Lyft

The driver went to the wrong location & started the trip, when I figured out how to call from the app, he would not come to the correct address. My device clearly indicated he was 2 blocks away. I canceled the ride I got charged more than the ride would have cost to complete. Uber showed up within 2 minutes and as usual we were in route immediately. I will not stray away from Uber again no matter how many "free" ride" codes Lyft drivers peddle. Oh and my $50 free ride credit didn't apply to driver error.

They charged me a damage fee without even ask my side of the story. A driver reported a re existing damage in his car and I was charged $100. I was never asked about the damage and was just sent a email saying they we were charging my card on file. Once I tried to dispute the charge, the customer service department was vague about the situation and eventually started ignoring my emails. Terrible company. Please use Uber and save yourself the headache.

I applied in Lyft just for little bit change in my driving career. Its been 20 years I am driving taxi with local cab company's in Denver metro area. After 2 days I got an email something went wrong with my back ground and I am not able to work in Lyft as a driver. I was wondering why and called them and talked to a person finally because its is hard to get hold of any person if you have any questions, which is bad service I would say and I told them I am a driver and have a Airport badge to work at Airport but who cares no proper answer, Still waiting for their answer. Then I applied in Uber X my background was fine, I was wondering what's wrong with these people. I wasted my time I would suggest you please don't waste you time lyft. It's is very cheap company have No customer service at all, No business experience and un professional people are running this company. I would rate Lyft 0 as of my experience.

Honestly, this is the WORST company I ever dealt with, they lost a customer. DO NOT USE LYFT. I had called a Uber & canceled it within 30 seconds due to realizing I had put the wrong location and they never refunded my money back. Mind you, you can't call them because there is no number. So good luck having to jump through hoops when something like this occurs. In the picture it says last ride as if I had a ride, bye with all that give me my money. $15 yeah, it's mine

After working for lyft for seven months and carrying a 4.8 rating, I was suddenly deleted for allegedly charging or attempting to charge a passenger on top of their fare. Though I drive for Lyft, I'm also an author and retired businessman that still needs additional income. When I tried to dispute the claim they wouldn't respond to my emails for over three weeks. They promised to me back into their system and did. Before I had the chance to get back on the road they took my privileges again. I sent the email showing my reinstatement, but they told me nonetheless I was permanently removed from their platform. I would never attempt to do something like that to a passenger, but all the passenger has to do to get out of paying is launch a complaint against the driver. I have never in my life been defamed but Lyft allowed it to happen. I would warn anybody don't ever buy a car thinking you can make money driving for this company. Now I have to join the Uber drivers if I want to eat.

While in Cincinnati this past weekend, I thought I'd give them a try. HUGE mistake. They have had a $25 hold on my card and will not release it. Yesterday, the money was in my account and available and today, it's on hold again. I have no idea the hold showed up again. I couldn't even check to see if a car was available until I had entered my card number, there was nobody available. I never even requested a car, because nobody was available yet they are holding my $25. I'm getting responses from them via email but it's so frustrating that they do not have a customer service phone number. Perhaps those lines would be tied up with people like me, wanting my $25 back. I will NEVER use this company, ever.

Be aware to be sometimes falsely accused of allegations that can cause your account to be on hold for a whole week mean you're missing out on money not able to drive. And they do not compensate you. The only thing they do is say sorry. They have the worst worst worst customer service ever specially when it comes to communication they definitely need to learn some pointers and tips from Chick-fil-A. Their email is the worst and they do not call. Uber does a much better job with response.