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LushReviews 201

3.0

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Lush Reviews Summary

The company enjoys a reputation for offering high-quality, eco-friendly products that many customers love, particularly their bath bombs and skincare items. Positive experiences often highlight the effectiveness of the products and the inviting atmosphere of their stores. However, significant concerns have emerged regarding customer service, particularly related to shipping delays, difficulties with gift card redemption, and product packaging issues. Additionally, some customers express dissatisfaction with the company's political stances and their impact on brand perception. Overall, while product satisfaction remains high, the company must address service reliability and customer communication to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
45
value
39
shipping
34
returns
27
quality
38

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Washington
2 reviews
0 helpful votes
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Wow
March 13, 2019

Great company! I bought shampoo and it's amazing! Great servise! I recommend for everybody! Lush is wow!

Date of experience: March 12, 2019
Spain
29 reviews
50 helpful votes
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Lusherly!
March 10, 2019

Just walking into a Lush store is amazing, the gorgeous smell and colours.
Perfect shop to buy gifts in store or on line.
I have had no troubles personally.
Really nice range of products to pamper someone special and yourself.
Not cheap but not too expensive.

Date of experience: March 8, 2019
Maryland
3 reviews
1 helpful vote
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Good Products!
March 6, 2019

Lush is best place for beauty products. I used it very first time and it was amazing. Very satisfied and happy after using their primer, body scrub and other products I order. Must give it a try

Date of experience: March 5, 2019
Texas
2 reviews
3 helpful votes
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Compromised Quality
February 26, 2019

Recently I used some of their products, and realized LUSH is not what it
Has mentioned in reviews. No doubt, some of their products are good but
Most of them are simply questionable about their quality! You people
Needs improvement.

Date of experience: February 26, 2019
Wisconsin
2 reviews
40 helpful votes
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Not what it used to be
February 5, 2019

Maybe it is just me, but LUSH is not what it used to be. Some of the products now have an odd smell to them and their prices seem to be going up.

Date of experience: February 4, 2019
Albania
1 review
1 helpful vote
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The best site.
January 28, 2019

Lush is the best site for great products. I love their scents and colors of products.the quality is top of the top.

Date of experience: January 28, 2019
Australia
4 reviews
4 helpful votes
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Superb service
December 18, 2018

Had an issue but it was promptly resolved. Great customer service and I would not hesitate to purchase again.

Date of experience: December 18, 2018
Montenegro
3 reviews
5 helpful votes
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Not bad
November 15, 2018

Well, I tried it. It wasn't that bad. But I honestly expected better quality as I was told by some people. Anyways, it's good.

Date of experience: November 14, 2018
Sweden
1 review
1 helpful vote
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Love the body butter they sell. Best bathbombs I've ever used. They last in the bast for a long time and the color doesn't just disappear into the water.

Date of experience: October 10, 2018
California
2 reviews
5 helpful votes
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Not bad
September 20, 2018

I used it few times, I wouldn't say it was perfect but nothing special. I make a home-made cosmetics that is better sometimes.

Date of experience: September 19, 2018
Brazil
19 reviews
37 helpful votes
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Must-have!
September 13, 2018

Lush cosmetics is a must-have in every girl's makeup bag! I have never tried any product better than from this brand. Not only it smells awesome but also each product is of superb quality. Definitely, would recommend at least trying Lush body scrubs.

Date of experience: September 13, 2018
Clara R.
Oregon
514 reviews
611 helpful votes
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FIzzybomb
September 10, 2018

The bath bombs and the bath oils are amazing and smell like tour bathing in heaven!! I love the butter cream bath bomb and the laffy taffy bath oil smell great

Date of experience: September 9, 2018
Florida
3 reviews
2 helpful votes
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The best
August 28, 2018

I have never use any product like this, the other product were just a bad quality but not this one. I think you guys should check this out because it's very useful for any hair that are got damage or dry hair.

Date of experience: August 28, 2018
Bangladesh
3 reviews
3 helpful votes
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High-quality Lush
August 26, 2018

I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!

Date of experience: August 26, 2018
Illinois
3 reviews
11 helpful votes
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Amazing products
August 15, 2018

Love the body butter they sell. I understand everything they sell is cruelty free and not tested on animals which is a HUGE PLUS! There's a store by where I live and I stop by whenever I can to pick up something new :)

Date of experience: August 14, 2018
Georgia
13 reviews
19 helpful votes
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Amazing
August 12, 2018

I love all of there products and each one is soo creaitive and smells amazing. The bath bombs are to die for and so are all their other products.

Date of experience: August 12, 2018
Virginia
5 reviews
5 helpful votes
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Lush is amazing
August 7, 2018

All lushes products are animal cruelty free and are handmade my individual people and they actually get to put the name of the creator on th product it's super unique and their products are great!

Date of experience: August 7, 2018
California
76 reviews
124 helpful votes
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Great bathboms
August 6, 2018

Best bathbombs I've ever used. They last in the bast for a long time and the color doesn't just disappear into the water. Its nonstaining too.

Date of experience: August 5, 2018
Illinois
2 reviews
19 helpful votes
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I ordered several products from Lush and one arrived, well, melted. It was summer time and I didn't know that could happen, but some of their products don't travel well in the heat. Anyways the girl was sincerely the nicest customer service person I've ever spoken to. She resolved my problem and while we are all quick to complain I just felt I had to give a shout out on a very positive experience.

Date of experience: August 3, 2018
Spain
2 reviews
2 helpful votes
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FAV!
July 29, 2018

The best beauty company ever, specially their face mask and body gel. Lush is like heaven on earth in liquid form.

Date of experience: July 29, 2018