Lyft

While in Cincinnati this past weekend, I thought I'd give them a try. HUGE mistake. They have had a $25 hold on my card and will not release it. Yesterday, the money was in my account and available and today, it's on hold again. I have no idea the hold showed up again. I couldn't even check to see if a car was available until I had entered my card number, there was nobody available. I never even requested a car, because nobody was available yet they are holding my $25. I'm getting responses from them via email but it's so frustrating that they do not have a customer service phone number. Perhaps those lines would be tied up with people like me, wanting my $25 back. I will NEVER use this company, ever.

After working for lyft for seven months and carrying a 4.8 rating, I was suddenly deleted for allegedly charging or attempting to charge a passenger on top of their fare. Though I drive for Lyft, I'm also an author and retired businessman that still needs additional income. When I tried to dispute the claim they wouldn't respond to my emails for over three weeks. They promised to me back into their system and did. Before I had the chance to get back on the road they took my privileges again. I sent the email showing my reinstatement, but they told me nonetheless I was permanently removed from their platform. I would never attempt to do something like that to a passenger, but all the passenger has to do to get out of paying is launch a complaint against the driver. I have never in my life been defamed but Lyft allowed it to happen. I would warn anybody don't ever buy a car thinking you can make money driving for this company. Now I have to join the Uber drivers if I want to eat.

So they lure you into buying a promo pass at $4.99 but failed to tell you that you cannot use it unless you're in a certain area. Once I bought the pass I had access to a map that shows the exact coverage area that was not available before I purchased the pass. When I emailed them asking for a refund they told me no...

I guess Lyft needs the money that they cannot support their customers I replied back to the customer service lady that I will be deleting the app and canceling my account and posting reviews on social media. Please avoid this company as I also have Uber and never have any customer service issues with refunds or correct clarification to disputes.

They randomly out of the blue deactivated my account. This was there explanation.

We found your account to be violating our Terms of Service and you will no longer be able to use the Lyft platform.

I can honestly I have not violated anything so clearly there is something wrong with there information but the worst thing is they dont even tell you what the problem is. Oh well guess take my business to uber instead.

Yesterday 3/19/2020 I requested a Lyft from my normal destination to Brooklyn. I normally pay $45 -50 roughly. For some reason the price I paid was $65.58 which was extremely high compared to the prices I normally pay. I contacted Lyft and was told this price was normal which is not compared to prices I normally pay. Watch out they are price gauging during this crisis.

Can you $#*!ing idiots tell time?! I set the pick-up time at 5:10, they get here at 4:45! Pull your heads out of your asses, sorry $#*!s. I only gave you one star because there's no button for no stars

I was scammed by a drive who lied and said I waste coffee in her vehicle when she picked me up all I had was a back pack & a cellphone no food are drinks lyft allowed the drive to lie to them and they went alone with the lie she told a 10.00 ride turned into a 100.00 ride I've contacted lyft they fail to fix this matter now I'm filing criminal charges on the driver for theft

I left my iphone in a Lyft car. Within an hour I got on the Lyft website to report the lost item. Lyft is in constant contact with its drivers, so this should have been an easy procedure. After an hour, I called. Emma took my info. Several hours later, no word. There was no way to get an update on my original request, so I put in another. Lyft sends you an automated response acknowledging they received the request, but no one actually responded with anything substantive, like attempting to contact the driver. The next day I called again. Evangeline took the same info, but made no reference to any previous request or telephone call, even though she had my account info. Four days pass and no substantive response from Lyft. I submit a complaint to the Better Business Bureau, within hours I receive a call from the driver, who told me that he only received one call on Thursday, (incident was on Monday). He had put the phone aside and figured that someone would contact him about it.
Then, to top it off, Lyft told the BBB that they had been trying to contact the driver all week. You can find the full detail at BBB Complaint ID: *******.
I am still trying to figure out why Lyft would go to so much trouble to be that uncaring about its customers. Maybe since they are out of San Francisco, and people don't care enough to even clean the streets, why should Lyft employees care about anything? This is what happens when a country rejects God.

Someone hacked my account and took $177.00 worth of trips in California. I neither have ever been to California or know anyone from there. I in the past have used Lyft in Michigan many times. I have contacted them several time and they refuse to reimburse me a dime.

Lyft does several thing that you will notice. They will say a trip is 10 minutes away and when you hit navigate it is 25 minutes away. They will also tell you that your acceptance ratings are low when they will contact you during rush hour to pick up someone 25 minutes away. You also need to document your pay because they will not give you all of your money. I did not get guaranteed pay because my acceptance rate for the last day was 63% but was 94 % on the first three days. Please watch them and make driving beneficial to you.

I ride with left as a service that my health insurance provides (cigna) i ride to the fitness center most every day and my only complaints is if they do not find a driver for me right away they drop my request with out telling me. Well i still need a ride home. Is there a way to fix this kitchen?

Tonight my daughter was abandoned by Lyft. Three times her ride was cancelled. The fourth message she received stated that her ride cost would increase by 200%! She was in a completely unfamiliar town. She took Lyft there, so it was completely appropriate to think she wouldn't have a problem to return home. She went back into the venue and was informed of a train departing in 22 minutes, the last one of the night, but she was 20 minutes away. She ran there only to find that was bad information... the last train had already left. My now hysterical daughter called me... frantic, not knowing how she'd get home. Thankfully she found a cab who charged her $100 for a 25 minute drive to the train station. I'm hundreds of miles away, waiting to hear she has safely returned home. What a disgrace. Clearly Lyft is an unreliable company. She will stick with Uber in the future.

On 10/02/23 Lyft canceled 4 rides on me less than 30 seconds and also canceled on me 10/03/23 for no reason and now the holding my money that's so crazy and a ripped off you can't even talk to a live person what a shame for such a big corporation

I $#*!ing hate Lyft. I get stranded, I've missed trains which causes me to be late to work. 95% of the Lyft drivers in my area do not speak English so I can't even speak to the $#*!s. $#*!ty customer support never penalize these drivers so the service is just getting worst and worst.

I have very bad experience with lyft, I drove more than a year with lyft and I had excellent ratings, but they closed my account without any reason, they mentioned that someone had complain against you, they didn't ask me anything during investigation that someone who complained is true or false, when they closed my account I sent them lots of emails, but there reply was not satisfactory and their behavior was like that I had killed someone. I went to their office, they also didn't help me to activate my account.

I drive for them like twice a month but haven't done it in a while due to the fact if something happens to you. There is no one to help you I had 3 girls robbed me for a ride and I told lyft it took almost 2 weeks to hear back from them. I think that is dangerous especially if you live in a big city with a high crime rate which is most the cities in America. Also the pay sucks tooo the charge horrible 20% off each ride

I am a new user and had used a promo code to be applied towards my first use. I am very upset that the code was not honored. I have tried several times to email about my issue but I never received a confirmation receipt. I called customer service number and he was not able to assist since "this is a matter" they can not resolved in this department. Then they offer a $15 credit for the next ride. After this incident, why would I use Lyft them again? This was a HORRIBLE experience towards the end of my family vacation. I will tell everyone I come across never to use Lyft ever, save the headache and stay with Uber.

There is no contact number to deal with problems. Worst way to serve customers and handle problems. I have never seen such a horrible way. They don't even have a contact number.

Their online system keeps asking for pickup location, then destination, but as you fill one in, suddenly it wants you to use their locations offered, but when you select one it erases the pickup and destination info you typed in, forcing you to do this again...and again, but still screwing it up. And there is no way to contact the company. Any business that blocks customers should go belly up

They are the absolute worst! I finally got in touch with someone after going thru many phone numbers and the awful person, Sonja, asked for my email and said I have to respond to the fraud department like that, you can't get a real person. They suck! I have never used them and I never will.

I needed a round trip ride to my eye doctor's office. The driver taking me to my appointment was almost 20 minutes late from my requested time of 1:00 pm. The return driver was slightly better but he declined to take a short cut l suggested. I was charged $55.00 for a 12 mile round trip. Never again!

Florida traveling and Lyft picked us up from a water park. Mind you we were dry. Kids were dry. Lyft picked us up from. Water park and was ok with it. After he drops us off. 15 mins later he files a damage claims said water damage and sand and dirt damage. Got on chat with someone and they said it was humidity in the seats. The pic attached is what Lyft said he sent them. Lyft refuses to listen to me and even look at the pictures. Stay away from lift and their scam drivers.

I sent my mom, a senior, a Lyft today. The driver insisted on putting her groceries in the trunk. She complained to him as the trunk and car smelled strongly of gas. He told her it was fine, and insisted. Then, when he dropped her off, he told her not to go to the trunk and he would take the groceries for her.

Once she was in the door, she realized one of her bags of groceries was missing. My mom is a low income senior, so every penny really matters.

Lyft has done nothing! And in fact, told me they would charge me an additional $15 dollars to have the bag brought back to me. That money would go to the driver who was awful to my mother and whose car reeked of gas.

After waiting about 30 hours to hear back, I was told the driver denied having her groceries, and they could do nothing further for me. Horrible treatment by driver, loss of groceries, 30 hours of inquiry with little to no follow up. Horrible service. Horrible policies.