage foundation which stains my hair. Maybe I chose a shade that doesn't suit me as I thought it would. No complains about the primer; it leaves a matte finish and covers my enlarged pores(nose area).
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Unfortunately, ingredients not posted so I only read it after receiving all 3 products. Full of chemicals & the finishing spray smells so strong, very nauseating. Customer service said it is not refundable nor returnable.
She was helpful & informative but the answer was not what I wanted to hear.
Tried these new products.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jane! It was a pleasure assisting you today! Please let us know if you need anything else, we love making our customers happy! ❤️
Been ordering previously.
This is the first time I've used a Luminess product. Overall, easy to use. The color matched my skin perfectly. I'm currently unsure how I am feeling about the coverage, I was expecting more. The smell of the setting spray is amazing.
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YAY! We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
So far I like it, overall I'm not sure how my skin likes it. I've had a light breakout since trying it. I have a few more days with the makeup. It's definitely light, almost weightless. Has good buildable coverage.
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TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
The process for selectinng a color match was helpful. The use of different faces made it easier to compare my own skin color & tone against. I would've liked a bit of s description or an opportunity to add my thoughts. For example, I tan well but can burn at first. I have olive skin; part Italian.
I will however, be returning the items ad the make-up seems a bit thick. I don't like that. I wish there was a way to get the # required for return other than having to call.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! And remember you can also chat online or send an email to help@luminessbeauty.com for assistance on a return! ❤️❤️❤️
Was good. I liked the use of faces with different skin tones to help with selecting a color.
So far am ok with it. Foundation colors that came with kit do not much my skin color as good as I thought they would. 3 days ago emailed my picture as requested on your website to get assistance selecting foundation match but have not heard back from anyone!
Didn't know it was going to cost around 200.00 by time got paid for. Haven't even had time to figure out how to make it work. Everything set up on auto ship. Don't like that. Just beware b4 you buy. I called and told to wait to send back.
Nice and friendly
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Ordering was a breeze however getting in touch with customer services was a bit more of a chore. I needed to cancel any further shipments after the trial period and finally got a response through email.
Difficult to complete but good once contact was made.
After watching the video and more tutorials online, I was able to apply the makeup evenly, so that was not the issue. What I don't like is that you go through so much product. It doesn't meet the claims of the advertising at all. The makeup accentuated wrinkles and just made my skin look horrible despite using a very good moisturizer and trying again with a high quality primer. I am sending this back.
I'm not sure yet...
As a person who is skilled at applying airbrush makeup, I wasn't impressed... No matter how far I hold the gun dispenser the makeup comes on heavy and my skin feels very dry. The colors are okay... I'll probably send back at the end of my trial period.
Let us know if you have any questions! We’re here to help!
I have been using luminess for over 10 years and I absolutely love this make up. It is incredibly quick and easy to use and looks amazing! It is so light that you cannot feel it on your skin like other makeup! Mu skin is healthier and looks younger with this incredible makeup! I highly recommend it to everyone!
This warms our hearts! We are so happy to hear you are loving your Luminess Products, thank you for being the best part of Luminess! ❤️
Got in timely manner. Color matches well and blends well. Very let down by length of lasting. This is not holding even half day to lunch of an office job. I even tried setting powder and setting spray and didn't do much. For price I was expecting more.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Sarah! Thank you so much for leaving your feedback with us! We would love to further assist you in this, one of our representatives will contact you shortly, so we can fix this together!
Delivery was prompt within a week which is very good for free shipping! It was well-packaged and complete in an appropriately-sized box instead of rolling around in a giant box, like a lot of other companies do.
Found it online when I didn't receive my Jerome Alexander order. Your product is better than theirs.
Thank you for the wonderful review!
I've only tried this product 2 times and I still don't get the effects that the videos show. My face feels tacky and my marks are not covered. My next step is going to be a phone call to see what I'm doing wrong.
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Let us know if you have any questions! We’re here to help!
I tried the system and just found that I won't use it enough to make it worth the cost. I've been trying for nearly a year to cancel via phone calls, emails, etc. It takes me forever to get anyone on the phone and when I do they run me in circles, try giving me discounts to continue with the subscription and then ultimately tell me they will cancel, yet every few months shipments arrive and I'm charged. I have several that sit by my door unopened. It's extremely frustrating and I'm ready to report them.
These were not at all like the luminess lip color I had previously that lasted through out the day. Ver disappointing and will be returning. Don't know what changed with the formula or if the vinyl and chromatic
Got it about theee years ago and was finally out of the lip color I had and thought I would try something new
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you!