Lyft

Pretty good but they are like the downgraded version of uber, cars are a little bit more old and you can tell that they are still figuring it out. I would travel in pairs as it the drivers can be somewhat weird. Not bad on pricing, good if you can't get a taxi.

This company should not be in…
This company should not be in business! They don't even deserve one star! Their customer service is full of excuses on why they they operate the way they do. I know not all have had a bad experience, but ours was the worst! When you plan a pick up with lyft a couple days in advance, pay 150.00 for seating at an event, all packed and ready to be picked up, and as the app sends texts "driver on the way" excited about your first lyft experience and event you had planned weeks in advance, and then nobody shows up,,,, well thats why ours was the worst fail from a company. And like I said, the company was full of excuses of why it all happened, and even tried to put it on us, saying, "we sent you a cancellation". Ya they sure did, 50 minutes after our scheduled pick up time. If you don't have more control on how you operate and service your customers, you need not be in business! Never again!

I sent for a Lyft and had 4 different messages one on the way and the last the driver left. I'm standing outside of Forman Mills with my youngest. When I received the driver is here I'm searching and calling him then I received a message in 27 seconds the driver left. I paid almost $20 and Lyft wanna give me back $8.50. How could a business making millions have a need to steal like this. How can the government allow them to have no number for clients.i was so cold I text wrong but I meant I did screenshots the $18.99 Lyft took they only wanna give back $8.50.if they're allowed to do this we all fail ourselves so I'm going to the major station tomorrow to help others fight this. It would've helped if I was able yo speak with somebody about this but there are to many complaints on Lyft and nobody helps people screenshot all they're messages. They even have drivers that dont have their license renewed and having accidents. I personally know about this cause it was my sister thank God I was there to make her get & keep all that info. Lyft how much money is enough for you to loose. The law does not do a good job at keeping citizens safe. Hopefully a lawyer will find this message and reach out to shut them down. They love complaints here but who helps

Love using Uber, but decided to check out Lyft because you save a couple of dollars. Horrible experience! Uber is so dependable. Whatever Uber says on the app, estimated time of arrival, etc., is within a minute, always. Stood outside the Smithsonian Museum of natural history, battery dying, booked a ride with Lyft. A message popped up, saying that they booked the ride, but they are "looking for a driver to confirm. Give us one minute." Those messages kept coming and coming and coming, and after 25 minutes, I canceled the trip and booked another. The same thing! Having wasted 45 minutes waiting for a ride I switched to Uber. Should've done that sooner! I've included a photo of me standing in front of the museum, waiting for a ride

I am a long time user and I am very disappointed in Lyft! They charged an extra charge for "damage" for having some mud on your feet, which I don't think is justified on a day where it rained and the driver knows that the pick up is in a park, in addition to being late to pick us up and missing the train. The fine was almost the double than the ride fee. If they will be this exigent with the clients, please also be so with the drivers. Please be consistent. For an extra charge you lost 4 customers. Very bad experience in Toronto, Canada.

Lyft was used twice now for medical transportation to my physical therapy. I had knee surgery and am using a walker.
Neither time was I ever contacted by Lyft or the drivers as to eta, description of driver ir vehicles, etc.
The first time when I called "where's my ride", the driver told them I was a no show.
Today when I called "where's my ride", the driver told them I was picked up and was on my way to my appointment.
Are you kidding me?
Due to their lack of consideration, lying, etc. I've had to cancel and reschedule not only physical therapy appointments but follow up appointment with my doctor, which has set me back weeks.
They are not a reliable company that has no regard or consideration for customers and they do not communicate basic information.
I do NOT recommend Lyft to anybody! I would give them 0 stars if that was an option.

Lyft is a neat new ride sharing service that works like a taxi but an ordinary person drives you around. I tried it for the first time last week and it was a lot of fun and a good deal. It's a little bit cheaper than a taxi. The slightly odd part is that you're not supposed to sit in the back seat instead you sit in the front seat and talk to the driver just like it were your friend. My driver was cool so I didn't mind but I could imagine it could be weird with a bad driver. Anyhow it's a nice service and worth trying!

Warning!
If you update your payment information on your Lyft account, they will deduct $25 from your account and hold it until you use their services. Whatever is left over will be credited to your Lyft account.
Just imagine if all companies were allowed to do this. Seems to be a slippery slope to me.
The Lyft drivers are awesome, this isn't a bad company, but holding my money hostage until I use your services isn't cool at all. It's borderline criminal.

I started driving with Lyft with a feeling of optimism and now I wish I never had. First of all the pay is not very good at all after you calculate gas and wear tear and taxes. Honestly I think I'd do better at most entry level jobs. They try to lure you into different areas with higher pay percentages but when you arrive in them they either take away the increased percentage or you get a ride just outside of this area. But aside from the pathetic pay the worst thing about Lyft is the absolutely horrible support they offer for their drivers. They consistently take days to reply and even then they usually don't do anything to resolve this issue. Seriously the worst experience I've ever had with any company ever. Don't believe me? Download the app and try to contact them. Then delete the app and forget any notions you ever had of driving for them. You can thank me later

I took a $6 rise and they charged me $15 twice. I called and asked about the charges and they told me it's them just check to see if I have enough for the ride. But really? So you charge $15 twice for it? And they said I would have to wait 3-5 business days for it to refund in my account now let's say I was in a emergency and I needed that money. How are you going to tell me I have to wait a certain amount of days to get money that I already earned? They help themselves to your bank account I'm very displeased. And as for safety. They let an Lyft drive pick me up in a whole different car that was not register for Lyft and there was also another person in the car which made e feel extra uncomfortable. Lyft is just terrible I will no longer be continuing business with them. I will now use Uber although it's a bit more complicating and expensive I'll take that over someone charging my card to whatever amount they want.

I ride Lyft every Monday, Wednesday, and Thursday around 7:30 in the morning since October 2022. Yesterday i signed up for a ride and it said my price was $7.67...the price I normally pay. I had 2 drivers cancelled on me and then the price goes up to $18.99. There was no bad weather and I was late to work because of this. So now my ride money for the week was spent on that one ride to work and I was told that I do not qualify for a refund. So it's cool to penalize me for their company's and employees' mistakes? I honestly think I need to find new transportation because I don't want them to steal my money again.

The car that picked us up had a broken side mirror which resulted in the driver nearly getting into several accidents on the freeway, missing our turn into the airport, and screaming and yelling the whole time. Lyft did not issue a refund and told us we should have asked her to pull over in an unfamiliar city and let us out of the car.

My last ride with them deserves zero Stars. I booked a ride at One price and was billed another. When I booked my ride I was told the car would arrive in 11 to 15 minutes, it actually took 1 hour and 54 minutes for a car to finally arrive. Three drivers canceled all of this after I received the 3-minute warning and then again the one minute warning which says be outside your driver is pulling up. They never came. I've been trying for three whole days to reach someone at Lyft for them to correct the price and make me feel valued as a customer. None of which has happened. I have been told we will take care of this for you we will refund the ride. Initially I didn't expect to have the whole ride refunded I expected a discount and a satisfactory apology. After speaking with the last chat agent I have reached my limit. They are not worthy of me as a customer. They are the absolute worst. There ​ motto should be we are Lyft, we don't work for you, but you will definitely wait for us.

I have been using Lyft for about 5 years now in New York City and San Francisco. I cannot recall any issues with the driver, car, or the driver's driving skills. Never had any unsafe encounters either (I am female in her 30's).

If you're thinking about driving for Lyft, I would encourage you to think twice about it. They're taking so much out of the driver share it is no longer feasible to spend your time and wearing out your vehicle for the return.
Personal experience, personal feelings- I am disgusted with this organization.

I have been trying to reach Lyft and it seems impossible. My upfront rate was different than drop off. The address was even different for drop off than what I put into the form. It's simply ridiculous and poor customer service that you cannot dispute a charge or even get email support.

I am disabled and the Lyft driver left me stranded. I paid for round trip but the driver dropped me off and did not return. I contacted Lyft and they refused to take responsibility. Now I know Lyft is for idiots. I will delete the app and ride with their major competitor.

Creepy driver saying weird things led me to scramble out of the car, accidentally leaving my purse. The driver wouldn't return my purse, and Lyft couldn't be bothered to answer me after my initial inquiries.

I ended up having to rekey my house and my car, replace my driver's license and credit cards, and my prescription medication. One top of this, Lyft sent a notification stating they were going to charge me $20 dollars even though the driver had not returned my property. The charge didn't go through, since I had to cancel my cards due to the situation.

The driver finally mailed my items back after two weeks, but not until all the above had to be done.

Yes, I made a report to the police, but was told they could do nothing.

HORRIBLE COMPANY. Will never use again.

The driver picked up somebody else at the site where I was waiting for, they drove the person to fairfax and they charged me for his ride. I sent them a complain and requested a refund. They only refunded me $7. They don't have a phone number to call, no option to speak with anybody.

I don't know what is going on with this company but it seems the drivers are getting worst. Stealing bags left in the vehicle. I left my cell phone in a vehicle and the passenger pick up the phone. The driver literally was only 5 min away from my home and stated if I wanted her to bring it back I would have to tip her $20.00 how unprofessional and really a mess. Of course I gave her a bad rating and sent a comment to lyft. I would have tip her anyway but to blackmail someone over property they left in your car is really low, she needs to be let go period. It is bad customer service.

I have been using Lyft and have a five star rating as a passenger and I go beyond and above giving great tips. But the problem is that Lyft drivers are not held responsible for dropping bookings. They can just drop you if they don't feel like picking you up. You can be stranded like I am right now trying to get to the airport. I was supposed to be picked up an hour ago. One driver mentioned to me that the way the company pays them is the reason why they choose to not book or drop bookings. I understand the frustration with the company you work for, but if drivers are not reliable, customers will drop the company and nobody benefits.

I was charged for a ride i did not take. Your driver called to inform me he had to go into NYC first, and if i still wanted a ride he would pick me up in an hour or so. I told him no worries, cancel the ride & i will request another car. He thanked me and then charged me $17.50. Very poor business practice

My mother in law used to be a loyal customer until today after speaking to Lyft customer service. I was trying to dispute a $5 cancellation fee for a ride that the driver has cancelled without even showing up and trying contacting my mother in law. Lyft claimed that he did show up and it was my mother in law who didn't which is not true at all. Lyft refused to refund the fee. My mother in law had to take a bus instead. My mother in law have been always picked up at that location by other drivers, so some drivers have no problems with finding her. I am not gonna argue anymore of who is right or who is wrong, I am just trying to find an excuse for my mother in law to keep using Lyft service and not paying fees for Lyft non-patient and perhaps dishonest employees actions. We as customers have to be united as businesses become unruly and fighting for their customers anymore and without a proper major feedback many will keep going through the same experience over an over.