• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,273 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    983

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,230 reviews

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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,273)

Rating

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Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (198) credit card (100) skin color (88)
Thumbnail of user lynneh31
1 review
0 helpful votes
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January 19th, 2018

I've only tried it twice so far. Found it easy to use after watching the tutorial links from the email. I've already ordered a few new products (neither shade foundation was a good fit for me). Can't wait to play around more.

Thumbnail of user carreyc1
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Luminess is a great product! I saw an ad on Facebook and decided to give it a try! I was tired of my makeup not lasting through my long work days. Not to mention it took me a long time to get it just right. To get the look I desired, I ended up using too much and clogging my pores. But luminess is fast and easy all over coverage and it makes my face feel fresh! You don't have to use a lot either! I'm very happy with this product and it's anew permanent fixture in my makeup routine! I'm never going back!

Reason I chose this business:

I saw an ad on Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user julieg1445
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Shipping took longer than expected. Spray primer doesn't seem to to anything at all. Foundation doesn't do much to cover uneven skin tone or spots/blemishes. Color isn't the greatest match but maybe in the winter it will.

Reason I chose this business:

Tiktok or Facebook. I can’t remember

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Julie! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user amandam2556
1 review
1 helpful vote
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November 4th, 2022
Verified purchase

Delivery was good. Product was amazing… for 4 days. I followed the manual's instructions regarding how to take care of the machine and clean it properly in between uses. It seems that the sprayer is clogged or something and now it's sporadic, when it decides to even work at all. Highly disappointed, to say the least.

Reason I chose this business:

I had it years ago and wanted to try out the new machine.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Amanda! Thanks for leaving your feedback with us! We're so happy your loving your system but sorry to hear it could be clogged! Not to worry - this is an easy fix and will unclog in seconds! Removing the nozzle and cleaning inside the machine should just do the trick! (: We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user lavinl
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Once I used Luminess for the first time I was overwhelmed with the smell of stale old lady perfume smell which thankfully went away after I had the foundation on for a little bit but it was very off putting at first. I followed the color matching quiz but it still doesn't match. Anywhere I have dry patches on my face, it emphasizes those spots which is very embarrassing. I appreciate that they do a free 14-day trial but I will be returning the product.

Reason I chose this business:

Instagram ad

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lavin! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user kristens834
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I just received my order & I couldn't be happier! Delivery was fast & the product is great! I would definitely recommend to all my friends & family!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖

Thumbnail of user shannonz81
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

This product wasn't for me. I have hormonal acne after stopping the pill and I need something that will give me the coverage until my issue is gone. I normally don't wear makeup because my skin is so sensitive, so I thought this would do well with my skin. It was light, but sticky, and not enough coverage, even after putting 2 layers on. You could still see the blemishes on my face and it actually made it more apparent. And it didn't do anything for my fine lines around my mouth and eyes.

Customer service was excellent! I called in to let them know that I didn't like my trial and to cancel and I had no issues.

Reason I chose this business:

I heard about Luminess on Facebook.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product and providing us with an honest opinion, and sharing your experience with our Delight Customer Service. ❤️❤️❤️

Thumbnail of user sheilaw720
1 review
0 helpful votes
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December 7th, 2023
Verified purchase
• Updated review

Love how it feels on my face BUT the color was totally wrong, to lite n had an orange tint. Used 1 time just had no time to send back or call. I need a darker color mine was #40 to light. Disappointed I can't use it and to late to send back.

Reason I chose this business:

I own an airbrush

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Sheila! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️

Easy love the shades offered hopefully I got mine right...
September 21st, 2023
Verified site experience
• Previous review

Easy love the shades offered hopefully I got mine right and it won't look orange.

Reason I chose this business:

I own an airbrush

Thumbnail of user kathym812
1 review
52 helpful votes
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March 6th, 2020

Bought this after seeing TV ad offering the product for $27 including free shipping. Product arrived with note saying the fee was $39.99, and continued monthly payments of $39.99 plus $4.95 shipping. Since they were not up front about this when I first signed on, I returned the product immediately. Did not want to be dealing with a company that I could not trust.

Thumbnail of user angelas218
1 review
1 helpful vote
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December 30th, 2017

I know how to airbrush so its not my technique. Its just not like in the commercial they say 3 or 4 drops will do it. Not even so and the package was missing 3 items that were out of stock. How can we get a fair free trial with out all the products? I will be sending mine back b4 the 30 days.

Thumbnail of user colbyl96
1 review
0 helpful votes
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January 3rd, 2024
Verified purchase

I have sent a chat the day I received my compressor system, and have not heard back yet...it's been over a week. The plastic stylists hold was broken off in the packaging. Not a great design at all. I need a replacement or upgrade at the black Friday price and a free shipping label.

I still have not heard back. It's been over a week.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Colby! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user rachels1860
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I love the way it covers and doesn't feel like I have make up on

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊

Thumbnail of user ericm2022
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

My husband purchased Luminess Breeze for me as an anniversary present. I Received my Luminess this past week and ready to use it! I do have a scheduled appointment on Monday for the "beginner" so I can get this ball rolling.

My husband said shopping on the website was smooth. He was able to find the shades closest to my complexion even though I haven't worn foundation in over 25 years.
Im excited to see what it does!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark

Thumbnail of user jeffreyw460
1 review
61 helpful votes
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July 8th, 2020

This company is a scam. Nothing but. I ordered this product as a gift for my wife. Upon arrival 10 days later Luminess Air charged my credit card an additional $69.95 and another $79.95 for "future products". My wife and I realized that this was an unethical company and requested a return. The return policy seems to be non-existent and costly. Customers are required to pay for the return shipping; include your "Return Authorization Number" on the exterior of the box; call them back to confirm they received it and then they still would not credit my initial payment nor the the other two charges. Stay as far away as you can from this company as they are not billed as advertised. As a litigator, I would sue this company in a minute under a class action. But I'll wait another week to see if they want to challenge me on my return and refund all of my money back to my credit card.

Thumbnail of user carold2010
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Love this foundation! Excellent coverage and silky smooth feel. Doesn't even feel like you're wearing it! Will definitely buy again. You can go ahead and bill me because I'm definitely not returning it!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user andreas458
1 review
1 helpful vote
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January 16th, 2018

This system is awesome! It does take some getting used to, but if you practice for a few days, you'll fall in love with it! The customer service department is great and will help you with any issues you may have.

Thumbnail of user amandah1096
2 reviews
0 helpful votes
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January 25th, 2024
Verified purchase

I'm not at all impressed with the quality of the makeup. For the price of this product, I would expect that it would provide great coverage without looking cakey, but that's not at all what I expericed with this product. I am pretty disappointed in my purchase and it's a real let down because I truly had so much faith in this being a great quality product.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Amanda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user karenj2378
2 reviews
0 helpful votes
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April 23rd, 2024
Verified purchase

I ordered a color that was too light so I ordered a new one

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user brigitten28
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

Better photos would be helpful. Since this is my first time ordering, I wanted to try to match my undertones, but it's hard to tell with the current photos. I don't know if I should though lighter or darker because I've never use the product. We'll see!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Brigitte!Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

Thumbnail of user lindaj2405
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Very light and goes on smooth. Light and looks natural

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

Thumbnail of user sarahg2015
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

First of all...your product is good. I'll gladly admit that.
My order took 3+ weeks to ship and no one told me til I called to cancel it because I thought it was a scam. The guy on the phone told me they cancelled it and took my card off.
HE LIED. I got the order I placed a month ago the other day, so not only did he not cancel it, but there was no return label or anything so I'll probably get charged the full price now... If that happens... I'll be filing an affidavit to get my money back.

Above

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sarah! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user brittanyb1270
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

The product is great if you can match tour skin tone.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Brittany, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user ashleyj942
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Order never arrived, no longer interested in this at all

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Ashley, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user mariej538
2 reviews
0 helpful votes
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April 6th, 2023
Verified purchase

Great experience! I have see your ads on TV many times and decided to give this Makeup Application a try. I suffer from a Serious Tremor Disorder and because of this it has made this type of Application difficult for me.
I sent a message through their website and communicated with 'Jorge', and he was more than understanding! I truly appreciated his help!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user marisap49
2 reviews
0 helpful votes
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November 4th, 2023
Verified purchase

There is too much yellow on the make up. It does not suit my skin color. The make up spray stains the bathroom sink =). I like the primer, make up setting spray and the make up brush.
My perfect shade was from Physicians Formula that became extinct. # 6438 Touch of Glow. If you are familiar with it. I cannot find them anymore that is why I am shopping for a new foundation.
How do I return the items?
Thank you.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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