Lyft

I tried to go to the Smithsonian in DC and the driver took me into the middle of a neighborhood and dropped me off, saying that the Smithsonian was behind a house.

There was no Smithsonian behind the house or anywhere near that neighborhood. I was 5 miles away and on limited time. I asked Lyft for a refund and they said that they did an "internal investigation" and decided that I didn't deserve a refund. I'm furious. They never tried to call me during their investigation to get my side of the story. I feel ripped off.

I have been charged 80 dollars by them for having left junk in the car after a ride, where the driver apparently claims it was me and that I somehow damaged his car. Sent me a picture of an empty ice coffee container. My ride had been at 6am, way too early to even get an ice coffee anywhere!
I never left anything, didn't eat or drink, and certainly didnt damage anything. And after having said this many times they sided with driver and charged me anyway.
Unbelievable.

Lyft overcharged me for my ride. The initial cost of the trip ship should be what the customer pay for the initial cost that we see and agree to should be what we pay for not unless we add a stop or make a stop that's different. I will never ride with them again Uber doesn't have hidden fees what I agree to upon booking a ride is what I pay if you send a different type of upgrade vehicle that's not the customer's responsibility if your driver make a wrong turn and cause the trip to be longer that is not your customer's responsibility to pay 2 divers cancelled on me back to back my original cost was $23 and I was charged over $28 with no explanation

I ordered a ride for an appointment, for which I absolutely needed to arrive punctually. I was matched with a driver, and he cancelled at the last minute. It was too late for me to make other arrangements, so I had to miss the appointment. Of course, I was furious. To make matters worse, there was no way to report the issue on the app. The app has limited specific issues, about which one can complain. On top of that, there is no way to speak to a person, or report a problem that is not on their limited list. My lord, I absolutely hate that backward organization known as Lyft.

As a Lyft driver, I was given a 25 ride for 320.00 promo. However, Lyft clearly knew that in the Memphis matket there weren't that many people who used the service. I drove 19 hours on one week and could only get 24 rides. In the promo, Lyft stated that what I could not get on my own, Lyft would make up the difference for it. At the end of the day, Lyft didn't keep their word. I had over 90% acceptance of rides; however for one cancellation, Lyft reduced it to 82%. And each time I accepted a ride, they only added +1%. If u know math, theirs is way off. Lyft throws those promotions out there knowing the market is dry and knowing they have no intention of backing their word.

If i could give this app zero stars i would dont call yourself trying to get a ride because you wont get one and if there is a problem you wont be able to speak to a human at all to get anything resolved so if you dont want to lose your money i suggest you dont even waste your time your better off using uber or anything else even walking would be better

Currently still waiting to be connected with a driver after 1 hour. If you try to get any connected with anyone before finding a driver it's absolutely impossible. I understand the struggle of finding drivers but the app lies telling you it will take sum amount of time for the driver to come and continuously makes the time go longer and longer. I wouldn't plan ahead if I knew it would take this long.

I use Lyft often and recently have had numerous drivers cancel rides when they realize that I'm heading somewhere far such as the airport. Riders get charged a fee for canceling rides due to the inconvenience to the driver. I have had numerous rides recently cancelled which inconvenienced me and left me with significantly longer waits. I think drivers should be penalized and riders should receive ride credits when drivers cancel on them.

We thought to schedule a ride to the airport would save us time in the early morning to go and catch our flight, they allowed us to schedule and confirmed 15 min window to wait outside, unfortunately while we are in the street waiting, the driver canceled the ride and we had to drive our car to the airport and end up paying almost $300 parking fee at the airport parking since Lyft did not help us at all - if scheduling a ride option does not guarantee the ride, why do you have it in the first place?
Will never use Lyft or even Uber again - it was so stressful...

They lure you in with fast estimate wait times which turn out to be false. As soon as you place the order the wait time increases. I had an emergency at home so I couldn't wait the real wait time. I IMMEDIATELY called the driver to cancel it. I actually spoke with him. I then received at cancellation fee. I tried to fight it because it was legitimately unfair. They said their records show that the driver showed up and I wasn't there. I wanted to scream. I continued to plead my case, but they do not care. They have zero customer service. This will be their downfall & the reason they will never beat Uber. Really disgusting customer service. It was insulting.