Luxuryretreats

We booked a trip to Italy in June 2020. We were unable to travel due to COVID. We did not cancel the trip; the trip was cancelled by the airlines and then travel restrictions were put in place by the Italian government so that we were not allowed to visit. Luxury Retreats is only offering a 50% refund. We are at risk of losing more than $10,000 on a trip that we did not cancel ourselves. Luxury Retreats is offering no protection to us as consumers. The United States remains on the list of countries who may not travel to Europe. COVID does not appear to be going anywhere anytime soon. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. The customer service from Luxury Retreats has not been good. They have not advocated on our behalf and do not seem concerned that we are losing a huge sum of money.