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The company enjoys a reputation for offering high-quality, eco-friendly products that many customers love, particularly their bath bombs and skincare items. Positive experiences often highlight the effectiveness of the products and the inviting atmosphere of their stores. However, significant concerns have emerged regarding customer service, particularly related to shipping delays, difficulties with gift card redemption, and product packaging issues. Additionally, some customers express dissatisfaction with the company's political stances and their impact on brand perception. Overall, while product satisfaction remains high, the company must address service reliability and customer communication to enhance its reputation.
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Just walking into a Lush store is amazing, the gorgeous smell and colours.
Perfect shop to buy gifts in store or on line.
I have had no troubles personally.
Really nice range of products to pamper someone special and yourself.
Not cheap but not too expensive.
Lush is best place for beauty products. I used it very first time and it was amazing. Very satisfied and happy after using their primer, body scrub and other products I order. Must give it a try
Recently I used some of their products, and realized LUSH is not what it
Has mentioned in reviews. No doubt, some of their products are good but
Most of them are simply questionable about their quality! You people
Needs improvement.
Maybe it is just me, but LUSH is not what it used to be. Some of the products now have an odd smell to them and their prices seem to be going up.
Lush is the best site for great products. I love their scents and colors of products.the quality is top of the top.
Had an issue but it was promptly resolved. Great customer service and I would not hesitate to purchase again.
Love the body butter they sell. Best bathbombs I've ever used. They last in the bast for a long time and the color doesn't just disappear into the water.
Lush cosmetics is a must-have in every girl's makeup bag! I have never tried any product better than from this brand. Not only it smells awesome but also each product is of superb quality. Definitely, would recommend at least trying Lush body scrubs.
The bath bombs and the bath oils are amazing and smell like tour bathing in heaven!! I love the butter cream bath bomb and the laffy taffy bath oil smell great
I have never use any product like this, the other product were just a bad quality but not this one. I think you guys should check this out because it's very useful for any hair that are got damage or dry hair.
I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!
Love the body butter they sell. I understand everything they sell is cruelty free and not tested on animals which is a HUGE PLUS! There's a store by where I live and I stop by whenever I can to pick up something new :)
I love all of there products and each one is soo creaitive and smells amazing. The bath bombs are to die for and so are all their other products.
All lushes products are animal cruelty free and are handmade my individual people and they actually get to put the name of the creator on th product it's super unique and their products are great!
Best bathbombs I've ever used. They last in the bast for a long time and the color doesn't just disappear into the water. Its nonstaining too.
I ordered several products from Lush and one arrived, well, melted. It was summer time and I didn't know that could happen, but some of their products don't travel well in the heat. Anyways the girl was sincerely the nicest customer service person I've ever spoken to. She resolved my problem and while we are all quick to complain I just felt I had to give a shout out on a very positive experience.
Answer: The face products are pretty good, I would say that body washes are just average.
Answer: No, me and my friend bought different stuff and after using them we didn't see any difference
Answer: YES! Almost every drugstore has better prices and quality
Answer: Lush is sold only in Lush stores or Lush.com. They do not sell anywhere else.