Lyft

They made it right though and I am happy and that is the only momentary issue we have ever had, better prices than Uber too. Can be quite a bit cheaper than Uber actually.

First time customer this stupid company charged me TWICE for one ride and it was to be FREE! Then they turned around and used my cc to charge $95.90 worth of pizza. I had to cancel my cc - dispute all claims with the bank. Terrible inconvenience - DO NOT USE THIS COMPANY PEOPLE THEY ARE SCUM BAGS! Start using taxis do not put your cc on ANY APP like UBER OR LYFT. They are all unethical! DO YOUR HOMEWORK.

Stopped using Lyft in 2020 due to ongoing problems with intoxicated drivers and drivers refusing rides to me as a disabled rider Lyft has always failed to fix the problem I gave them a try again and noticed that are even worse Limited availability of old and dated cars, intoxicated drivers, drivers that do not speak English, Lyft is charging you a cancel fee when the driver cancels (they make you sweat to refund) Unsafe rides This is a spot that is overstaffed with managers, directors, CEO, vice presidents and is abusing drivers and riders Do not understand how are they still on business

Drivers are not paid adequately when rides are cancelled due to no show! Drivers should be paid at least half the money when riders cancel or don't show after driver has arrived for pick up I am a 5 star driver that they just lost because of this issue! Time to try Uber and see if they handle their drivers better because as long as Lyft gets theirs they don't care if they pay you well below what it cost you to go do the ride that was cancelled and all their support does is apologize like that apology is helping pay bills and for gas and time wasted NEVER DRIVING FOR LYFT AGAIN…… This is why the good drivers quit

Past several times I have tried to use Lyft, the Car gets a couple minutes away, then drives off after waiting 40 plus minutes and after setting up rides 12 hours in advance. I have come minutes away from missing 2 flights because of this Nonsense! Lyft Customer Service Sucks, because there is NO CUSTOMER SERVICE to contact for such actions. The only actions they support are if you actually get picked up. Use UBER, less NONSENSE.

Scheduled and paid for a ride 10 hours in advance and received confirmation. 1 hour before Scheduled pick up I received a notice that the ride would arrive on time, however the ride NO SHOWED me.

Lyft is consistently canceling rides! I will no longer use Lyft and will start using UBER. I use Lyft for my son to catch rides from his football practice and every time they will send a ride and 3 minutes out they will cancel and send another ride that 10 minutes away! It's so annoying and such an inconvenience! Like why even send the ride! UNPROFESSIONAL TRASH!

Lyft has been net he worse thru this whole pandemic. You schedule a ride and 2 hrs later you still waiting. I understand the situation but my god. For 2 hrs off and on this is all it is doing

WFREE promo codes for UBER AND LYFT- 2014 ---up to date!
Free $25 credit for your first ride with either company!
Just download the app and dont forget to put in the code under payment. Or promocode at the top =)

Safety alert: Lyft driver in DC 6/25 drove erratically, was clearly lost until I put address in MY GPS, drove through a stop sign and straight through an intersection from the left turn lane and I made him stop before we reached my destination because I felt unsafe. But Lyft only offers $5 discount and a lot of canned BS about taking safety seriously. Customer service not their business model apparently - guess they aren't operating in the 21st century. I can't wait for Alto Rideshare to come to more cities.

Let me start by saying I ALWAYS leave a tip. UNLESS I HAVE AN ISSUE.
I took a ride 5-7-21 I started with a tip then after the ride I decided not to give one. I paid my FARE. You can't force me to tip!
Lyft TOOK MY MONEY WITHOUT MY PERMISSION ANYWAY ALMOST 2 YEARS LATER. Needless to say I won't be riding with them again and IF by chance I HAVE TO I will not tip another of lyft's drivers EVER AGAIN!

Horrible, Horrible, Horrible! First time Lyft user. Seeking ride from White Plains Airport, NY to northern NJ - 35 miles. Price was $30 lower than Uber. Lyft took 5 minutes to assign driver who cancelled the trip several minutes later. Several minutes later another driver accepted the assignment and cancelled the assigned trip. This happened 12 more times and continued for 1hr,40 minutes until I cancelled and chose Uber. Took Uber about 5 minutes to show up with no problem. Nice Uber ride and driver. Absolutely no comparison. No way to contact Lyft and inquire why all the cancellations. If the driver doesn't want to drive out of state why were they given the trip to accomplish. NEVER EVER WILL I ATTEMPT TO USE LYFT AGAIN. 0 points of satisfaction.

I have been charged twice for rides that I haven't taken and I can't even speak to someone regarding this matter. Who is going to refund me back my money before i end up pressing charges

I scheduled a ride 2 days ahead of time since it was going to be 11:45 a.m. (my lunch hour). I had no time to waste. I waited 25 minutes and no one showed up. Left me stranded. WOULD NOT RECOMMEND TO ANYONE WHO NEEDS A RESPONSIBLE PERSON TO PICK THEM UP!

Scheduled a pickup with Lyft on Thursday to be picked up in Liveoak, Florida on Monday morning at 4:00 a.m. They confirmed it with us and never showed up. They even sent messages that said they were 15 minutes away and then 1 minute away, probably computer generated, and never showed! We paid a taxi $225.00 to take us to the airport in Valdosta, Georgia, and missed our flight anyway. The next flight didn't leave until 9 hours later. The taxi driver said Lyft doesn't even serve Liveoak, Florida. So...they literally knew for 4 days that they were not going to come and yet never emailed or called us. This has been a nightmare. This is a company like many other companies in this country who are only out to make money and don't have a shred of integrity! I called customer support, who said it was for service dog issues which was the only number I could find for them, and they offered apologies only. That's another thing companies with no integrity do a lot of, apologize... But they won't offer any compensation or ever fix the issue. Don't ever use this company!

Girlfriends birthday Ruined. Left us stranded for 2 hrs on dark street. Never use Left. Clueless inept drivers. Terrible tech in the app and GPS. Nitemare

Today, a driver named Jose, accepted my ride and never came. Had the nerve to actually drive to the destination & charged me. Customer service was NO HELP at all!

So for the last 2 months every time my girlfriend uses Lyft, it gets charged on my card. I have never used my account on her phone or used my card in her account.
We have deleted all payment methods off her account and the issue was still not fixed.
I contacted Lyft customer support to try to solve this. They basically told me I should fix the issue with my girlfriend and they would block her account until we "sorted things out"
I told them this was an awful solution as I just needed them to check why her account was charging my card and to fix it, one would think it should be an easy fix, but apparently Lyft staff is set on being morons.
One week after being told I was basically $#*! out of luck they stopped replying to my emails altogether, I tried calling them but after being on hold for 2 hours I gave up.
My girlfriend used Lyft on a daily basis but after this experience we're moving on to Uber and never looking back. I didn't even want my money back for what is over $200 in charges. I just wanted this fixed, but Lyft clearly doesn't give a rat's $#*! about their consumers.

Dangerous Situation: There Were Two People Waiting In The Car.
Instead of just the driver, two people were waiting for me in the Lyft car.

Around 10:20 pm called a Lyft ride.
Went to get in the car. Saw that instead of just the driver: Lorenzo, there was a second person sitting in the car.

Immediately went back inside the building and called the driver. Said I was not getting in a car with two people. Told him he needed to cancel the ride. He didn't apologize, said an unfriendly: ok. He sped off without canceling the ride.

I messaged him + Lyft about two people being in the car. Eventually he canceled the ride.
Lyft can read the messages, but they did not react at all.

This was a dangerous situation.
If you use them, be careful! Next time the 2nd person might not be visible from outside the car.

Why I have to pay for a driver's delay. I used uber before, but I wanted to support Lifthe too. Since I have to pay cancelation for driver's delay I will cancel LYFT and I will tell all my friends about that. Thanks.

The other day my friends and I ordered a Lyft and entered the vehicle with a dessert. The driver was well aware that their was a food item in the car and didn't seem to mind it. However, 2 days later I received a notification that Lyft charged me $50 for a small amount of sugar that accidentally fell on the seat. I immediately called the company to dispute this charge as it should not cost $50 to clean a small amount of sugar off of a seat. The operator on the phone agreed with me that it was a high charge for the circumstance and filed a report so that it can be investigated. But, 3 days later I received an email saying they will not be refunding my money as they felt the charge was accurate. Long story short, my friends and I will never use Lyft again as we received terrible customer service from a company that seems to only care about making as much money as they can by charging people for petty things. I do not recommend anyone ever use this company! Uber is definitely a lot better!

EVERY TIME I TRY TO RIDE WITH LYFT ITS A SERIOUS PROBLEM, EITHER THE DRIVER IS STARTING THE RIDE BUT NOT ACTUALLY COMING, IM WAITING 20 mins on one driver then ALL OF A SUDDEN SWITCHING TO A 7min AWAY DRIVER, THEY WILL DROP YOU OFF AND NOT COMPLETE THE RIDE, THEY WILL TRY TO GET YOU TO CANCEL AND START ANOTHER RIDE.
I will WALK on TWO toes for THREE days before I EVER recommend or ride with Lyft AGAIN!
I'm so pissed I can't even type correctly. We need a petition to shut this MESS down.

I use Lyft service to and from airport, the driver show up at wrong gate location and expected me walk 300 feet to where he was parked for 10 minutes he says (which was a lie), he didn't want to circle back around to the (DFW) the correct gate location. I walked towards the vehicle and asked him why he didn't want to circle back around (with a heavy Arabic accent he said something very rude unintelligable), I'm sure what he said wasnt nice in Arabic - I told him being rude and lazy is unacceptable. I removed my luggage from the back of the suv and got another LYFT ride. This all happened on 3/9 at 10pm, today on 3/10 I get a email message from Lyft saying there removing my account for using abusive language. Here's the deal, the driver says something to me in Arabic derogatory and rude but I get my account removed. I'm sure he didn't tell his supervisor how he behaved unacceptably.