Lyft

I tried out Lyft for my past week trip from Los Angeles to Detroit MI, and felt pretty regret that I should've done some research before riding with Lyft.
The Drivers were quite friendly and nice, but Lyft's tricky promotion emails, Lyft app cunning setup, as well as the customer service, all those disturbing experiences convinced me why Lyft could never make it as big as Uber.

*I took my first ride with Lyft from Detroit airport on 8/8, while Lyft sent me a promotion email on 8/9 stating "75% off 1st ride up to US$12.00/ride"(attached).
*I took another ride with Lyft to Detroit airport on 8/12, while remembering Lyft sent me another promotion email on 8/11 stating "75% off your next 1 ride"(attached)

Seeing my both charges(attached) showing the full amount, I contacted the customer service and was told the coupons don't apply because my 1st ride coupon was started on 8/9 while I took my first ride on 8/8. My mind got twisted so hard: either Lyft system didn't detect my first ride on 8/8 and sent out the promotion email on 8/9 by mistake, or the offer was not legit since Lyft knew I wasn't able to use the offer because I took my first ride a day before. I wish I am wrong, but how the manager handled my escalation made me believe it's the later logic that Lyft is trying to trick the consumer to ride with the discount but in reality it's a different story - it's a tedious process to reach to the customer service, not even mentioning to talk to someone to address the real issue

I'm not going to waste my time asking why the second coupon not applied, since Lyft does not care not only the riders, but the drivers at all - reading through the reviews. Therefore, just be careful what you are told via Lyft emails doesn't mean what you will be offered as is. At the end of the day, Life would be better staying away from insincere people and business, God Bless!

I'm a Lyft driver and one of the best ones they have. So, for me to write this review is something that I would normally would never do because I used to enjoy driving for these folks. So little context I have a CDL commercial driver's license. I am extremely safe and careful on my driving due to the fact that I do not want to lose the privileges of my CDL. Being that it's my main source of income. Today, I noticed that I still have a service flag from Lyft on my account it had been there since I started driving back in September. I contacted Lyft support and spoke with someone from there who couldn't speak English very well. I asked him to look into it he did and all he could tell me is it happened on the 27th of last month. I checked my calendar, and I was out of town that day, and I certainly don't remember driving when I got home. I asked him to see if they could remove it, and after a long break on hold, I was told it would never come off my account. I've never had a ticket in my life. I've never been in an accident. The type of truck driving I do is super heavy equipment and parts like windmill blades. So to say that I take pride in my work is very important to me. I have a five-star rating with them and over 1200 rides working on and off for the last 6 and 1/2 years. Today is my last day with them. I honestly thought they were better than Uber, but apparently, I was wrong. I really hope Lyft management changes their policies because without their drivers, they don't have a business. And if you chase away good drivers like me all your left with are drivers that don't care about the passengers don't care how old they present themselves or their vehicle to others and couldn't care less if they were safe. To Lyft management, you seriously need to look at that policy and change it. You guys selected me for a pilot program. Why would you select a guy who's unsafe for a program that you're trying to get off the ground that would make much sense, would it? I don't need you. This is not my primary job. This is something for me to do during the winter months to keep me busy until the spring. I can make more money with a local delivery company or add company than I can with you. So you need me more than I need you and if you don't see that then you deserve to lose the company and by the looks of a lot of the reviews on here you guys are heading that direction on the freeway at full speed. Good luck, consider this my resignation.

Never, NEVER again I'll take a ride with this lousy company. They charged for priority when I asked for standard

I guess it's fine when things are fine. Then when they aren't you're up sh! T creek. I was picked up at the hospital after a night of horrors in the ER. I was at a pretty low place.

When so and so Lyft dude showed up, I was so happy, like I almost wanted to hug him. (I've used Uber and Lyft both a TON in the past, no major problems). I get in, and say hi. Thought maybe he didn't hear me so I said it again. Crickets... then I asked if he had the destination address, he merely replied with a route. The route made zero sense, so I corrected him TWICE. During the initial conversation, then at the actual turn.

At the turn I told him to take, he almost drove past it. This dude slowed down approaching GREEN lights, waiting for them to turn yellow and stop. Basically every single chance he had to make it longer, he used.

Then, we get to my gate. He acts like he's never had to enter a gate. Pulled way far away from the keypad, slowly drove back and forth, to get to it, instead of getting out like he should have.

Asked the code, kept saying it back incorrectly. Every exchange between us he raised his voice, things escalated in volume quickly in our dialogue.

FINALLY we got in. I said, stop here and let me out. He stopped. The door was locked, and he would not unlock the door to let me out. No conversation. Then he drives around even more until HE decided he would let me out.

That MF. I called and filed a police report for not letting me out after I requested to get out, basically keeping me in the car against my will. Lyft NEVER ONCE RESPONDED TO ANYTHING. I asked for a refund at the very least. Crickets. Called their emergency number suggested by them. Crickets.

This was over a month ago. You think anyone ever followed up? If you laughed and said yeah right! You'd be RIGHT! Worst freaking company I've ever dealt with. They wouldn't even close my account as requested.

Had to dispute the charge to my card. They NEVER EVEN ISSUED A REFUND, as I had asked for. WTF?

They rip off drivers. I have been ripped off mutiple times. They promise you $$ and don't deliver. They switch riders. They suck!

The very worst customer service I have ever experienced. It's no been 4 days and they've done NOTHING regarding my lost phone. Never again.

It is disappointing to start using a service to discover how they treat the customers. This is what happened when using Lyft for the first (AND LAST) time. I called a driver from Lyft. Came Mr. Brook to take us to the airport. The guy was driving holding a cell phone to find the airport that is nearly a straight line form my home. 10 minutes away. Them, decided to drive and text to find music. I asked him to stop to text, and he said this would be fast. Not enough, he stilled $20 from my husband as, he said the ride was $11.50 and, when my husband gave $20 he could not find the change. As we were late, he decided to give the change as tip. Just, minutes later, I got an email from Lyft stating they charged $17.50 to my credit card for the same ride. I called, explained the situation, they said they would investigate the situation. They did nothing and, today, when I still found the charge there, I send another email to get the reply below. I think to fill in a police report could be a good option. I suggest, my friends, to avoid this company.
Hi Eliani,
Thank you for your response. All charges on the Lyft platform are non-refundable, as outlined in our Terms of Service and Help Center. You can view this policy in Lyfts Terms of Service here: Lyft web page addrfess, under the section Payments.""
We can assure you that your concerns regarding this driver have been taken seriously, and that we have investigated this case and taken the necessary and appropriate actions.
Have you filed a police report regarding this incident? If you choose to speak with the police regarding the matter, we would be more than happy to cooperate. Should the police need any information from us, they will need to send a subpoena due to our strict user privacy policy.
Feel free to email me if you have any questions or concerns. To ensure I receive your response please reply directly to this email.

I love Lyft. Lyft is wwwwwaaaayyyy better than Uber. The customer service is great, the drivers are great.

I was charged a cancellation fee because Lyft driver couldn't find me, didn't speak English and nonsense aid direction.

Had two different drivers avcept then ignore us at airport just because they didn't want to make the 45 minute drive.

Driver cancelled with no explanation or communication. 3rd time this has happened. And the last. Bu bye…

Everyone needs to becareful who they ride with cuz one of the drives smoke meth so just becareful and she also steals shes not honest or truthful

Besides the occasional extensive wait times(last week it occured to me for the first time to wait almost 2 hours at LAX for a ping) and then i got a ride going to Brentwood.

Driving for lyft, passangers and overall experience is great.

However, when you have an issue the customer service is the worst thing ever! It makes me so mad that their customer service is o bad. The other day i drove until I reached $100(gross amount) and out of those $100 i only had $39 available to cash out and when i saw that i got pissed! I didnt know(btw still dont know) what was going on. I may have cashed part of the money maybe but i really couldnt remember and had(have) the feeling that i was being stolen from. I contacted lyft SO MANY TIMES explaining with most detail as possible, i took screen shots and wrote on the pics, and the answers i got kept on being generic answers that were seriously annoying! I spent time trying to make it as clear as possible and the representatives didn't give a $#*!, they barely read my email...

Here is one of the responses:
"With Express Pay, you can collect earnings on a debit card whenever youve earned at least $50, after the Lyft fee. Ride earnings, referral bonuses and mentor payments are included in Express Pay."

Basically all their responses say the same thing, no one bothered to look into my account to explain to me where the money went and why I had only $39 available out of $100 when it should be around $75.

After i got my sign up driver bonus and ran into this simple issue that LYFT clearly doesnt give a $#*! about, I'm considering Uber again (Politics aside).

It's really frustrating...

Well thanks for reading

We were told (by another Lyft driver) that if we use such and such promo code when we are new to signing up that we may receive a free Lyft ride. Okay great, that was a lie. I've never used Lyft and that sh** did not work, but whatever, we need the ride and I get it anyway (wasn't too much money). It was better compared to Uber at the time. Well we get this guy named William in a 2019 Red Toyota Yaris. Perfect, but no, it wasn't. This other group comes out of where we are leaving from, and I hear them say look out for a 2019 red Toyota Yaris. Well f*** me then. Dude pulls up and I open the door first, I said you know you claimed two different rides from here?! He said oh. Fuc**** "Oh". So this Taylor bit** gets the ride and I get CHARGED FOR THE RIDE AND CANCELATION FEE! LIKE IT WAS MY FAULT THE DUDE CLAIMED TWO (1+1=2) *no common core here* LYFT RIDES. I'm disputing the charge on my credit card and I will never use Lyft again. If that's how a company treats their customers that MADE THEM, I don't want it. I got legs. I'll walk my a** somewhere. They got buses, I'll pay three dollars to get on some dirty a** bus. I got extra money, I'll pay Uber to come get my a**. All just to avoid getting sh** on by Lyft ever again.

Thanks, don't come back.

Happy New Year!

I have been a long time rider with LYFT but that is OVER.

I had a driver pick me up a couple days ago in Buffalo, NY. As usual, I took the back seat. I was preoccupied with something on my phone and did not realize the driver had an "unauthorized third party" - a female companion - who was riding along in the car until we were a couple blocks into the ride and after the driver had deviated from the route, driving through several unfamiliar side neighborhoods as a "short cut".

I reported this incident to Lyft and requested a refund (or credit) for *this* ride. The refund was requested because the driver VIOLATED LYFTs contract with me - their customer.

Per LYFT's grossly substandard (seriously - it's hot garbage) customer service department - I "should have" canceled the ride in the middle of a trip and exited the vehicle *in a strange neighborhood* and then called a new LYFT to take me where I wanted to go --

Seems legit - it totally makes sense that I should not only put myself at additional risk by escalating a situation with a driver who CLEARLY HAS NO REGARD FOR THE RULES AND PROTOCOLS OF HIS JOB - but also I should pay 2 base fees for their ill-trained driver breaking their contract.

LYFT's outsourced "Quezon City" customer service team has not only lost this company MY business as a longtime rider but also ensured that the app was uninstalled by the 3 OTHER RIDERS in my household who also previously used their service.

I have ridden over 60 rides with Lyft services. All have been average to great experiences with the exception of my last ride. The last occasion I rode with Lyft I left an item in one of their drivers vehicles, and realized within a 5 minutes time span that I had left it. I contacted the driver back while walking into my office and he didn't answer. Throughout the day he proceeded to ignore my calls and messages. I finally reached him later that night and he explained that he didn't see or didn't find it in his vehicle. This was very hard to believe considering I was sitting in the front, it was left in the front seat, and it was bright silver and pink. He advised me to contact the Lyft Help support which advised there was pretty much nothing they could do because basically it was my fault I left it in the drivers car. Although it wasn't my fault the driver decided to keep it and ignore me the rest of the day. Its whatever I guess I will take it as a loss because to Lyft, it was MY FAULT that I had a dishonest driver. If my driver would have just answered my calls instead of deciding he wanted to keep my wallet than there wouldn't have been an issue. Then again Lyfts current policy does absolutely nothing to infringe punishment or justice for individuals who decide to keep lost items. So basically if I was my driver, I would have kept it as well because I knew nothing would have happened to me. There is absolutely no form of deterrence present in their policy. Altogether with what was lost in the wallet and the cost of my last ride, I payed $213 out of pocket for that 10 minute ride, one in which I have regretted every day since then. Lyft needs to review their policy on lost or stolen items, or maybe just need to employ more honest individuals. Either way I will never be requesting or referring their services to anyone else.

The basic job of Being a rideshare driver is great, and I really enjoy it. However be aware that if you drive for Lyft there is a huge lack of support and it's a F*%^king joke. There will be rides that are "scheduled" and it's 50/50 that that person will even show up and a 50/50 that you will not be compensated for that ride at all. Example: they send you a medical pre paid/pre scheduled ride, and you were supposed to pick that person up at 3:00 but it's already 3:15 when THEY assign you the ride, then that person doesn't show up- YOU WILL NOT BE PAID. You can contact support all day you can screenshot them proof all day but it won't help cause they won't help and they won't care they will say you were late and it's your fault. And this happens way more than it should. Also the bigger issue so i was scammed and my account was hacked into, money was stolen out of my app and I was conned into going to a bad neighborhood. Did Lyft care? Hell no! They did nothing! I was told time after time by a "tech support" robot text thing that my case was special and important and I needed to be contacted by their "special team". No one contacted me ever. I sent MULTIPLE messages to them about the same thing and nothing, I was dropped and disconnected everytime and no "team" ever called or emailed me about it. I even sent them the Police report number I filed with the Sheriffs department and told them it's a legit scam and problem and still nothing. When there are actual crimes happening you should be able to get a real English speaking person on the phone to help get these things solved. Lyft has failed miserably on this. How is it even legal for a company to do this? I hope Uber is better I have not tried them yet but I will for now.

It's been awhile since I've logged in to my account through the app, but I have a concert coming up that my fiancé and I will need a ride there and back from. I went onto my app to make sure cards were updated for when that day came so we were prepared. It wasn't letting me update cards or request a ride. I got in touch with customer service and the FIRST email included "I'm unable to re-open your account." I responded with "why is this exactly? Am I able to delete and make a new one? I'm confused." She then states "Legally we cannot release information, but your account violates our Terms of Service." Now at this point, I'm BAFFLED. I've never once violated any Terms of Service, and I was a frequent Lyft user. So I was racking my own brain trying to figure out how in the world I EVER violated TOS. Then it dawned on me. The ONLY negative experience I've ever had with Lyft is when I took a trip to Las Vegas a few years ago- and took a Lyft from my hotel to a dispensary in Las Vegas (roughly 10 minutes away). My Lyft driver drove from Las Vegas, Nevada to California without stopping my ride, resulting in a hefty pending charge on my card. I got in contact with Lyft and it was a big process to get that resolved. So tell me how that's faulty or violating Terms of Service on my end? Regardless, I won't be using Lyft or recommending it to anyone. I'll take it a step further and de-recommend it due to the utter lack of regard for their customers and lack of communication. Again, I'm very well aware I have never once violated their Terms of Service, and the sheer fact they cannot disclose MY own information to ME, shows me this is complete b.s

I wish there was a no star option! Lyft's customer service is without a doubt THE WORST. After spending nearly $200 in rides on one day while on vacation, I woke up the following day to an additional $100 "damage" charge. I inquired about the issue and was told that a driver claimed I ruined one of their weather mats. I claimed that it was untrue and they responded that they protect their drivers and if the driver said it, then it's true. I asked for proof of this damage and they sent me a picture of what appeared to be small area with water, soda or a sticky substance on it. After going back and forth and realizing they didn't give a crap about the customer and what I was saying, I stated that $100 seemed pretty steep for one weather mat. You can buy a pack of 4 new weather mats on amazon for $25! They claimed they did not care and that they would not remove the charge and my account would be suspended until it was paid. Two days later my card had been charged for $100. I emailed them back and said I did not authorize the charge and they said it's up to them to determine the value of the damage and that amount will not be refunded. I responded that I would be deleting my account and they replied with an automated message saying my case had been closed and they would not look into my claims any further. I promptly deleted my account and will never use Lyft again! I have never experienced such a careless disregard for customer service. There was no investigation, there was no hearing me out, there was no sympathy or negotiation. Trust me when I say DO NOT USE LYFT. It is not worth it. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. All they care about is making a buck even if means charging a customer who did nothing wrong, has a clean rider record and has always tipped well. SAVE YOURSELF FROM THIS TERRIBLE COMPANY. Download Uber. Take a taxi. Rent a car. Don't let yourself be the next customer they take advantage of.

Lyft totally rips off the customer, Cosyt me 50 dollars to go to nyc and using same addresses was charged 190 doll; ars tom come home./ DO NOT USE!

My first experience with Lyft was deeply upsetting and disappointing. I realized I only had one glove as soon as my daughter and I closed the car door on a Friday evening in Brooklyn. She chased the driver down the street but was unable to flag him down. I immediately went to the app but was unable to do anything except rate and tip the driver, which I did (5 stars, $5) immediately so that I could get to the screen where I could contact him about my glove. I learned I was unable to call him; when I tried to submit the lost item form, it wouldnt go through. So I had to go back to customer support and do it there. While I got email confirmation, I did not get a call from the driver until Saturday afternoon. He was rude on the phone, stated he did not have my glove, and only after my pleading with him several times did he agree to look once more and then call me back. He did not call me back.

I sent Lyft customer support screen shots showing when the driver called me and showing that he only called once. I attached a copy of the receipt for the gloves ($65 + tax), which were bought the night before the trip when I learned how cold it was going to be.

After several rounds of back and forth, customer support remained adamant that they would not do one thing to rectify the problem. Im in utter disbelief at how this situation with a first-time customer was handled and that there was no effort to correct the cascade of problems that occurred that night, from the drivers unacceptable delay in response (which, had this delay not occurred, the whole problem would not have happened) to the app (which had a broken link) to the drivers rudeness and lack of a promised follow-up phone call, to the customer service response (which was to offer me absolutely nothingnot the replacement cost of the item, which isnt even that much compared to a lost phone, for example; not a refund for the ride; not even a credit toward a future ride).

Im someone who really loves writing positive reviews for great experiences with businesses; it makes me feel good. This whole experience made me feel bad. It really cast a dark cloud over what should have been a really fun trip to see my daughter perform in New York. Ill be sticking with Uber.

Lyft is full of BS they let drivers make claims and do nothing about it they got me for 150!

After taking a Lyft ride, I was sent an email the following day that said our driver specifically identified me as the requesting passenger for a ride during which damage was incurred. They sent two pictures of the interior back seat as proof of damage. However, in reviewing the pictures, I can't identify what "damage" they say occurred and they state a fee for damage is $150?

The email further says from the time our ride ended to the time Lyft was notified of damage was 4 seconds? So the driver dropped us off and filed a damage complaint with Lyft in 4 seconds flat...

Also, after extracting the data from the provided photos, I discovered that they were taken the night following our ride (nearly 22 hours after our ride ended). Nobody in the vehicle damaged his car, so obviously I disputed the claim.

I informed Lyft of the photos being taken a day after our ride ended and supplied them with the extracted data info. I also asked for specific information on what damage was being alleged. Lyft sent a series of generic emails without answering any questions or acknowledging the photos were taken well after our ride ended. They said they had "anecdotal" evidence and "reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing a damage fee."

So basically what I gather from this, is that Lyft does not need proof nor cares if there is proof to substantiate a claim of damage. If your driver doesn't care for you or just needs some extra cash, they (driver) simply says you damaged their vehicle and you get railroaded with a fraudulent charge. If I, or my group, damages a drivers vehicle, I'll gladly pay up and apologize. There was no damage done by our group nor is there ANY proof to show our group damaged his vehicle.

When you sign up for Lyft carefully review the "damage fee" section of their terms. As indicated above, it basically says you agree to pay a fee of up to $250 - Lyft "in its sole discretion" determines the amount to be charged and does not need to verify or require documentation of damage. Needless to say, they definitely lost me as a customer and I will warn any friends or family to avoid Lyft!

Also, a quick search online will find that there are many others with complaints such as mine.