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Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,115 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Trial basis shade was too light. Called to get shade darker. It was sent promptly with another 2 weeks to try and I love it.
Helpful and prompt
Can't remember
Easy to work with, great service, good product. My experience with luminess was all around a 5 star experience. Great company! Great employees.
Excellent service.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
These products are everything that they say they are! Beautiful coverage, color match is right on point!
Hey Ashleigh, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The product itself is nice but the spray nozzle will take sometime to get use to and is hard to spray on brush
Great
TV and Social media
Hey there! We would love to help assist you with any questions you might have when using our products! We also have a live beauty expert available to help you one-on-one with your makeup needs! A member of our team will contact you shortly!
I've finally found something that works on my very sensitive, Lupus rash skin! This makeup is super lightweight but covers so well! Everything else sits in my wrinkles or makes me break out, but not this. I love it!
We are so happy to hear you are loving your Luminess Products!❤️
I hate the ads that pop up when trying to check out, asking if you want to add more! If it were just one, that would be okay, though still annoying. But no, it's five of them... when people are in a hurry to check out! Annoying as heck!
I could have bought it on Amazon for much less. I am pleased with the foundation. It blends well with my skin tone.
TV commercials
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Carolyn, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
The color match is off but the coverage is great! Would have preferred a small sample of two colors to get the perfect match.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
It's light feeling. I'm not sure about the coverage. I don't feel like I get the coverage I seen on fb spokes people.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Didn't match my skin tone & didn't cover up my scars.It sis nothing it said it would do. I want my money back
Never got through to anyone
I saw it in a FB aid and tik tok. I went on the website and read about the product.Thought it sound good so I thought I would try it.
Hi Nicole, thanks for accepting our call. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
The matching on the cover up does not really match my skin so now I have a product that i can't really use.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Cristina, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I think a little goes a long way. I love the brush. It's still taking me so time to work with but I'm a beginner.
Hey Lydia, We are so happy to hear you are loving your Luminess Products!❤️ We recommend checking out our amazing transformations using our products! You can also see a live demonstration of applying this product with our Beauty Experts at this link:https://www.facebook.com/groups/luminesslive.
The question and the shades for my skin tone were easy. The product I received truly matched my skin tone.
Social media - Instagram
Hi Stephanie, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Shade matches very well and looks very good on. It just seems to take more to than I would like to get the shade I want.
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Hi Donna, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
It is darker, but I don't have the time to try to return it. I will try to make it work, but it is too dark.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
I have tried the airbrush product, and it is not for me. I will be returning it to the manufacturer
Thank u
Hi Annalea, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I only love the foundation but the primer is horrible. Leave residual on the face. No return package is sent.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
The primer isn't my favorite. It has a weird smell and don't see a it helps but the foundation I like is a Lil messy as spraying the brush get particles every where.
The coverage is great though. And would be better if I knew what I was doing 😆
Hi Sherry, thanks for the positive review. Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts to help with all your coverage needs.
Wonderful try before you buy! The Setz powder made my face look amazing and felt so soft! I did not look like I was 60 and that pleased me and gave me so much confidence! If you want a flawless look, or to to cover up age spots, fine lines, scars or any embarrassing marks please use the try before you buy Luminess brush with the Primer and Foundation! Luminess also includes the Setz powder for you to try. And if the foundation is not correct Luminess will help you find the right color for you! I love it
I wanted to return my product but the Customer Service person I spoke with helped me with my issue and I was pleased with the results.
Hi Jennifer, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The product is a little light and it streaks. Perhaps an alternate application process could be beneficial.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Terra, We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back at 888-793-7474 or you can live chat with us 24/7.
Hi there I had no problem with the delivery but I'm not going to keep the products when I read what they're made of none of this is safe I've had breast cancer the fact that I see endings of products chemicals within this not going to be able to use it at all so I have to call customer service and get a refund Etc and just send it back
An advertisement on Facebook advertisement
Hi Mary, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Used 1 time. Face broke out extremely bad. Color wasn't a perfect match but it would have been fine had it not broke out my skin
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Sasha, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the spray primer and foundation. It is so light and gives great coverage. Does not settle into skin lines
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Bought the full coverage on sale and a few other discounted items but haven't tried them yet but I'm excited to when I get a chance. It's to hot to wear makeup right now..
Thank you for leaving your review with us! Let us know how it turns out!❤️
The shipping was fast, but the color I received does not match my skin tone. I will be returning my product.
Television and Instagram
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Kimberli, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I liked the product. I don't know if it actually works as good on older skin like mine 😀 I feel like it doesn't cover enough.
I can’t really respond to that since I just sent an email on Friday
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Sheryl, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️