• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,274 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    983

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,954
Neutral
403
Negative
691

Instant Feedback

41,252 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,274)

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Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (198) credit card (100) skin color (88)
Thumbnail of user francess662
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

8 drops does not even cover 1/10 of my face. The foundation concentrated too much in the initial area that was sprayed and finishes spraying so fast, it does not cover one-tenth of my face. Even when I add more foundation, it is very blotchy. I will try it for a few more days, but if the spray does not last, I will return it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user jessicam4144
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

It's a great product I just wish I didn't sweat so bad and I thought it kind of helped with that but it doesn't with me unfortunately it's a good product though

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Jessica, we recommend setting the makeup in place with a translucent powder and setting spray for extra hold. Also, we would love to recommend that you check our Facebook lives with our beauty expert, Heather, so you can learn more about our product! 🥰 https://www.facebook.com/groups/luminesslive

Thumbnail of user amandam3165
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

The company has been awesome, but I'm not loving the makeup. The smell bothers me and it doesn't seem like my skin really likes it.

I reached out about returning the product and haven’t heard back yet

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Amanda! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user jackieg61
1 review
54 helpful votes
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January 15th, 2018

I was thrilled to receive my system and excited to get started. I watched the DVD and found most of it very helpful. Although I ordered the upgraded system and found no real instructions as to using the different speeds and they do. Also dvd instructions cover more steps than what came in my Silk starter kit. I found it easy enough to adapt to what I did have and am on day 2 of the 7 day challenge. It looks great on the larger areas of my face however I am not finding it easy to apply around eye area and the simplicity shown on DVD of site application has not been my experience yet. The make up color match is excellent and is much lighter feeling than normal make up. So far I am quite please with my purchase.

Thumbnail of user aprilh664
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

This is very light coverage. The color match is good. For me, overall, it's just ok.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user kristall12
2 reviews
0 helpful votes
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December 31st, 2022
Verified purchase

I'm very disappointed in the product. It doesn't work with a darn. You have to refill the sprayer a million times just to get one small area covered. I'm not happy with the product at all. And want to cancel my future orders.

Reason I chose this business:

It look like it worked well but it doesn't

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kristal! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user heatherm1983
2 reviews
0 helpful votes
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December 8th, 2023
Verified purchase

The first day I used it I thought ok this is nice but every day day after that wasn't so good. It didn't cover everything like I was as hoping and I feel like you waste more than you use by spraying it on the brush. Not for me.

Reason I chose this business:

Social media

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Heather! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user virginiab52
1 review
46 helpful votes
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April 27th, 2018

After looking at the detailed DVD and reading thru the instruction leaflet, I tried doing it myself and was pleasantly surprised. It was almost easy to use. AND it was fun. It felt so light and smoothe going on my face and it looked very natural... but with no blemishes or redness that I normally have. I then used the eyeshadow, lipstick and mascara that came later. Eyeshadow was great, mascara was nice, but lipstick was a little dry. I did look better than I have in years (probably because I haven't worn make up in years) and I was pleased with the outcome. However, I had a terrible cold and within an hour most of my make-up had been wiped off because of sneezIng, coughing, and runny eyes. I have already recommended it to all the women in my family... There are 26 of us and I am looking forward to using this when I go anywhere. Finally, a product that I can recommend.

Thumbnail of user deidram31
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Finally got the bottles open. That wrapping is tough for an older woman. The 50 is still too light and 5-6 drops seem to empty before I get off one cheek. This morning it would not drop out of the bottle. I took the tip off to rinse it out And when I put it back on and tried to drop the liquid it popped off and poured on my dressing table.

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user sherrys1047
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

Product took 10 day to receive after shipping notification. I paid shipping cost to get 14 day trial of product. Received product on 8/22/23. Full price of product was billed to me on 8/23/23. So much for try before you buy. Not a happy customer.

I have not heard back from customer service yet

Reason I chose this business:

Facebook ad

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sherry! It was a pleasure assisting you with your account! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lanissec
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

I love the foundation extremely light but does the job. I don't usually wear a lot of makeup and I don't like the cakey feeling, but this foundation is awesome and great for everyday use.

Reason I chose this business:

I saw an ad on instagram.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️

Thumbnail of user lisas5689
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

I have very complicated skin. It is super sensitive. And regular make up makes my skin so dry. Luminess is perfect. Easy to apply and very hydrating. The color match really had me worried but once I tried it it was perfect.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you so much for reviewing your experience and sharing the love! Thank you for being the best part of Luminess! ❤️❤️❤️

Thumbnail of user pamelaw1800
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Leave your skin still looking fresh but flawless. This even looks good around my eyes. I feel like I do t need my concealer now. I may need a darker shade, but overall I would keep using this for sure!

Reason I chose this business:

I wanted to wear less makeup but get the same fresh face look.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user tinaw109
1 review
1 helpful vote
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December 21st, 2017

There is a learning curve to using this product. It's to soon to say how I feel about it. I will say, that I did find it easy to get a good color match for my skin tone with the two foundations by mixing them. It's going to take time to master the eye shadow, blush, highlighter and bronzer.

Thumbnail of user lindaz801
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

I was so worried of making a mess on my clothing, eyebrows and hair. I wear glasses so I was also afraid of applying it on my face and not know where I am applying it without my glasses. But you can feel the cool mist on your skin, so you know exactly where the makeup is being applied. It works wonderful! L love how pretty my skin looks after applying. Thank you for such a wonderful product.

Reason I chose this business:

The commercial on the TV really sold me.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user sylviam606
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

I have rosacea and dry skin so it's difficult to find a good foundation. Luminess felt light and didn't streak like some others I've tried. I wouldn't say it was flawless, but I'm sure on normal skin it would be!

Reason I chose this business:

Instagram ad

Thumbnail of user delightt2
Delight T. – Luminess Rep

We really appreciate the detailed and sincere feedback! Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user janetb133
1 review
0 helpful votes
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January 19th, 2018

It doesn, t work. You charged me a outrageous handling fee of 26% of the order. I tried to cancel recurring payments but your rep said the system wouldn, t allow it. Customers beware your getting ripped off

Thumbnail of user mirandam319
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I received my Luminess is a timely matter. I found it was a little different to use. I followed the instructions, but I found that using the 6-8 drops was not enough to cover, (maybe it's just the way I was holding the button.), and my skin did feel very sticky at first.I'm not too sure if I like this, but I will give it another try.

Reason I chose this business:

I thought this would give me more coverage and less time with putting on concealer and then foundation.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user janes1709
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

One of the skincare products was leaking and the bottle had nothing left. The inside of the box was wet.
Today, for the first time, I tried to use it. But the Breeze power button does not work as it says. There is no way to set up for the 1-Speed. It automatically goes to 2- Speed no matter what I do. Maybe because the air blow is too strong, the 8-roppes was gone very quickly and I needed to put another 8-droppes x 10 times just to cover my face once. This product is defective and need to be replaced.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Jane! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lisab3240
2 reviews
0 helpful votes
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January 14th, 2023
Verified purchase

Nervous signing onto an "auto delivery" plan that I might not be able to cancel easily if not satisfied. I just received the products though & am excited to try! I wish for the price you end up paying overall that the products weren't "travel or sample" sized.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lisa! The auto delivery is completely optional to be enrolled in and can be customized and cancelled anytime! We love working with our customers in case you have any questions about the auto delivery - we definitely dont want you to miss out on a special deal! Let us know if you have any questions, we are here to help! (:

Thumbnail of user aprila387
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

The shipping experience was great. I did the try before you buy. Love the foundation. Only negative is until you learn the spraying distance needed, you can make a bit of a mess. Aside from that, it's a great product with great coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user alexandert350
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Not good. Was told I would receive the pack within 3 to 5 business days. I did not receive until 11 days. I was out on medical leave and wanted to try the makeup for an event I was going to. Well that did not happen. I thought the airbrush wand would come with. Did not. Everything you have to pay for individually. Did not even receive a charger to power up. I did contact Customer service

It was not goo and I did contact Customer Service

Reason I chose this business:

I thought it would work to cover places on my checks

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Alexander! Thanks for leaving your review with us! All standard delivery takes 1-2 business days for it to process and 5-7 business days for it to deliver. Looking at the order, it looks like the order was delivered at the appropriate time, and even delivered before the 5th day; we apologize if this was somehow missed but we take every action to ensure our customers are aware of the delivery time frames at checkout as well as giving the option to expedite. All orders come with a charger to charge the system and can be connected to any household adapter that you have or a computer!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user amandaj1303
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

First it was delivered late and they wanted a review before I ever received item then I took the color match quiz and was sent a color that made me look like Donald trump then u can't even ask for a return online u have to call them and get a number then print out your own label and write the number on the package no wonder they suck you in with a try before u buy they probably assume you won't go through all that so they can keep your money no thank you

They sent me an email not happy

Reason I chose this business:

Thought it would be a great solution

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Amanda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user sharond1822
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

I have not used the foundation, but I have purchased a small eye shadow compact and the lip compact. There's just something elegant about having a lip compact instead of a lipstick! The colors are pretty neutral so that any skin tone could wear them.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user mistyd142
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

Would like to return it. Not happy with it can't figure out how to cancel in the website

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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