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Lyft has a rating of 1.2 stars from 901 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lyft most frequently mention customer service, credit card, and phone number problems. Lyft ranks 38th among Car Sharing sites.
So if you're 2 minutes late coming out they can charge you for it. If they are 2+ minutes late picking you up the price sure does not go down. As you're standing in the cold watching them turn around several times etc.
I booked Lyft to pick up a friend first, then me, and finally take us to downtown L.A. At the scheduled arrival time, I received a call from the driver, who informed me he was at my friend's address. However, he gave me a different address that was about 2 miles away. He claimed we were no-shows and said he was leaving. Shortly after, I received a text saying I would be charged $10 for the no-show. The issue is that the app had confirmed the correct pickup and drop-off locations in the proper order, which I documented with a screenshot. It seems the driver may have used this situation to avoid the trip and still collect a $10 fee for a bogus cancellation. Contacting customer service was nearly impossible, and navigating the app to file a complaint was frustrating and time-consuming. After about 15 minutes, I was finally informed that I would be reimbursed the $10. At the very least Lyft should verify ride cancellations with customers before applying charges. Due to the delay, we missed our seats at the concert and had to stand for the entire event. The experience was extremely disappointing.
The worse customer service ever. I'm a driver. Lyft Customer service is not fair and helpful at all. Uber do wayyyy better.
Prefer Lyft to Uber. The prices are usually near the same. I like that I can tip the drivers for Lyft on the card. I've had some fun Lyft rides.
I purchased lift cash $50 and not able to to order a ride. No customer service assistant is able to help
The worse customer service. They do not seem to understand the issues and they just tell you that the problem is resolved to brush you off.
I wanted to cancel a scheduled ride. I found it extremely difficult to use the app. No obvious cancel button.
Ride scheduled the day before for am medical appointment. Didn't show, support said, "unforseen technical problems." 1st & last Lyft order.
Tip for consumers:
Don't call Lyft if you actually expect a ride.
Products used:
Taxi cab
Scheduled pick up. No driver. Almost missed plane. Never never never use Lyft again. No way to contact.
Tip for consumers:
Will never ever use Lyft again.
Products used:
Lyft ride to airport.
The pay is the worst has to be the worst gig company out there the pay is so
Bad it's not even worth it
Ordered a lyft had pick up time then my ride got deleted and they never showed app stinks help not working no phone number to call terrible
Don't leave your phone in a lyft car After getting jacked around for more than 24 hours the driver tried to extort money. His cell # is *******352.
Stay away from bait and switch scams. That' s all it is.
When you try to contact customer service not a chance.
Hello everyone, I tried to be a driver for Lyft and they denied me because my past, im taking about 11 years ago..
I have had an 80% success rate but it is very aggravating when the Lyft driver leaves you for no fault of your own
Lyft is a joke. Horrible service - avoid at all cost. I waited several hours, two weekends apart and no drivers available!
Chose the wait and save, waited an hour, only to have my reservation disappear without any explanation. Completely unprofessional.
We had a dangerous driver. He told me to get the f out.
They then suspended my daughters account. Unfair.
I wish I could give negative stars. Yesterday, Nov 2nd I called a Lyft to pick me up at the airport. Bob arrived at 9:57am. He did not get out of the car to assist with the luggage, but instead popped the trunk so I could put my luggage in the trunk myself. He dropped me off at 10:20am CST at ******* Hillcrest and did not pop the trunk for me to get the luggage. In fact, he drove off! I attempted to stop him. I immediately went on the website and called the ghost number provided. I called him 3 times and sent him 3 messages (the maximum communication attempts allowed). No reply! I contacted Lyft for support and continue to receive the same templated "lost item" messages. This is not a jacket left in a back seat. This is an entire suitcase with over $3k of contents. Lyft repeatedly refused to provide me with any assistance. I contact the Dallas police department to report the theft. There is currently an open felony theft case and STILL Lyft will not as much as attempt to reach the driver. I cannot for the life of me understand the refusal to assist in even the smallest way.
A letter to Lyft
Good morning,
As a concerned Mother of a minor child, I believe strongly your system needs to be addressed.
My 17 year old son was able to create an account reflecting he was over the age of 18. Are your passengers not required to show proof of their identification upon pick up?
My second concern involves the actual pick up from my home. Two people stood in the yard flailing their arms and shouting for the driver to stop. The passenger side door of the vehicle was opened at the time. I find it hard to believe he could not hear or see us. It is a no outlet street with a speed limit of 25mph. He pulled away in rapid fashion and was down the street like a shot. I find it hard to believe he was going 25mph on our street or the connecting residential road. Perhaps he was afraid of what the situation may become. However, he made an already difficult situation harder to resolve.
My final concern with your service proves most disconcerting. When I contacted your business for help needing the dropoff location, I was told this could not be disclosed. Given I am the parent of a minor who was leaving without permission and unbeknownst to his family, you need a system in place to aid the parent or legal guardian rather than abetting a minor child who happens to have a debit card and a job.
While our personal situation was reconciled, it was through no help of your organization. The legal ramifications of the 'what-ifs' for your company given your current system could prove costly for you and harmful for the minor. Regardless of whether the child was being placed or placing themselves in a dangerous situation, Lyft needs to revisit the systems in place in order to posture yourself as an advocate rather than adversary to this type of scenario.
Sincerely,
Xxxxx
I'm katja kook and i'm beyond upset Hello good morning I'm doing great hope your doing well but that driver was very unprofessional she only called one time she didn't even try to look for and it was next door also the 2 ride I ordered she made it like I was in her car and never was Lyft driver eddie drop me off and he found the place with no problem he was very helpful and gave him a nice review he also made feel better by day contact you guys to discuss the issue because he agreed with me I never had a problem with Lyft I love lift lift is a good company and for this bad experience to happen to me makes me very upset that my card was charged twice due to a driver that didn't even try did even call me to find my location and on the second order she didn't even drop me off she didn't even pull up she never showed up but she put down that she dropped me off and she never did that was very ridiculous for her to do and if you can find it why would you except the ride again if you couldn't find me and how do you drop somebody off in 2 min it really does not make sense
Never had to wait sooooo long...map is wrong 1 and the time they give me is wrong. You make $400 a month off of me you should fix it.
Products used:
I wish there was a refund policy
My driver canceled 3 minutes away from my house just to try to get more money. $#*! you lyft I will never use you again
$#*! Lyft...ths $#*! is a scam. I drove for a few years and the charge riders a arm and leg but still pay drivers crappy
I've never used lift before and decided to use it because my sister uses it and has no problems. I got the app and had a free ride up to $5 so I said I'll just go ahead and use it. I was in a restaurant requested a ride and waited patiently. The estimated time arrival was 13 minutes, so I sat and continued to finish my drink. Well about 7 minutes later I closed my tab thinking the driver would be there soon. WRONG I opened the app again to see how far away the driver was and it still said 13 minutes. So I continued to wait and wait and WAIT for about 30-45 minutes. Finally I canceled the ride and requested a new one, right away that driver declined me. I request ANOTHER ride and waited 5 minutes before canceling that ride. Anytime my debit card is used without being swiped (bills automatically being taken out things of that nature) I'm notified that it is being used and I got an email that lyft charged me $25. I googled to see if they had a customer service number, called it, and the number is a machine telling you to file a complaint online. Can we say how convenient that is for them that they don't actually have to hear people complain. So I did that and got an email back saying that they took a look at my account and I'm not being charged and gave me a credit to use for a ride and told me that the time they give is an estimate. Which I understand but if the drive is going to be over 30 minutes late from the "estimated time" they should contact you and let you know. Low and behold I check my account the next day my account is pending a $25 charge from lyft. All of this trying to get a free ride (up to $5) was NOT worth it. I sent another email to them and haven't heard a response from them about this. Money is money I don't want to be charged for something that I haven't used. I've taken uber a few times and will continue to. Lyft is not a good company.
LYFT is one of the companies that sucks so hard, they threaten to create a black hole capable of dragging all of humanity into oblivion. A virtual portal to Hell, their software is designed to steal your money and charges you even when their drivers don't bother to pick you up. When you complain about this, they send you a message like this:
Naiomi (Lyft)
Mar 9,2023, 10:58 AM PST
Hi Bruce,
I'm reaching out regarding a recent complaint to the BBB regarding a Lyft issue! I'm very sorry to hear that you were charged a no-show fee for your ride on 3/8.
I understand how important it is to make sure you are fairly charged. I reviewed the ride for you and can confirm that the no-show fee was correctly applied since your driver arrived at your location and waited for you to arrive before they cancelled. I'm very sorry but we are unable to issue any refunds for this no-show fee. You can find more information on ride cancellations by visiting our website here: Ride Cancellation Policy Information
Thank you for your patience while we reviewed the complaint and the ride. We appreciate you!
If you have any other questions, please let me know.
All the best,
Naiomi
Lyft Support
help.lyft.com
The only thing LYFT isn't "very sorry" about is CALLING ME A LIAR! It's not the five bucks that irks me so, $5.00 is nothing. It's being dismissed as if I didn't see their sriver come down the street in perfect synch with their virtual map and continue on right past my house without even slowing down! Then I got to thinking, if you do this to a million people, you make $5,000,000.00 which is real theft! I needed that ride! I had an important appointment. No way to call the driver or anyone at LYFT. They don't care, you're their sucker. If we all just write off the five bucks LYFT will continue to steal from us. LYFT's email responses are made of the stuff Matadors stand in and they should be shut down for the massive fraud they commit daily. Too many people are repeating the same claims for it to be bovine excrement. LYFT is corrupt…don't consider using their service, just go burn a $5.00 bill and save yourself the aggravation. LYFT sets the customer care bar so low you need shovel to find it.
Tip for consumers:
Use another company.
Products used:
It's a service, not a product.
I used to like Lyft because it wasn't Uber. However, their new Shared Ride feature has forced me to remove my profile. I had to go to work and my father, who uses a walker, needed to go to his doctor. I dropped him off at his doctor's office and went my way to work. An hour later, I was contacted that his appointment was over. So, I got a shared Lyft ride for my father to get him home. Several minutes later, I got a notification from the Lyft app that the I was charged a $5 no show fee. I contacted my father and he told me that he was trying to get to the Lyft car driven by Moises with a Toyota Corolla with a partial license plate of 7SUA who drove by really fast and waited at the end of the block. A reminder that my father uses a walker. Apparently, you have to be at the car within a minute or else lose your ride. My father cannot walk that fast and you expect him to walk to the car within a minute where it would take him five to get to the car? I did not get a call from Moises asking me where my father was. I was so upset that this guy does not have any customer service skills that I left work angrily and drove to my father's location as fast as possible before something bad happens to him. That was it for me. If Lyft and that driver wanted to make quick money without the responsibility of actually providing the service I had ask for, I say for everyone of you to delete your accounts and no longer use their service and don't get a ride from Moises either. Don't let something like this happen to you or your loved one so you can be taken advantage of or even worse, something bad happens to you or your loved one using their service.
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