Lyft

It's impossible to get real customer service - maybe that's the day and age we live in? It's just maddening as a consumer - If you have expectations, you're made to feel guilty because "it's a pandemic." Yes, it is. AND I still have expectations that companies are ethical and do what they say they will. Lyft more than doubled the rate for my most recent ride from the time I pulled it up and pressed "confirm." Additionally, the maps ALWAYS take the driver some willy nilly round about way and I always end up having to walk at least a half a block home. And don't even get me started on the air fresheners in the cars. I'd rather ride in a car that smelled like teenage boys than these damn air fresheners. I had to shower as soon as I got home and the stench is STILL in my nose. It makes me ill. There should be a way to filter those cars out for those of us with allergy and respiratory issues. It's DISGUSTING.

I woke up this morning with a five star Lyft driver rating. If anyone were to ask me, I would've said definitely use Lyft equally if not preferred over Uber. This is no longer true. I still have a 5 star rating (until they read this) but if you are in southeast Wisconsin, you should definitely use UBER.
Lift's app stinks and their employee service is even worse. Absolutely horrendous. I've been completely ignored by their "Employee support" associates after being told that there is nothing they can do to help me with the problem I had due to their app.

My first ride with Lyft and will be the last., this company paying drivers so low that couple drivers refused to come pick me up even when a driver was only 3 minutes away from where I was. Finally they got a driver came pick me up after 50 minutes of waiting, make me late for the greyhound bus to Dallas, TX for my job orientation. They changed me $48 and paid driver under $20 for that ride, no wonder 2 drivers refused to pick me up!

Lyft has taken my money on a rider not showing up for ride and rider would not respond to call. Lyft has no chat support on phone or website app. You cannot ask a direct specific question on the app through their app. Just a list of question they support with their gobots response garbage. Spent 3 hours this morning driving for $38 after transfered my balance and they took $6 as a fee. Also my account has my old DL # from GA, I live in TN and updated my docs. However I cannot log in unless I have my old Ga DL# from 5 years ago. Go figure?

Lyft basically stole my money. On 11/21/22 I selected a ride from Lyft. The calculated cost of the ride was $33. After exiting my ride, I look down at my phone saying Lyft charged me $70. I have read that the price can change if you don't order within 10 seconds. This may have happened as I waited 5 minutes to make the order. However, going from $33 to $70 is an incredibly high increase for waiting 5 minutes to make the order.

Get stuck up people who want phone charger, additional stops, pick up drunk and hi people,even get logged out of smart $#*! rider claims your drunk. Then they give you one star. And can't remove bad ratings and world is not full a nice people pure waste of time. Thanks for sad experience

Lyft made me think I had several drivers on their way only to cancel each one and then say they're trying to find the closest driver, me and my kids were trying to go to a 4th of July festival with a friend of mine and it let me down! This isn't the only time this has happened this has also happened when I was trying to get to work. Lyft sucks it's an absolute useless ride share app that I do not recommend to anyone anywhere

We scheduled a ride to the airport a week before leaving. The morning of our trip the Lyft app showed that our Steve in a Dodge Caravan was en route but 15 min Away. After that time the app suddenly stated, "Looking for driver. " Steve disappeared. Thankfully I had the UBER app and ordered a ride with them. Uber driver appeared just in time to get us to our flight. Thank heavens there is an option other than Lyft.

Will take your tips and other promised bonuses. Customer service is horrible. Left in a chat for hours and then they ended chat. They told me my phone was having connection issues or I missed a ride but neither happen, yet they never paid me the money I worked for and put miles on my car for.

Horrible, hacked, overcharged, rude Middle Eastern, horrible no show or wait hours for less than 6 miles away, mos5 expensive crap ever, driver got lost, and robbed me in Nola, never again, I'd rather walk, bus. Spent over $350 and never refunded, charged me cancelation fees for them never showing up, no customer service, all in Cali no wonder

Reserved Lyft in advance, then went to regular pickup space for drive share in my apartment building at designated time. Received message that driver had arrived, but there's NO WAY to message driver back to ask where he is! So, at 70+ years old and all dressed up for an evening out, we had to run all the way around the block till we found him. Across the SIDE street at the farthest possible distance from either the garage or the main entrance.

I took a 12 mile ride that was $22 by the time I got home they took 71.99$ out of my bank account saying that it was for traffic fees there's absolutely no way to contact anybody there's absolutely no way to get a refund they will not help you at all never will recommend this driving service ever to anyone

Be very weary of using Lyft
Left a bad review because driver was going entirely to fast around curves and hills, no regards for safety. Then they want to charge us $80+ dollars for getting a little dirt from our shoes on the floor mat.

Lyft Treats its Employees like crap. No personalized support. No way to speak to a human being. They just keep spitting out trouble shooting script on repeat without actually taking in what you're saying. Even when you take the exact steps they mentioned. It just seems like mostly low paid workers with very few management with critical thinking and power to make decisions. There is now wat they will continue to survive like this. Upper management needs a MAJOR shake up.

App often glitches out, rides taking too long, no customer service, app auto charges premiums which i have to contact my bank to get refunded because i get charged for rides that were cancelled and never happened. Drivers can see what you tip them and leave a $#*!ty review if they just didn't like you for whatever reason. Absolutely abysmal service. Feel bad for the drivers who definitely don't get paid enough to put up with this company's bs lack of communication/transparency. Only use for occasional gigs.

The driver failed to show up, then Lyft texted me that I had missed the ride, but because it was a "free ride," Lyft would not charge me! IDIOTS! How does this horrible company survive? I have NEVER experienced worse service/unresponsiveness! Egregious ineptitude! The company does not allow would-be patrons to contact it except through an incredibly poorly designed "help center" page on its website. No phone number is available. Ridiculous Amateur Hour! Time to go out of business, Lyft!

I live in a semi rural area. Promised a guaranteed pickup after making reservations 2 weeks ahead of time. This was for my quarterly doctor's appointment.
Didn't notify that they were canceling until after being 30 minutes late and after they charged my card. There's a reason why they don't have a phone number to call.
At least Uber didn't guarantee my reservation. I can't rate them as I didn't book with them.
I found someone on Facebook at the last minute and had to offer a pretty good amount of money to complete my trip.
I don't like using derogatory remarks, but Lyft is trash!
If I owned stock in that company I would sell immediately, even at a slight loss if necessary.

Sometimes okay but recently I have had terrible experiences with drivers. It seems Lyft will hire just about anyone especially unsafe drivers with lack of empathy or customer service. Why do you hire unsafe drivers when clients only want to get to where they need to safely you are putting our lives at risk. My last driver was speeding over 84 on the highway and not using turn signals to cha he lanes. In addition to this ride, Robert, my driver proceeded to hit me with his car as he was backing up when he dropped me off at my destination. Complete lack of focus or attention to surroundings and road. Please get safe drivers who are unsafe and display erratic driving behavior. Worst company ever, only looks out for their drivers and not their riders.

Was not happy with Uber so I tried Lyft. They sent me an email saying my first 3 rides will be 50% off. Used them twice in Philidelphia last week. Never got the 50% off, and they would not change it. Never again.
George McGee

Avoid these racist scumbags at all costs! Their drivers profile people based on their photographs as I found out the hard way when I had booked a ride six times with six cancellations! It took me almost 2 hours to get home as a result for should have been just a 15 minutes car ride. And then they had the nerve to overcharge, with of course no one you can call on the phone and truly horrible customer service. I'm also currently suing these duplicitous scumbags for that racial discrimination back in October!

"Why a driver is turned down by Lift When has a excellent driving record, brand new car, good credit, and clean background? Only because he was black, and the girl that interview him in San Diego was white and gay having an attitude against him the whole time. Can this company treat somebody with respect without taking in consideration race and color?

I have had so much trouble with this company and random charges it's unfortunate. Driver service is so much better than uber but I would recommend uber over this company solely for the fact that they've now charged my card TEN times with zero authorization. If this is a systematic issue that's unfortunate as I've reached out to multiple Lyft associates to get the issue resolved. It's been two weeks since I've brought it to someone's attention (multiple times) at Lyft & no they haven't resolved it. But they surely have managed to charge my card two more times since. It's almost like it doesn't matter at all to them. 0 points for Lyft & genuinely caring about customer service. Not sure how many people would be okay with $110 going missing from their account for rides that were never taken by them.

LYFT has the highest price with worst service. They cancel scheduled rides at the very last moment. Absolutely not reliable! On top of that if you try to call their customer support, you won't be able to talk to anyone but you will get charged from your phone company for the calls. Terrible