Lyft

Drove for Lyft for 1 yr have a 5 star rating got 1 ticket on my own time going to a football game and got deactivated never denied a ride to anyone you can never get ahold of anyone there not to mention they take almost have of what the costomer pays thinking the driver is getting it

I've I've been going back-and-forth with lyft. For about a month, I've message them on Messenger. I've emailed customer support. I've even used that phone number that we all know Is no help cause it just tells you to either go on your app or email customer support. I was logged out of my account on my app. And I tried to log back in but it's asking for my Driver's license number. Which I don't have a Driver's license. That is why I'm taking lyfts so I tried putting in my state ID. It wouldn't take it. I contacted them on Messenger and through email. And it's basically gave me the run around. They tell me that I need to give them a screenshot of my tabs in my app. Which again? I tell them I can't open since it logged me out. And it won't let me in unless I have a Driver's license number. Which I don't understand since I'm not driving for a lyft, I'm just a rider. It's been about a month and a 1/2 or a month. And I just gave up and now I'm using Uber.

I went on their APP tonight to see how long it would take to get a ride from Summerlin to Mandalay Bay and they had a price of $14.90 and up. Got ready to get a ride and 45 min later and the price had tripled. Wtf, had Uber give me ride for $22
00... Suck it, Lyft!

On the most recent ride, I selected a standard ride and chose to wait. The initial cost estimate was shown as below $60. After the car arrived, the price jumped to over $100 without notifying me on the app or any explanations. I saw that only when I scroll the app quite down to the end. I've been taking the same route multiple times at different times of the day, including peak hours, during the past few months. This particular ride was taken during the mid-day on Friday, which was not at peak hours at all. In the end, this ride was 40% or more higher than any of my previous rides.

Lyft does not provide a customer service phone number, so I filled a form on their website to dispute the charge. They replied the email very very slow, usually took a few days to send a reply, and they always repeated the same line: "I reviewed your ride and can confirm that you were not overcharged. " After I sent my last email with the copies of all my past ride on the same route and asked for their explanation why 40% higher is not overcharged 7 days ago, they never replied to me anymore.

So I learned that lyft can charge you any amount of money with a lousy excuse that "you were not overcharged", and they do not provide a way for you to talk to them. So as a customer, we are doomed.

It's a really awful experience, and I will never ride Lyft again. And I will share this with all my friends and my social network.

Through out the entire hiring process at a company a person should at least expect that the onboarding process and hireing process would include at least one human interaction. With this company the only way to have a human interaction with someone is to have a medical or legal emergency, clearly as an attempt to cover themself in case of liability. Their live chat service is either automated completly through some Ai chat service or they really don't give any power to the "agents" because all they can do is redirect you to the home page or tell you the issue is on your end, no matter how many things you try on your end. Then if you do somehow navigate yourself through everything and get hired you work by yourself and never have any support from lyft except to request payment from you or block you getting paid. The above description of a company should not be trying to become the forefront of any industry.

After I let Lyft give my friend a ride in SF I've been charged 89 cents per month first for about a year. Then 59 cents and various amts below a dollar. Finally after no reply from Lyft I went to my bank to get another debit card Today I'm trying to hv Lyft bring my daughter to my house four blocks away Five times they have asked me if I'm sure because it's very FAR away. And meanwhile. The fare is increasing by two dollars every two min. Finally I gave up and canceled the ride!

I gave my disabled daughter money to use Lyft to take her to a doctor's appt. He said he never got a call to pick anyone up then lied and said he was on his way then said he was taking someone to Tampa and wouldn't be able to pick her up. We guess he made more money on that pick up. If that's not bad enough he had the nerve to charge her credit card as though he came. I had her call the bank IMMEDIATELY to reverse the charge. We will never use Lyft again. Uber is 100% better. Rider beware!

I needed a ride to the airport ordered in advance scheduled for pick up 4 hours before my flight I got got notifications someone was on their way 10 minutes away a different driver said they were on their way and a third and last one was a minute away then 15 minutes later said my ride was canceled and they still charged me I had to call a cab and made my flight with the grace of God

LYFT CUSTOMER SERVICE SYSTEMS ARE TERRIBLE, they do not even deserve 1 star. A driver refused to wait a couple of minutes, which left us stranded in the cold and the wind, after dark. Lyft charged me and will not refund the charge. Their customer service options are totally deficient! I now have an unusable credit when I need a refund. They take your money inappropriately and then refuse to give it back = provide a refund. DO NOT USE LYFT, THEY RUN A TERRIBLE OPERATION and HAVE TOTALLY INCOMPETENT COMPUTERIZED SUPPORT. They provide no redress for terrible driver behavior.

Lyft drivers changed my address to go nextdoor from where i was, then canceled it, and when i had to redo it it was 2xs the amount they charged me $42 total to go 1.5 miles away, literally 2min drive. Then took me to wrong place and charged me for the mistake. Bottom line its impossible to het in touch with anyone and they dont bother even reviewing charges. No phone number email takes forever amd they never help! LYFT is cheaper than Uber but i would rather pay a few $$ more then not be able to have chsrges corrected if wrong... uber def easier to deal with if mistakes happen... WILL NEVER USE LYFT AGAIN!

I will NEVER use Lyft again! I took a very expensive ride for $35 on 3/4. They proceeded to charge me again for rides that I NEVER took on 3/6 and 3/8! You would think it would be simple to have nonexistent rides refunded. Not with Lyft! When I emailed them, they asked for "proof" even though I had already sent them my banking statement showing the bogus charges! So, I gave more detailed proof as requested. I get a reply from someone named, Seb. Seb said, "I see this needs to be escalated and researched with another department. We will be in touch at a later date". WHAT?! What kind of a response is that? So fine, whatever, I waited. Then today they charged me AGAIN! I contact them again and tell them that my $35 ride has now cost me $140 and they are still charging! I get this reply, "We see that issue is currently being investigated. You will be notified when we have resolved the issue. Take care!" Completely unacceptable on every level! I tried to remove all of my payments from the Lyft app so they can't continue to charge bogus, nonexistent rides. I can't delete any of my payments. You used to be able to but not anymore. So they can keep tacking on charges and "investigating" but that is costing me money that I don't have to spare! I am livid! And, I am not letting this go until every last penny is refunded!

Went to get in the car and the seat was all the way back and when I got in behind the driver had no space for my knees never tried to move up when I got in my knees got smashed hard when I closed the door he just complained about smoking before we even got in the car and was rushing for us to get our stuff out the back of the car when we was done

On June 16th, 2023, I requested a Lyft from home to the Medical Clinic. Unfortunately, on the return trip, I accidentally left my phone in the Lyft driver's vehicle. I contacted Lyft support for help, but they didn't do anything about items left behind. I was hoping that the Lyft driver, Caleb, would return the phone, but he didn't. Please be aware of this Lyft driver, Caleb, he is a thief and drives a four-door blue vehicle who services Orange County, CA.

I travel a lot for work and in the past, I used Uber frequently but stopped using them because they failed to pick me up twice (going to the airport). So I started using Lyft, I really liked their app and their promptness in picking me up but out of the 30 times I have used them, in the last few months I have been severely overcharged. My history shows around $52 - $58 (including tip) for the exact same ride from the airport to my house because I always pick out my "Usual Ride" (which is always the cheapest on the list) but once in August, when I automatically tipped the driver 20%, the total came up $110.54 (a 230% hike from my "Usual Ride" quote)! Then last week, same ride, same airport, I pick out my "Usual Ride", comes up with economy car $48, I get home, go to tip the driver and bam, I got charged 107.93 (225% more than quoted). If you are headstrong enough to track down the complaint line for Lyft be prepared to come equipped with an Astronomer, Geologist, and several current events analysts because 'due to the position of the sun and moon on that night, with the known gps coordinates and day of the week... unfortunately, we decided that what we did to you is justified!' Good luck!
It is now cheaper to drive my vehicle to the park n ride and pay that price. So if you continue to use these services, take a screen shot of the car of your choice and hire an attorney because when they want to screw you, they come up with some bad BS to do it! (driver's are awesome though).
Bye Lyft!

I purchased a $50 digital gift card for my son. He never received it. After a week of no response from multiple emails to the company, I accepted the reality that I had been robbed by Lyft.

Sorry, but if your truly trying to make money this
Isn't the company for you. I literally spent 9 hours driving my own car today. I picked up a total of 17 people and I was only given $154.62. I had to fill up my car two times so take home money was $100 instead of $154.62. ALSO WHEN YOU GET CLIENTS YOUR NOT ABLE TO SEE WHERE YOU ARE GOING OR POSSIBLY HOW MUCH YOUR MAKING. You have to take whatever they give you. AND OF ALL THE 17 PPL I PICKED UP TODAY ONLY 5 OF THEM GAVE A TIP.
I guess ppl think my gas and wear and tear on my car is free? The only people who make money is Lyft, not the drivers.

I have been with Lyft for over 4 years. I have a Rating of a 5-star customer. I run a business in Florida, and I am highly upset that my last ride I did not tip because of several reasons. The driver before him got lost and never answered my messages on where he was at several times and then drove off but still charged me anyways. When I wrote a bad review on both of these drivers. One of them made false accusations and now they deactivated my account. Be AWARE OF THIS SHADDY COMPANY.

Do not use the driver Blue (Asian man) from Anaheim Ca. He pick up my granddaughter in early morning to take her Honor Class at 6 am. For a 20.00 dollar ride She recieved a text at school telling her they were charging her 80.00 for a water spill my granddaughter never had any type of liquid on her it came from a person name Kaye Lyft support staff In the text showed a seat with a long amount of water spilled Then she says The driver also provided Anecdotal Evidence. Meaning of ANECDOTAL means not necessarily True or Reliable This still on going

If you schedule a ride and need to cancel it, I would love to know how it was done. If you google the directions on the "how to" it doesn't work when you can't find it. The night before my scheduled ride I tried to cancel it. I couldn't find it in the app. I did not get a text or email confirmation. I thought something went wrong and I didn't schedule it as I thought. It wasn't until I got a notification that my driver was on the way that I realized it was indeed scheduled. I was charged the $10 cancellation fee and they have done a good job at making it impossible to dispute it.

My wife was scammed- The driver turned off the metter charged her 5. The after starting ride demanded an overproced fared (time 2) or would throw her out in NY. When she complained during and after ride they did nothing that we know of to scam driver and wouldnt refund her money, except the 5$$

I have been driving for Lyft for a month. The last passenger I had today puck in the car and it smelled awful. Instinctively I started cleaning the car (removing the trace and try to dry it a bit) then I contacted the support line in 15 minutes of the time of the incident. They insisted to get 2 photos of the damage that I have already cleaned. And because I couldn't provide the 2 photos I had to clean the car from my pocket, I requested to contact the client, wouldn't that be more reliable than 2 photos? And if the photos are very important why don't they put a tutorial for the new people about the procedures? They aren't advocates of the drivers.
Lyft: it is the drivers that make you survive! No drivers no service no clients! If that was a prestigious entity they would have found a solution and it is pretty easy to find a solution. You get a net profit 3 times what you pay me! John Y.

The worst service I have ever used. I have only used this service when uber has surged, and I regret ever trying it. 85% of the time I try to call for a ride the driver calls me and tells me to cancel it because he/she doesn't want to do it. I've had driver who have been very rude to me, drivers who do not speak one word of English, and drivers who amaze me that even have a drivers license. I have used over 15 times hoping that I have been getting fulkes but it comtinues to prove me wrong. Will never use again, deleting the app.

At terrania resort. Requested uber but no uber in area so I decided to try lyft. I requested a car and it came in 4 minutes and I exained to driver I am on the other side of the hotel, so it will take 3-4 minutes for me to get to entrance. She said "no problem!" I get to her and she says - sorry I now have another passenger! Now I have to wait 15 minutes for another driver! I travel a lot and have never had a problem with uber! Really disappointed and angry.