Lyft

Had to cancel 3 different lyft rides from very recognizable addresses because we were pinged like 4 miles away from where we were. Called the drivers rach time right away to let them know that wasnt the correct location and give them the address to where we actually were and they didn't care. 20 dollars in cancelled rides and 6 miles later finally got a driver who could take us home. Would recommend ANY other kind of public transportation over lyft in the future

I have never in my life used lyft(or uber) but was just charged for 3 separate rides. There is no way to find out anything from lyft. No phone access and online is a hopeless venture. Whoever is using my credit card to ride lyft can probably go across country and there is nothing I can do through lyft to stop it. Terrible controls from them. And lousy security since they allowed someone to use a stolen card without confirmations of validity.

Be careful when taking Lyft in Canada. Last week was charged for a ride where the drive made me wait for 35 minutes no pickup atill charged. Lyft are crooks they refused to look up my concerns s or address them. Take a taxi they are dishonest. Pic of driver in the bottom. Do not accept a ride from him.

I've been using Lyft for a good 2 years now. Going to and from the airport, events and other places I want to go but don't want to hassle with finding parking or walking through acres of parking lot after I've arrived. Love the convenience of being picked up and dropped of right at the front door and I've had such nice experiences with meeting the most kind and positive Lyft drivers. I've been around for a long time and am glad there is a service like this now. Sometimes I am afraid to go here or there because I'm concerned I'll get lost but with Lyft I no longer worry and just go! One more thing... ** If you want to sign up with coupon code JODI******* you can get up to $20 off your first ride. **

If you are visiting Miami beach area, please be careful of Lyft con drivers. They will scam you and extort extra $ from you by lying and reporting against you to Lyft management and to their help/support team.
On 12/18/21, I had 4 mins ride in a Lyft car. I was all dressed up to go to a wedding event. The car was clean from inside. Lyft driver charged me $80 for damages and submitted some fake pictures of his car damages.
I am a senior citizen, went to Miami beach for the 1st time to attend a wedding, didn't eat or drink anything in the car. How can I damage the car in a 4 min ride.
Lyft management and support team are not taking any action. They just blindly going by the fake pictures submitted by the Lyft driver.
No wonder, Lyft app doesn't give cash method payment option and forces to link debit/credit card, so that, Lyft can have a control over these unscrupulous charges. Imagine $80 for 4 min ride.
Will never take Lyft again, shame on you.

Waited close to five minutes for a ride the app said was six minutes away, but then the app changed drivers to one that was nine minutes away. I am an older person with a visual impairment, and I live in South Texas. Did I mention it's boiling outside? This has happened before. Please place people above profits, Lyft, especially those with disabilities.

On a trip to the airport my driver missed the exit. Then spent 10 minutes circling through a really bad part of town ignoring the GPS. Then as he got ready to turn onto the freeway changed his mind and did an illegal u-turn in front of other cars and almost got us in a wreck. I finally had to tell him how to get to the airport. He then proceeded to speed all the way there. The bill went from an estimated $18 to $29. When I questioned Lyft responses that the route was the most efficient. What a joke you could see the circles we drove in on route. I then requested a second review and they completely ignored me.

The fact they refuse to fix this speaks volumes about what they think about their customers.

I warn people to be careful using Lyft they accuse people of things that never happened then when you speak to customer service they don't care one bit what you say they hire any drivers can't believe they look in to who they are hiring. Avoid problems don't use this service! When I said I will sue your company they said go right ahead there customer service are low life's like there drivers... Avoid problems don't use them this incident happened on my trip to Miami

I used Lyft a few days ago, they charged for the same ride twice under the name of "2 rides". In other words, they charged again for the two rides I had already paid for a few days later. They ignore my dispute. And currently there is no way to get hold of Lyft in any way shape or form. Lyft double charged for my rides three times now, once every month. Do not have anything to do with this company.

I used them fairly regularly to go to a bar near me that is no more than a mile and a half away. Generally, the charge for this particular ride would range anywhere from $8-$12 per ride so imagine my shock one day to find out one ride had cost me $36! 36 f---ng dollars! They give no reason for this and insist that this is a proper charge. Well, f---k you Lyft. You lost a regular customer and hopefully by this review you will lose a lot more. I now use Uber I where the charges range from $8 to $9 per ride. They also don't have this crap in which they keep you waiting for up to 15 minutes because they keep switching drivers on you. I once paid for the premium service expecting them to arrive within 5 minutes and instead, I was kept waiting for close to a half hour but they didn't reduce my charge! Go to Uber where the charges vary only only dependent on what kind of car you want. I've never been kept waiting more than 9 minutes and their waiting time estimation is always on the dot!

I had to switch to lift since Uber often cancelled my trips at the last minute when it's high demand. Lyft charged half the price of Uber. The drivers were all very friendly and I felt safe. Awesome service from Lyft with safety in mind

While I have had some good drivers with Lyft, I am very disturbed that Lyft literally follows CDC. As an immunocompromised rider, I of course wear a mask and lower my window int he back seat. Now Lyft says drivers do not need to wear masks or ventilate. Simply carrying a mask for someone who is immunocompromised and requests the driver to please wear it and provide some ventilation, provides the rider with some safety. People are still getting sick and dying. Giving a rider a choice to feel safe seems very basic.

One of Lyft's drivers reversed into my brand new car, ask me not to call the police and apologized profusely. When I made a Lyft claim I had not heard back from any one in almost 8 months when I finally started the hunt to talk to someone about they gave me the run around for another 2 months until I finally received an mail from a supervisor. It took me 4 times following up with the supervisor to actually get a response to where he says their driver said I rear ended her and it was her word against my word unless I had proof (photos, police report, and a witness.) I provided all three of those things to this "safety agent" and then when I followed up he blocked my emails and I kept getting "your message is not able to be delivered to..." This is just not right! I am definitely not recommending tis company to anyone and I will not use Lyft at all in the future. They are just shady. Now I have to come out of pocket $800 to fix my car.

How could anyone trust a ride service that cannot do anything right?
Spent too much time trying to become a customer. They are hopeless and not at all responsive or helpful.
They kept telling me the problems were mine.
No, my good credit cards, American Express, 52 years of perfect credit, and my national CitiBank Costco card were not the problem.
It was Lyft's website and a totally useless customer service. Their "help" answers were not on point or at all helpful.
Cannot believe I spent so much time with a customer service that provides absolutely no solutions.

In March of last year I got dragged down the street by a lyft driver who didn't want to allow me to get food when I paid for 2 stops and he tried to take off with my backpack. I was able to get compensation however they didn't fire the man who attacked me instead they allowed him to write a series of false statements against me and deactivated my account on his behalf lyft as a company is trifling and should go out of business

I take the same ride almost everyday! Usually $7 - $12. Ride! March 27,2022 3:30 pm
I get my ride home. Morning ride $7.08 miles they charged me $74.75 first said I requested a stop! Bs! I never done that. The stop they had me down for is a vacant lot! 2.01 miles out of my way home. I got a straight ride to my home. 2.09 miles let's say
Still $74.75! Unrealistic
Then they put in log, both rides I took! Charged me already for ride there $7.
They won't refund my money!
Bad business!

Booked a Lyft ride and had it confirmed and billed for next morning pick up. It turned out to be no show, no call, no notice from lyft.
Lyft books appointment even though it has bo drivers!

Uber on the other hand was honest said it had no drivers in the area
End result we missed our flight due to Boston due to Lyfts lying deceitful practice for a very important medical emergency back at home

TERRIBLE DONT USE LYFT I had an awful experience on holiday is New York City, coming from another country to a huge city and the driver dumps me at the wrong place, and drives off. Then when I call to say please take me to where I asked for he yells at me and in short says no.
THEN on contacting customer service which isn't easy by the way. The person tells me the driver was right. And the drop off was within a mile. It wasn't. Not. Even. Close try other side of manhattan.
I showed proof using google maps to then be told that I could've put a different address in google and am lying.
So I was lost, late for my tour, anxious in a strange city, charged $25 to go to the wrong place. Then had to pay double to get back to where I was supposed to go.
Refund? Oh no. Because I'm a liar.
So much for caring about our safety!

DON'T USE LYFT especially if you're in unfamiliar places!

I use Lyft regularly. I have over 800 rides and a five star rating. I always schedule my Lyft rides in advance to ensure I am picked up timely and arrive timely to work, meetings etc. The past week Lyft has been scheduling drivers who either cancel last minute or are so far away they end up cancelling due to the distance. Today a 7:20 scheduled ride arrive at 8. Totally unacceptable. I was 40 minutes late for work and had to reschedule a meeting. I reached out to Lyft and they basically told me too bad, but thank you for your business and stay safe. I asked for a credit and they refused. What is the purpose of scheduling in advance and then receive horrible customer service? If I was late for my Lyft driver I would be charged a fee. I guess my time doesn't count. I use Lyft three times a week I would expect better than that.

I'm tired of these drivers taking my ride. Driving 15 min to get to me. Then 5 min away they cancel. That's so rude. And they should be docked or something for it. It happened to me 2 times the other night. Come on people...

I received a gift card as a gift.When removing the strip part of the code was also removed. I spent over thirty minutes with the app robot or person. I sent them the pictures of my card that they requested over many times.No help whatsoever,They ripped me off of fifty dollars!

I ordered a lyft and was given a 60 second timer to get in. My ride should have taken 30 minutes 45 in traffic. It took an hour and a half!? Not only was I late I was out nearly $25 bucks! The driver intentionally drove slow and did not know where or how to get to where she was going. Septa bus would have cost $3.50 and taken me 40 minutes. Don't see myself using thier services again. Thanks, no thanks.

I had Reginald as a driver and he was texting the whole time while driving. I asked him to stop and he went super racist on me. I just wanted my ride to be safe and he is not that. Horrible experience. I will not be using Lyft any more. That experience was one of the worst in my life. Reginald is a horrible human. The things he said to me were absolutely horrible. Worst driver ever. Somehow I was blocked by Lyft like I did something wrong. I have a few videos of him texting and driving.