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LycaMobile has a rating of 1.1 stars from 137 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LycaMobile most frequently mention customer service, sim card, and account number problems. LycaMobile ranks 80th among Voip sites.
Customer service is the worst. I should have read the other reviews. Lycamobile can go verify this: on 5/5/2023 I used the live chat feature on their US website (my phone number is 626782**** go verify it in your log), and I wanted to ask something about my SIM card. The agent (Eyena) required me to pass a verification. That's normal. Then she asked for the 2 numbers I had called the most in the last 6 months. What? Why not the numbers I called today or something that is both identifiable and easy to give? Who expects to keep track of who I call the most? My mom, my bank, my lover? I gave some guesses but the agent denied them and then insultingly said they couldn't verify me anymore since my guesses were wrong, and when I asked for other ways to verify she refused. I have had experience with bad customer service, but never this dehumanizing. Literally they could just ask me what numbers I have called today or in the past 3 days. But they have to come up with this nonsensical test that an actual number holder STARING at the call log can not pass. I was very disappointed. EDIT: Upon the posting of this review, Lycamobile contacted me, went through the mistake, and gave me the info. So I have updated this review and increased the score to reflect my personal experience. It is not good that this happened, but it is good to know they can sometimes rectify their mistake.
Illegally charged me, cannot cancel the charges, have to cancel the credit card. They apply practices of digital thieves.
I bought plan for 6 months, next they send me mail that they can't provide me eSIM but they won't get me refund! Scammer!
Always high quality connection all around europe... I have been with Lyca for years already, absolutely zero complaints
Two SIM cards cancelled within the space of months, money taken and never refunded, evem after being promised a refund. Avoid at all costs!
The worst customer service: derisive, manipulative, and horrible. Go to Mintmobile, this company is awful.
Beware, I bought a PAYGO SIM in October. When I opened the package the SIM had to be activated by 9/20/22. $37 for nothing! Scam
Products used:
SiM card
The plan say's 20GB for 15EUR, but actually it's 15GB for 15EUR you need to click "View more" and then "Terms & Conditions" to see what they actually giving you.
Its just waste of money plus un professional people working over it. Just dont buy this stuff...
If I could give 0 stars I would. I was on holiday in USA, I came back to the UK my sim was not working at all. No network. I could not even call Lyca customer service. I asked a friend to help me get in touch with them.
I did and they cold not help at all. They told me I had to order another sim card. I did. After I received my sim card I had to wait for my number to be transferred from the old sim to the new sim. 24 hours waited and it turns out the first lady did not actually put the request in place, I called back the next day, the customer service told me that the previous colleague made a mistake and they assured me everything would be active in 2 hours. Another 24 hours wait.
Finally I get my number back. It's time to activate my bundle. They told me to top up in order for them to activate the plan. They assured me the bundle would be active in 4 hours so I turned my data on and spent 75p not knowing it was costing me because the bundle wasn't active. I called them back 6 times trying to resolve the issue, they kept hanging up on me and refused to activate the bundle. Out of despair, I called again to ask for PAC number and a refund on the amount on my sim card. They told me 5 days you will receive a refund. Today has been 5 days from the request, no refund yet. I called again today and they told me that I will receive a refund next week. But I won't be able to transfer my number to another network provider before I receive the refund.
I have been without my phone since the 5th of December, unable to make calls or send messages. I will have to be like this for another week. I am so disappointed! I wouldn't recommend this company to anybody.
Vorrei ringraziare l operatore Ramzi ******* per la sua disponibilità e professionalità mi ha risolto subito il problema.
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