Lumosity

I am frustrated because I activated my account on a long sleepless night where I was looking for something to do with myself. I would not start Luminosity at a time when you are sleep deprived, tired otherwise, not at your best, etc.; rather do it when you are fresh and ready to do your best. If you take the initial baseline test and are subpar for yourself, bad news. They will not facilitate you starting over again. They will act like it is almost impossible to do. Starting again is thus cumbersome at best and they will act like it screws everything up. NO it does not... I think it is overall pretty good, but cust. Service not so good...

I signed up, but all the games were locked for me unless I bought the premium package. I am sure they need income for their efforts, but I never saw or heard in the commercial that I would need to pay to play. Misleading to me.

Great games and friendly people. I've really enjoyed my brain training exercises. I know some people have had some bad experiences but, personally, I have no complaints. On the contrary, I've received great customer support and I've seen dramatic improvement on my Brain Power!

I've been playing this for 8 months and it just gets boring because they never add new games and the games become increasingly harder and harder to where my scores keep getting lower and lower. If it worked like it's supposed to, I'd be able to keep pace with the increased difficulty. I've read other reviews here and have taken to heart what people are saying about Luminosity continuing to bill after cancellation, so I went into my PayPal and removed Luminosity from my allowed recurring payments as well as cancelling my subscription on Luminosity. I paid for a year, so we'll see what happens in April, but it'll be PayPal's issue if they pay Luminosity and I do trust PayPal.

Hi;

I bought one year program from Lumosity 2 weeks ago. The games are great but i don't have time for the games. So i wanted to cancel my acount. They paid back my money in 2 days. In this forum; some people says; they don't refund their money. It's a lie. Lumosity is great and has quickliy solved my problem. Thanks for that.

My best regards,

Ahmet id..

This is the message I received when I logged in. This is after 11 months of use. Glad I did not sign up for another year.

In order to use Lumosity, you must be using a current version of Adobe's Flash Player.

Download the latest version of Flash Player.

(Ipad does not support Flash Player)

I need more games for IPad. I think there are just 5 or 6 BORED! Expensive! Would be best to be able to choose games that would be individualized to users' needs. In other words, if I score low in memory, then I would like more games that increase memory.

I saw the ads so I went to the website. I had to sign up for "free access" and then sent immediately to the subscription page. There was not even a sample page. I'd never buy anything sight unseen so this was a fail.

Started on a free trial for 3 days then decided to sign up. Used it daily and there was a noticable difference in my memory. Got up to 99% for my age group in this time and this combined with the A$15 each month led me to cancel the subscription. This was done with no problems.

I clicked on the unsubscribe button, but I need to login to unsubscribe. I don't remember my login or password. I've email asking how to get the login, no reply. You make it easy for people to try out the service, but not to leave the service. Why?

To this day im trying to reach them--- they have you create several accounts then they confuse you so your not sure what account is being used then they dont respond to your questions. And you have to contact your credit card company to stop them

Doesn't get any worse than this. It's a scam in terms of payments and their refund policies. They clearly take advantage of the well intended user... stick to 2048 or any one of the thousands of free apps available online. STAY AWAY FROM LUMOSITY.

Why isn't it a law that companies have to notify someone of an impending auto-renewal? Some do it, and some do not, but it's just a bit underhanded to not remind someone who never bothered to uncheck an auto-renewal box that they're about to get charged for something they might not even be using anymore.

Thought I had cancelled, I was pretty certain I had. But somehow the "auto-renew" feature was on. No problem, I thought, I would just contact them. I was looking for a one month refund. I hadn't logged into the site or anything in the month since I had cancelled. No can do said the customer service agent, I had auto renewed. He wasn't budging. So rather than me walking away happy, I walked away annoyed that they kept $15 because I supposedly "auto renewed". We didn't see any brain improvement either which is why we cancelled. AVOID.

This company should be shut down! Their false advertising and billing practices should land them in jail. There customer service is voice mail and you have to leave message and they say they'll get back to you and they don't! They continue billing you!

STAY AWAY! STAY AWAY! You wish you would've!

Sooooooo tired of dealing with companies that spam, slam and scam you and then you have to try and work through your CC company to stop them!

This is one of them!

I seldom offer an unsolicited opinion but when I saw the reviews posted on your site I decided I would. First, 50,000,000 people use it. That is an incredible number and the quality of Lumosity's program based on this alone speaks so loudly I can't hear what the naysayers are saying. 2nd, Since the beginning of time the almost urgent recommendation from the medical community has been to continue to use your brain for something besides tv or the latest spy novel. Crosswords Soduko, brain teasers are all helpful. But Lumosity offers so much more. Structure, accountability, challenge, and fun. And I've never had any problems with the service. Zero, it's always been 100%

I subscribed for a year, and actually thought the product was good. However, when I tried to find out what the prices were for continued subscription, I found that: 1. I could not find out what those costs were; 2. There was NO oontact numbers that actually let you talk to a person who MIGHT be able to address my questions.

A thinly disquised scam operation. Signed up for a year's subscription and continued to get charged 2 years after the year had finished. Was only partially reimboursed and am not at all confident that Lumosity's greedy minions might not continue to use my bank details to take out money without my permission. AND you cannot phone and talk to anyone of authority. You must send "Requests" and get limp preconstructed responses from a series of dishonest who-knows-whats.

Warning! This is a bad websight. They use every trick in the book and then some to trick and deceive. They do not respect there customers and feel they own your privacy and money once you sign on. They hound you with daily to weekly e-mails trying to sell you more.
When you try to play their games they don't always work and when you try to cancel the confirmed cancellation doesn't go through. If you use this web sight take a camera and photograph every page you complete because there is a good chance that you will not be able to save a copy once you cancel and you will need to be able to prove what you did. They are really tricky. If you visit their websight and don't sign up they send daily e-mails untill you do. The most interesting thing is is that the e-mails you receive before ever signing up will have your secret password on them after you sign up, so the original email has changed and if their is any dispute they refer back to these e-mails.

I liked this for the first month, so I bought a year subscription. I am usually careful to deselect auto-renew boxes. We'll a month after that and it got repetitive, I could see that it wasn't helping. But they continue to charge me the next year. Thank to the lawsuit, I am aware of what is happening and switched the account off of autorenew. Will set an alarm to double check that they didn't charge me again later this year. The folks who run this site are low life criminals looking to take as many $50 nibbles as they can. No thanks to NPR for promoting the f^ck out them last year.

THIS IS A VIRUS! I downloaded thought it was a free game but then they want me to pay for an account. I cannot get it off my phone or tablet and it is constantly downloading things. I've asked customer service to help me get it off but since I didn't pay for an an account I can't! I am stuck with the thing forever downloading.

I have always enjoyed Lumosity and find it challenging & interesting but I cannot get them to reply to a complaint I have. I have received NO Daily Reminders now for a week (and didn't receive any on a few other days but at least then they answered my request then and tried to help!) Now no reply - I have written 6 times! HELP!

Buyer beware! Linosity will take extra money from your bank account! I signed up for one year and they charged me for 2! They added the charge and year when I tried to cancel my account. This is scam to take your money.