- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,274 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,243 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Over all experience was great. And the products was not for me.
I am a little concerned as I ordered this on 4/5 I believe and I just got it yesterday when does the 14-day trial end? 14 days from my order date or 14 days from the date I receive it? I haven't even used it yet
I liked the reel about it. Looked fun and easy
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I am a spray customer for many years, I have now tried the brush and I like the spray better, I feel the brush method goes into fine lines and the spray method is lighter. I prefer the spray. But I love the product.!
they have always been helpful with color match and replacement parts for my old sprayer wand. I am still getting used to the brush method But LOVE my wand.
We love the feedback! Happy to hear you are in love with your airbrush machine, and glad you gave the Spray Silk a chance! Just an alternative but always good to be sure! TYSM for spreading the Luminess LOVE! ❤️❤️❤️
I have extremely sensitive skin, so I decided to try it. So far, so good. The product s very light on the skin, so much so that I wondered if I had brushed any on... really night and day difference in how my skin looks and it blends well with my skin tone. I like it
I have been looking for something that creates a real-world filter blur effect. So far, this product comes the closest.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Would have liked to just order and and make a flat payment... With no auto ship... And just order when I need more make up... I live on a farm and don't always wear makeup and don't need an auto ship... So you can turn that off right now... The website under my profile dhas no place to turn it of and no place to just pay it off.
Cake face is gross
Hey Deb! Thanks for leaving your feedback with us! Our airbrush systems are available to be purchased as trial systems or paid in full - this option can be chosen online! This also goes the same for the auto delivery - the auto delivery is completely optional and can be cancelled anytime. It looks like we reached out to you today to go over the terms and conditions of the 30 day trial - let us know if you have any questions - we are here to help! (:
I like the idea of spraying it on the brush. It is not a heavy make up. In fact, it looks like you're not wearing make up at all, which is a good thing.
I think it was on Hoda and Jenna show.
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️ 🥰
First of all, its takes to much time to put it all together. The feel of the foundation was awful and messy.
When seeing a commercial on this product on how easy and wonderful it is,I should have known the
Results wouldn't be like on TV.
I waited over 30 minutes to speak with someone and after I explained, I still had to follow up again.
I wanted to give it a try. Seeing isn't always believing.
Hi Susan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I was skeptical to order foundation online due to the pigmentation of my skin and matching with an available color. Well...I can tell you the color is FANTASTIC and a perfect match to my skin tone. The coverage is very light, which is the look I was searching to achieve. Love, Love, Love!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I like the idea of the spray.
I love the packaging and the size is giving Travel with me but still will not be okay for the plane. But when you use it, the scent is so strong its too overpowering and i cant bare it on my face. I feel like im putting on perfume. My sister would like it because she loves scents and she is not sensitive like Me.
The spray can.
Thank you so much for taking the time to share your experience.
It's a great product. Shipping takes too long. Feels great on the skin
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
I did not have any issues with placing or receiving my order, but I was disappointed with the product itself. I wanted to love it just like all the other people from the reviews did- but I didn't. It was not full coverage like I had thought. It didn't last. It was very blotchy looking and didn't go on as seamlessly as I thought it would.
Because of the reviews. I thought it was going to be as great as people said.
We have been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Love my air brush I have both models and haven't used in about 7 years because of health problems but am living in area where I can now and am really enjoying. Thanks Lminess I can get out of bed and look and feel pretty again
TV ADVERTISING
Thank you so much for reviewing your experience and sharing the love! ❤️
At this point, I am considering returning it. At least with the old version I was able to purchase a new spray head. These devices need brushes that can actually go in there and clean the sprayer.
I’m not a first time buyer.
Hey there! We appreciate you taking the time to provide us with your feedback! We will definately be taking note of it for future improvements. On our website, we have videos available teaching you the best way to clean your Airbrush. Please click here to check it out! https://www.luminesscosmetics.com/howtovideos
Order came timely, I didn't like the first time I used- I wasn't using the equipment correctly. I called to cancel and they recommended a FB one on one appt. Very helpful! I learned how to use the machine better but for me it's not enough coverage so they are sending me another trial foundation. If that doesn't work then I will be returning. The airbrush itself is pretty easy to use after trying several times and with the one on one training. Use the FB videos so helpful and so are the people Live. The airbrush and makeup is nice, clean and lightweight - looks like I'm not wearing anything but as I mentioned the 4 in 1 sadly isn't enough coverage for me.
Great! Exceptional. I called a few times and everyone has been helpful so far. FB LIVe is really, really helpful!
Airbrush makeup is great and to have at hkme would be nice. Also I see a lot of advertisement and people seem to love. Also there was a even less expensive trial offer.
Ordering "ok", to many pop-up ads while ordering. Entirely to many e-mails, give me a chance to use the product. Just because the product arrived, doesn't mean I can "jump" and use the product. I was suffering with a sinus infection so I haven't worn any make-up. Give me a chance, please.
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
I have ben wanting to try this foundation forever, so I broke down and tried it. I am not as satisfied as I had hoped for. I was really looking for that perfect finish and to look like a porcelain doll like the women who are on the commercials, but that didn't happen. I still feel like it looks caked on, it wasn't a smooth finish like shown on the commercials and I did it just as they show to do. Maybe I am asking for to much!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Melinda! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
Please contact us back, and we would be happy to get you taken care of!❤️
Was hoping for a better coverage but you have to keep reapplying to get the full coverage needed.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Maryann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Im not a wearer of maekup however as time has gone by I thought I would check it out
The primer is amazing! The foundation is amazing! And a wonderful brush that is also amazing to use and is sturdy and Im confident in the application... would highly recommend and am extremely pleased as you probably will too. ENJOY
The easy application process and the kit promo was too good to pass up
Thank you so much for reviewing your experience and sharing the love! ❤️
I watched the TV commercial so many times that I was sure the product would work wonders for me. It did not. It got in my eyes and caused the same allergic reaction I get from all other makeups. It did not help make my skin look better. I think to enjoy it, I would have to already have perfect skin.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
After receiving the product and reading the fine print, I see that if I keep the product I not only pay for the wand but I will have to pay $50 a month receiving a 3 month supply of make-up. I do not believe I use that much makeup, so I will probably return the product. I will be calling the company tomorrow.
It looked like a great product.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Paul! Thanks for leaving your feedback with us! The auto delivery is completely optional to the customer - this auto delivery sends out a 90 day supply of makeup thats valued at $170+ that you are getting discounted! We can definitely change the frequency for you if you feel it is delivering it too soon! A member of our team will contact you shortly to get you taken care of!
The machine did not work properly it would only work on the 2nd speed. I could not get it in the 1st speed or the clean mode. Called for return authorization, left my number on the call back list, I have been waiting three days so far, no call back. I'm not happy with customer service or the product
I never received a call back from customer service therefore I did not receive any customer service.
Hey Barb! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I truly love the airbrush except it is always clogging I've used the cleaner and hot water and it still clogs up. Contacted customer service followed all directions and the first time took hours of trying to unclog. Used it after unclogging tried to clean and clogged again.
If I didn't have to spend so much time unclogging the system it would be 5 star product.
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!
Love the feeling of the airbrush foundation on my skin and how it doesnt leave my face oily at the end of the day. However I will be returning the product due to wrong color shade and get the correct one
Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you!
I like the product and it is easy to apply, it is the color that is a bit off. I am keeping it as I am vacationing this month and if I get a bit of tan, it will probably look good. It does look natural and not cakey.
Facebook ad
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤ We offer a 100% color match guaranteed, you can reach out to our Beauty Experts at (800)416-9981 and request a color match if needed!
I can't get the airbush to work at all. I'm a rule follower - I watched every instructional video, read the manual, everything. It sprays for about 2 seconds and stops. I am calling to cancel and return today. FYI finding how to get the return in 30 days information is really buried... becareful.
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for taking the time to review our product!, we are always looking for ways we can improve! Feel free to reach out to us if needed further assistance - we are here for you! You can contact our Luminess customer care team, 1-888-793-7474.❤️