Lyft

I tried Lyft for 45 days in Boston and I found most of their marketing promises of bonuses, referral payouts to be misleading and buried in a mountain of fine prints. Getting 8 to 10 dollars for rides is not worth doing. There is low demand in the service is the suburbs and even in the Boston Downtown area you will find yourself driving in circles and riders canceling last minute.

I did not like driving for Lyft for couple of reasons:
1- They refused to deliver the sign up bonus they promised when I signed up, even though I met all the requirements and their pretext was I did not use a referral code from another driver which was easy for me to do but did not want to reward a random driver who did not referral me to Lyft. There are plenty of people who list their codes online. Lyft failed to make that clear during the sign-up.

2- While I loved the application, Lyft has a low demand in the area and you will be driving for hours fishing for riders, they won't give you an exact location of the demand. Instead, a whole city may go red but you won't know where the riders are until you are within a small distance of them. While the application has the option for tips, your riders won't tip no matter how nice you are to them. So to drive in Boston area and deal with traffic, stop and go and riders not tipping, you will be driving for gas money and nothing else.

This ride-sharing idea will not make you a lot of money if you live in Boston MA, because of the cost of living. It will be nice if Lyft delivered on their bonuses but often this is the case of the horse and the carrot. They lure you in with these bonuses just to find out that they are impossible to get or have a ton of fine prints behind them. I am hanging up the Lyft line, because they are liars and don't deliver what they promise to their partners.

There's no direct number for Lyft. Then when you do talk to a representative there Horrible, just like some of the drivers.

Driver had political show on his radio loud with lots of f words used.
Also car smelled bad and was dirty

Was very rude and canceled my ride. He had beers in the back of the car as well. I am glad he cancelled because he could of been drunk.

They charge me for a ride that the driver never showed up I disputed and I never got my money back be careful with Lyft.

Made ride last night before 7pm. This morning had a driver and they just didn't show up and Lyft didn't call to cancel.

Evil organization that is dedicated to stealing from customers. They admitted to having my things and were unwilling to return

They suck they raise there prices every few minutes. I don't think I will use them again back to uber.

The lyft wait time does not work 10 minute wait plus I waited 40 mins I cant do this lyft has just lost a customer due to this

Just had a driver come to my location, then Cancel and now no refund is showing. This company is a joke, just use Uber.

If I could give ZERO stars, I absolutely would. We had a great Lyft experience by Paul (5 stars for him, filled us in on the area, things to do, etc) from TYS airport to our lodge on February 25th. We then went ahead & scheduled a Lyft 3-4 days in advance to pick us up from our lodge & take us back to the TYS airport today, Wednesday March 2nd, to insure that we would have a ride back to the airport for our flight time. It said that a driver had picked up our pick up request. We had to be picked up very early, 4:10-4:20am. Aside from the time being very early, a driver still picked it up. We checked out of our hotel room around 4am & waited for our driver to arrive. Only to be cancelled on right before we were supposed to be picked up. We live in Florida & missed our flight DUE TO the fact that our driver was unreliable. The driver should have released or cancelled our pickup DAYS prior, rather than the minute of, making us miss our flight & now having to rent a car & drive 11 hours. Very unprofessional service & we will not be using Lyft again. 0/10 recommend.

Waste of gas waste of time. They need to upgrade map, app, and make rides more consistent or it isn't worth it at all

I know for a fact my neighbors came back from a cruise n are still driving passengers for lift or uber. Stay safe passengers.

The driver went and cancelled on her own, without notifying me about it, I waited and waited. Poor service!

From my personal experience, this company only looks out for themselves and the riders. There have been so many instances where I should have gotten paid more because the trip for one reason or another extended longer due to car accident and being stuck and other situations similar. They will not compensate you for that time. Today I remained on a ride that should have only been 30 minutes and instead was 3 hours and 15 minutes. I was only getting $17 to begin with and I ended the ride with $34. After 3 ¼hours of being stuck on the highway due to an accident which caused the highway to be blocked off. All I got from Lyft was "oh well that happens". They don't look out for you. Even though they take a lot from you and only cover you with the cheapest insurance that we have to pay a high deductible on if we were in an accident. My advice is do not drive for lyft. They do not look out for you they do not care. Considering all the time you lose and other trips that you lost and all the money that you lost they do not care. If your time runs over the amount that they expected you to take they only give you 10 cents a minute. You can run your AC and have your car running your battery running and being the best driver for the rider and giving them a decent experience and at the end of the day nothing else matters. They treat you like you work for them. That's not how these businesses are supposed to be ran. We are self-employed. I think all drivers need to get together and demand higher pay and demand some of these policies to change. Because it's our money that pays lyft not the other way around. They are employed because of us! They don't pay out all bonuses that are supposed to be paid out. When you accept reservations, they'll change the amount you get paid after you complete the trip. Lyft is run by crooks.

Never got to speak to a live person. Uber on the other hand answered the phone in 4 minutes. Lyft needs to improve on live customer help

Please do NOT use Lyft! I usually use Uber but my brother arranged for my ride this time and used Lyft. It was late, maybe around 2am on Saturday 6/24. I had left my vehicle at the restaurant we had eaten dinner at and needed a ride home from his house in Parker, Colorado, to my home in Littleton. It was about a 20 minute ride, I was alone in the backseat of the driver's car. The car ride was fine and everything seemed normal... A few days after that $150 in "damages" was deducted from my brother's account. We were so confused as to why, so he tried getting ahold of Lyft immediately... of course there was absolutely NO way to get ahold of someone on the phone so he had to email them and wait a few days for the response... the Lyft driver claimed that I threw up in the backseat of her car, so they charged $150 clean up fee! I was and still am just blown away by what a fraud this lady is! I absolutely did NOT vomit in her vehicle! This con artist even submitted some bogus pictures! Lyft did not contact us or even notify us about her claim. They just took it upon themselves to deduct $150 from my brother account! They didn't even investigate it! Lyft along with their driver are a bunch of crooks! Please, please be careful when using this company! Take pictures of the area you sit before and after your ride! I'm filing a claim against them and that specific driver. I have photos that were taken of me prior to the ride and photos of when I arrived home... In the same clothes... not a hair out of place. What scam artists! I just didn't understand why she would do this... then it dawned on me... I had left my purse in my vehicle. I assumed my brother tipped her when he paid for the ride. I called my brother to see if he tipped her and unfortunately he didn't and assumed I would. Which is absolutely terrible and I would never let any service provider go without a tip! But now it makes complete sense and shows her motive behind her claim. Still no excuse to rip off your customer!

This car company has the worst and most dangerous drivers.
I am a tourist from India and was in a Lyft car in LA. The driver made a wrong turn and slammed into another car. My shoulder was severely injured. This was on 9/1. I got an email from them saying that they were sorry and asked me how I was. I told them that I was in severe pain and had to visit the UCLA emergency room and Urgent care in Venice and sent them the medical bills. Some people from Lyft, their insurance company, the driver's insurance company etc were in touch with me for a few days after the accident. Since I had no insurance, I have had to pay all medical expenses myself. I have spent several thousand dollars on medical expenses on what was supposed to be a vacation. Besides this I have had an MRI taken(cost $600). I have a severely torn rotator cuff and may have to have a surgery. This is mid-Oct and I have heard nothing from them even though I have tried calling them several times.The last time I called they said it could be the other driver's fault and I should contact him and his insurance company. What a joke! It's mid Oct and they are still denying that it was their driver's fault!
I have Bliss, Uber and Lyft apps on my phone. Why is it that I only get emails from Lyft telling me to become one of their drivers and I can make a few hundred a week doing so? It's because they hire unqualified, cheap and dangerous drivers who can drive their passengers to their grave. Dont use Lyft if you value your life. Pay a little more and use one of the others. I have had a very painful and expensive lesson with Lyft. I will never use it again and would advise anyone who values their health never to do so as well.
Any company that doesn't accept responsibility for the health/lives of their customers doesn't deserve to be in business.

Driver was a no show. Had to cancel appointment that was 3 months in the making. Just hope that I make it until the next appointment.

Don't fall into their trap. I never tried Lyft before. I received a promo code to get 50 percent off of first 5 ride. I thought I give them a try since I was going out of town and needed a ride to the airport. Wasn't a bad ride other than price was 25% higher and they did not apply my 50 percent off. A week later when I came back I asked for a ride from airport to my house. A NIGHTMARE. After over an hour waiting with 2 luggage outside the airport and feeling unsafe t
the map showed 12 minutes till my car arrives and then 7 minutes and then stopped for 15 minutes. I kept sending text messages and made calls to the driver and no answer. Finally I was exhausted and asked for another ride which indicated 15 minutes but showed up after 30 minutes on another spot a few hundred yards away. I dragged my luggage and sure this was my ride. The driver had windows up and no mask contrary to the Lyft policy. I tried to stay quiet but the driver wanted to talk and kept asking questions. Again the ride was 20 percent higher than the quote and no 50 percent discount. Next day, with lots of efforts could not find any contact telephone number for Lyft. The only number listed has a voice messaging system that refers you to communicate via chat. Sure made my complaint but I found out they charged me twice for one difficult ride I took from the airport. The driver that never showed up insisted that he picked me up and took me to my destination. Therefore they charged my credit card for that and my actual ride after 1.5 hours waiting. How can I take two rides at the same time? What about my 50% off? Sorry, you are right but we believe our driver therefore we give you partial credit and we don't give you 50% off since we do not locate that promo. Then I sent them screen shot for the promo and they replied that is too late to apply now so they give me a $10 coupon for future use. Thanks. I don't need your handout and don't want to be a victim of your criminal behavior. Enough for me. Next time I take a taxi or a bus or even walk if I can but won't use Lyft. For those who say nothing like this happend to them. Good luck it is just the matter of time.

They shut my account down that had a 100 in it then tell me legally they don't have to give my money back and they never told me why they did it

Too many bad experiences even to get into. I'm sure people experience the same all over. Its expected since Lyft is a terrible company. Zero Stars

Not inspect driver directive my account befor 15 months ago
I have high rates with uber but I can't understand Lyft stuff