Lush has a rating of 3.1 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 9th among Bath & Body sites.
I'm alternatively new to Lush cosmetics however I'm already in LOVE. Their shops are so high-quality - the piles of bathtub bombs, soap and a variety of bottles of one of a kind sizes... it's absolutely something one cannot forget. I have not tried any of the scrubs but the grapefruit bathe gel used to be fantastic!
I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.
I used it few times, I wouldn't say it was perfect but nothing special. I make a home-made cosmetics that is better sometimes.
I love all of there products and each one is soo creaitive and smells amazing. The bath bombs are to die for and so are all their other products.
Great company! I bought shampoo and it's amazing! Great servise! I recommend for everybody! Lush is wow!
High quality product love to promote that particular product on different social media flatform and almost every ones love that
Good product arrived and it actually much nicer quality than I was expecting! Items arrived in good codition and i'm happy with it
Perfect for my dry skin. Also its normal for allergic people but sometimes it spells like sht
Also it's ok for kids
Love it
Best quality products... And at affordable rates... And easy available at nearby stores... i recommmend...
Products used:
deo
These products are best for skin Ihave used them personally. These products made my skin very beautiful.
İ dint like it. İ bought and i used and but i dont likebit.ot is very bad. Dont buy and dont use it us very very bad
Very good quality pf products, quck delivery service. I'm a regular customer and will definitely recommend it to my friends
Amazing bath bombs. Best ever, colorful, fun and high-quality with lovely scents. Maybe a bit expensive
Is there anyone who didn't try Lush cosmetics? Do not doubt! The smell of each product worths a million. I adore it.
On November 13th 2022 around 4pm I had a terrible experience at the lush location inside the Fashion Show Mall in Las Vegas Nevada. As a first time customer I was really excited to welcome this experience. However, I have decided to not shop at any of your stores anymore after this interaction.
I walked into this store with my friends and an employee greeted me. I had explained to them that this was my first time in Lush. I no idea of the layout of the store or how things operated. I took it upon myself to explore the store and look at some fresh face masks that were inside some bowls. I was lifting the spoon inside the bowl trying to get an idea of the mask texture. I brought the spoon to my nose to get a whif of the scent. When a different employee approached me explaining these are just for display and pointed at some testers behind me. I explained I didn't know, and decided to look at the testers she had pointed at.
After looking at the testers. I turned around and saw the employee that told me about the testers mocking me with another employee.I watched her as she copied the motions that I did while touching the display.
Seeing that made me uncomfortable and question how this company treats first time customers. I sorrowfully told my friends what had happend. As a result one of my friend's decided not to purchase the items in her hand. A sale of at least $50 dollars was lost because of this interaction.
I feel that your employees need to be more considerate with customers. Employees at the very least should wait for a customer to leave before talking bad about them
Lastly, If a display is not meant to be touched signs need to be present so customers are aware. Not all customers are comfortable with asking questions to employees.
Deff not a daily thing, too expensive! Great products tho from shampoos, lotions, and their bath bombs are the TRUTH
Used light balancing moisture "Imperials". Rather good and the price is approporitae. But I'd like to try some others as well.
VERY KIND AND PROFESSIONAL PEOPLE BEEN GOING THERE FOR A WHILE AND I LOVE THE OWNERS ALWAYS PLEASANT AND THEY HAVE ALL PRODUCTS YOU NEED.
I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart.
As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs.
What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home.
Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention.
Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values.
The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one.
To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team.
Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.
THE STUFFS AND THE CREAMS ARE SO NICE THAT IT CAN BE APPLY FOR ANY TYPE OF SKINS. THESE PRODUCTS MADE MY SKIN SO GLOWLY
I bought a lot of different things from them and all of them were bad for my and my friends skin!
Products used:
Almost every thing they got
Bagno schiuma da mangiare, il magico mondo dei bagnoschiuma e prodotti x il corpo a forma di caramelle e tutto quello di cui riguarda L igiene con coloripastello. Mondo delle favole
J'utilise les services de ce service depuis longtemps, comme toujours content du résultat! Recommande fortement! Pas étonnant qu'ils parlent tant de ce service!
No me gusto la vestimenta, por lo cual me parecio mal y sobre todo cuando hablas con soporte, pareciera que esto demora mucho al adquirir un producto
Productos de excelente calidad, autoconservantes con una innovadora gama de productos ideales para el cuidado del cuerpo
As bombas de banho são incríveis a fragrância se prolonga o dia todo sensação de liberdade o dia todo
Çok güzel ürünleriniz! Bu ürünlerinde ruh vardır! Kuru şampuan mükemmel! Teşekkür ederim!
Thank you
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