LycaMobile

These people are actually scamers!After you pay 60 Eurosport to activate the plan, they cut off the calls and the internet connection, so you can't benefit the services you paid for! The customer service is a joke! This is a legal scam! I encourage you to make them complaints at you local authorities for communications!

Please don, t give them your bank details and try to avoid this scam company, they charged me £100 instead of £5, and they refused to refund me, not only this they said I have used all my balance, I have never seen a company like this Diablo.

It is one of the useless companies in the world, no one cares about the customer, just think about your money, never trust them, no customer service, no complain department, you cannot find ny one expert here

My number *******9694
My number *******9694
My post code rg216ae

*******694
12 Month 100 GB U Switch
Start date: 18 December, 2023

12 month contract

Login online sim Lost/stolen option for replacement sim card error message received """sim swap sim status not in the list"

Order by phone customer advisor new replacement sim card on 31/01/2024

Really not happy because i have not received the replacement sim card till now

THIS COMPANY IS NOT RIGHT LEGALLY A FULL INVESTIGATION SHOULD BE DONE BY MP COMMUNICATION DEPARTMENT OR OFGEM

TAKING MONEY FROM THE ACCOUNT AND DO NOT SEND SIM CARD IT IS FRAUD

THIS COMPANY IS RUNNING FRAUD

PROMISING WE WILL SEND SIM CARD AND NO SIM CARD WILL COME

NO SIM CARD WILL COME BUT THEY WILL CHARGE MONEY FROM THE ACCOUNT...IT IS 100 PERCENT FRAUD

Date of experience: 31 January 2024

Terrible company, downright scammers.
I purchased a prepaid 10GB SIM with EU Roaming. It didn't work well at all. For the most part I got no reception at all, and when I did have a signal it was 2G and barely functioned. Customer service was not helpful at all. The company admitted that I couldn't use the bundle for 9 days, yet they refused to issue a refund.
Stay away from that company.

I paid £30 for their Go Unlimited plus plan (advertised as 30 days unlimited calls) and I couldn't even call through to my chosen country. I requested a refund which they refused. Within 4 days of buying their plus plan they blocked my number. I didn't even get a chance to use my remaining unlimited 30 days minutes to call in the UK. Their customer service is terrible. They don't care about the customer experience. They only care about taking your money.

When I tried to get my account number and transfer pin to transfer my number to another carrier. They ask what company do I transfer to and the most frequent number that I call. Asking about the most frequent number that I call is the way they try to force you to stay with them. I tried telling them with my family's number and it didn't work. Who the fk know the most frequent number they called.

Universally difficult to understand India Call Center reps. Simply read scripts that are unhelpful and uninformative. Tried to Port In a number from the website for an activation and received a "Success. Undefined" message at the end. 5 days later called to check on port in status and was repeatedly told to wait 4-24hours for port in (that's what the script said) even though it's been FIVE days. Related the 5 day duration to the rep and simply received the REPEATED "4-24 hours" script. Requested Supervisor. Was told to call BACK "in an hour" for a Supervisor!

Worst mobile company. Abosolute rip off! Signed up for £15.00 a month plan been charged £25 per month since and customer service is SHOCKING... (same happened to others I know of)

AVOID by all means
-1 STAR

I paid 5 pounds for my sim then topped it up and couldn't use it for more than a week!
I sent messages and emails, nobody replied and nothing happened. Luckily my husband just gave up his 5 pounds he paid on his Lyca sim and bought a Vodafone sim, we would have been lost in UK!

Problem with my incoming calls. Can't see the correct caller ID (number) shows random numbers and change for every incoming calls.
Lycamobile predents to work on it since One Month!
No feedback and bearly no follow up.
Very very bad customer service and very very poor technical team.

Unbelivable how they are incompetent

The worst company in the world.I had 422 kr on my Sim card.So they block my Sim card and all my money dissapeard.So they gave me a new Sim card and I had to charge again every month 200 kr(20 euro).I don t understand why the are allowed in European Union...they are thieves,scammers,I hope their boss will spend all the money he steal in chimioterapia.

Lyca Mobile is a scam. They initially offered 5$ per month for 6 months with auto-renewal.
After the end of the first month is disabled the account is forced to purchase 20$ plan per month or lose the number.

[Lycamobile MK] I bought 2 SIM cards for my guests coming from another country. The process of buying the cards was rather simple, but then after the activation it turned out that I did not buy the thing that was advertised (the advertisement said bundle of 5GB + 5GB and some calls nationally), but just a plain SIM card, which means that after just a few hours the SIMs had to topped up. So I had to top up the cards several times. And after my guests left, they automatically charged me weekly. I had to call multiple times the Customer service and after I finally got them they (hopefully) made the payments to stop (I'll see about that next week if I am being charged or not). So never again Lycamobile, not just because of these unclear terms of use and automatic renewals, but also because of the very complicated procedure to activate the SIMs where you have to be a next-level expert to set everything to work properly.

I ordered a 30 day sim blagged by MSE on 4 Nov, the sim has not arrived to this date 17 Nov.
I have spent many hours on chat and attempting to contact Lycra.
I eventually considered that the company had been hacked and this was a scam but eventually I had a reply through another trusted review site.
I have lost confidence and have cancelled the sim contract.

My last two experiences. I had 15 swedish crowns left on my card, I bougt an additional charge of 100 crowns and when I checked my balance it was 105 crowns.
Last week I bought 100 crowns of charge when only had 3,5 crowns left. Today I called Iran and talked for about 5 minutes, and the call was discontinued! They claimed that I only had 4,5 crowns!
I'm not going to use Lykamobil any longer. They are not reliable at all.

I bought a layca mobile simcard. I have been trying activate it for five days. I have three reference number, *********************. I have called their customer service more than 30 times. Each time I had to wait for more than 10 minutes, each time it took 30 minutes to explain my problem. Their representatives has bad accent, even if I have language problem I can clearly understand that they cannot speak English clearly. It is such a terrible company. Please avoid it. When I explained them my unsatisfaction and asked them refund, they rejected my request very rudely by saying"did you read the agreement it says no money back. You can see our conversations.
I would like to ask your help for future customer not to injured by these company. When I looked at customer forum I have seen a lot of complaint about this company.

Customer service sucks, they are the worst and impatient. They have been dealing with me for months, they asked the same questions every single time, and they are not there to solve problems, they are just wasting my time. DONOT buy, the sim card or phone plan is the WORST, I have been unable to received calls for 3 months and they do not give a f*. After raised the same issued couple of times, they BLOCKED me. What kind of company is this? Customer service is the most irresponsible and worst attituded. I will leave reviews on every single one of the platform that is related to Lycamobile. TRASH

It is a total scam.
Plus those who do answer do not help you rightfully.
They just you astray from any resolutions whatsoever.
I am not that wealthy and wasted $34 on the con service.
Buyer beware.

Purchase a Sim card in New York and I basically waste 20 bucks. To set up the service you need a training and customer service never answer. Stay away from this terrible service.

Don't use this company, they will reject you to port out if you've got a good phone number. Very evil company shouldn't exist in United States. They are spam and fraud company!

There is nothing good about this service provider. They won't even let you port your number to another carrier. The customer service agents have no clue on your account and extremely bad web portal

While I love lyca for its cheap rates for Switzerland to call south asia, I am pissed of with their data package. Though it's also cheaper than local swisscom package, if the package finishes and you are not aware, then simply by keeping the data on fire a few hours even if you don't surf or download, all your balance will be gone... I lost twice about CHF 150.- each time, while my data package of 6CHF lasts me around 1 month. I complains twice but no one pays heed to your cry in the wilderness. Its basically looting...
Stay away from lyca data package.
Dinesh
Geneva