Luminess has a rating of 3.8 stars from 7,239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.
Product did not match my skin color. I want to cancel.
They still have some work to do when matching shades for brown skinned women.
Hey Jamie! Thanks for leaving your review with us! We have many shades on our website our customers can choose from they best fits their shade tones and under tones! If you need help with a color match or what shade to choose from, we have our shade finder tool that can help choose the shade that best fits you, or, you can go on our makeup artists live who would be more than happy to help you with a color match! We just sent you her private Facebook link - let us know if you need anything! (:
Have not had a chance to use it yet. Will let you know when I do.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Everything was swift and to the point.I had no complaints with anything.
Happy to hear you had a great experience!Let us know if you need anything throughout your Luminess journey!
Wonderful Facebook. It's amazing. Greatest makeup I ever have used.
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
This shade did not match my skin at all and I need to return the product.
Hi Shana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Love the product. Easy to use and I look much better
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
A little confusing. Too much information at one time.
Hey Diane! If you have any questions, please feel free to reach out to us! We are always here to readily assist you! (:
Very good so far not tried product yet but will soon
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Great product. Easily integrated into my makeup regime.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it!
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️