Lyft

THEY LOST MY ACCOUNT AND I HAD ABOUT A $ 200 PAID IN ADVANCE BALANCE!

I CONTACTED CUSTOMER SERVICE MANY TIMES WITH DETAILED INFORMATION AND THEY NEVER RESOLVED THE PROBLEM AND KEPT MY $200!

HEY LYFT ARE YOU FAMILIAR WITH THE TERM ILLEGAL?

Me too, 2 diff cards, was auth, and then try try tell me its my fault i added a new card [which i hadn't]. I had 50% [upto 15 off rides program until the 11th,] they say they gave 10 bucks to 'address my issue' but they deducted it from the ride, WHEN I ALREADY HAD THeRe % off discount which would have been less than the 10. So they use the fake $#*! 10 they gave [a method to shut me up]... ooooo. I am NEVER using. I am blasting these messages, on bbb, all social media, yelp, yp and all those places that take review. So whenever lyft is search, it shows up.

I am rather irritated and peeved. Esp since 2 days before then i took a $136 ride to philly [which only had one card auth] but yet 2 cards where auth for a ride that was less than 10miles away? Yll bs.

My passport and my kids birth certificate and other documents plus laptop was stolen while I picked customers of Lyft no one at the Lyft is help me to retrieve my bag which I know which customer who stole my belongings since I was generous to pick them up from that location I shouldn't refuse the ride since I didn't want to discriminate and now they stole my belonging Lyft isn't doing any for there driver important documents and his family documents was all in there the bag

Yes you have flexibility to drive when and where you want. You also have a company that gives zero flying f***s about you as a driver for them. Their driver support is nonexistent. They will dangle a carrot for you to manipulate you into accepting rides with long pick ups that you will not make money doing. Driving 20 minutes to pick someone up who is going on a 3 minute ride and you get paid $3.19? Please… a waste of your time and especially you $4.29/gal gas. I personally had a 6% cancellation rate which according to the app, I got kudos for because it meant customers can count on me. They made me do a "no cancel" program where I had to watch videos then do 10 rides without cancelling any rides. But my car was totaled in an accident before I could finish those 10 rides and I will soon be deactivated because of my 6% cancellation rate while the goal is to be under 10%. When I was finally able to get support to answer questions after about 37 hours online, they told me to read the email. I told them I would love to read one if I had ever got one. They only ever gave me a notification in the app that I had to do this and no reason why. Lyft doesn't care if they lose 5 star drivers after 6.5 years. Oh well. They will miss me more than I will miss them. I promise.

I started to see Lyft charges on my credit card and it was obvious that someone was fraudently using my credit card on their account. I emailed Lyft several times - even called the critical line (they were no help!) and STILL NO RESPONSE! 7 DAYS LATER! WE ARE TALKING ABOUT FRAUD HERE - THEIR CUSTOMER SERVICE IS HORRIBLE, HORRIBLE, HORRIBLE!

I've used Uber and their customer service is stellar - they would have already had this resolved for me.

I AM NEVER USING LYFT AGAIN! BEWARE!

Driver could not speak English. Went to wrong area to pick me up. I texted and called him all I got was an UMM. Finally showed up and asked me how to work the GPS HE HAD NO IDEA WHAT HE WAS DOING. Got out of the car and called an Uber.
There are too many new drivers that don't speak English.

For the last year or so, I have used Lyft exclusively as Uber has steadily increased their rates. I have loved my experiences, recommended to friends, even signed up for a credit card due to its connection to Lyft. HOWEVER, it appears Lyft has ZERO customer loyalty as this past weekend, they charged me $80.00 USD for a "damage fee" after a driver accused myself and fellow passengers of "extensive damage" after leaving the seats "damp with bathing suits." 1) we vocalized to the driver before entering the vehicle that the damage was already visible, 2) we were wearing jeans lol, and 3) he listed this as "needing extensive damage or repair," when it was dampened seats? With water?

After speaking to customer service, providing receipts, and requesting a lesser charge due to the fact that vomit, mud, and extensive spills only equate to a $20-$30 charge, they stood firm with $80.00 when again, the water was not from US.

I will NEVER be using Lyft again and will suggest others refrain as well. They have no customer loyalty and my trust is completely lost with them.

Driver didn't respect that he is blocking someone's driveway and emergency exit. I don't appreciate that. And I think they should know that s not acceptable.

I have more than 25 charges in my account. Someone is using my credit card information and have sent 4 emails and no one from Lyft is getting back to me.? What can I do?

This is a fraud and they are taking money out my account the drivers are untrustworthy they lie about messes being in the car when there is not anything and they take money from out of your account

So Lyft don't do nothing for there driver's they littleraly do everything they can not to help you and don't care if passangers bring beer into your car and get it all over the place and when trying to contact them about it right when it happens they littleraly ignore me and got everything they asked for that night and told me to wait. For an email for this ignorant person to tell me to ***" off pretty much because I took one pic. Instead of 2 and was concerned about cleaning it. Uo and. Gettimg the ipend containers out of my car before some or a cop seen what I was doing but no Lyft exspects me to risk going to jail and leave it like it was for there damn pictures very very pathetic company

Customer service 0 0 0 0 This company breaking the law because it's online chat happy asking the person what's your name is not provide the name and ID number it is the law it should be provide the name and ID number I have all the screenshot I was chatting with them they are never solve the problem and pissed me off and I was not feel safe to drive and I was stopping because this company cheating a lot it should be Everyone we should take him to the court because screwing up The passenger and pay less to the driver

1 *******146. Ghaith is a racist pig. I ordered for a friend and when she walked up he acknowledged her and then said I dont let you people in my car and drove off.

I wish I could leave a review of Zero as well. After 4.5 years of using this app, they introduced a safety feature where you could report a rider or driver for various things. My store is located on busy street, if you stop infront of it, that is considered a live lane. I usually kindly request that the driver turn into the next side street or into the alley behind the store where I can get out safely. I typically will remove my seatbelt at this point.
Well a few of the drivers in the last 3 months did not like that I was telling them where to stop (mind you I did not report them), but they reported me as unsafe.
Lyft started sending me these emails, I responded each time what I told you above. Anyway one more such report and I receive an email from Lyft that they will suspend my account for 2 days because I am an unsafe rider. I spoke several times with customer service, email, chat, phone, then I realised what a waste of time that was.
Bottom line they do not care about the customer experience. I have done myself and LYFT a favour and deleted my account permanently. Please do not use Lyft.

Received $5 cancellation fee when the driver didn't show up on time and didn't pick up the phone. Lyft had been fine in the past. Let's see if they fix this.

LYFT is so $#*!ing annoying. I always order my lyft early so i'm not late for work. BUT sometimes it doesn't matter anyways. Because the $#*!ing driver is parked at a royal farms 15 minutes away AND HASNT MOVED In 15 MINUTES I HAVE TO BE AT WORK IN 10 MINUTES. AND THERES NOTHING I CAN DO BUT WAIT FOR THIS DRIVER TO COME. He is parked at a royal farms TWICE as far as my destination is from me. And i can't even schedule another ride/ get my money back. This is such bull$#*! and this happens all the time.

I cant say that my entire Lyft experience has been a bad one. I have had some really nice drivers but then there are the shiesty ones. The ones that piss me off are the driver that cancels your ride. Ive had a few drivers cancel me stating, that I never came out for the pick up. This was totally false. I suggest that you screenshot every move especially when they are close to your pick up location. Remember theres a blue circle that shows your exact location on the Lyft tracking map. I have been taking pics of all of this for anyone that want to play games. I also send text and call the driver to make sure that theres no discrepancies about my location. I do understand that they are not suppose to text and drive; however, the directions for my pick me up is ALWAYS very detailed. Im ready to send pics to plead my case for anyone that would like to try me. My other gripe with Lyft is not having a direct line to speak with a representative about issues like this! This is the biggest problem that I have with this company. Overall, I have had more good experiences than bad ones. Ive never had to wait too long for a ride. I recently found out that messaging the company via Twitter gets a fast response. I will do this from now on but for cases like the ones that Ive experienced people should be able to contact a live agent.

Lyft is not a cab sharing service but a big fraud in the name of service! Once you register with lyft providing your personal info, including your cc details, you will be doomed! Lyft will use it in a way that it deems fit and if you raise a concern they will quote some stupid terms n conditions! I had very bad experience using Lyft n decided to get rid of this app and deleted my account in Sep 2017! I even sent multiple requests to customer care to have my personal info, including cc details to be deleted permenantly and to avoid any misuse! But to my horror, even till date my cc info is saved with Lyft! This is shameful, also my account was hacked 2 times in 3 months! Lyft says it was someone who is my friend accessed my account! This is utter non-sense! Why should someone else access my account, w/o my permission, and how did they access my cc info? I had to dispute the charges posted on my account! Lyft still doesn't want to delete my info! When i am no longer using lyft what right lyft has to keep my confidential info and not even sure if its safe!
Beware of lyft, if u have used cc with lyft, either change the cc or block the same as anyone else can easily login to your account and lyft will not take any action but look for excuses! Lyft is biggest fraud company and cares less about customers. I am not sure how many lyft users are aware that their personal info is at risk!

The app itself has too many Hang-Ups and glitches. 50% of the time I have to cycle power on my phone to restart the app to register on the drop pin I haven't made it to the destination requested. I lose a lot of time trying to get the app to function correctly, also it is embarrassing and annoying when I have to explain do the passenger every single time what am I doing when I cycle power. Also cancellation fees are not handled appropriately there are too many no call no shows and I don't get compensated correctly when people cancel. Also there was a attempt in robbery when I was waiting for a passenger, my situation as far as making sure I was okay with poorly handled. I made a police report and no effort by lift was made to reach out and ask if I need psychological help. The only question I ever got was a rider with you and is your car okay? I can see that all Lyft cares about is anything and everything except the driver as a driver's perspective I will be going with Uber have a nice day Lyft.

The first 2 months I absolutely fell in love driving with Lyft. However, 3 months later and I've realized that, Lyft allows their riders to report incidents that do not occur. And if your alleged of any accusations at all Lyft automatically deactivates your account and treats you as if your guilty and some of these accusations are so outlandish that I would hope there is evidence being supplied to support the accusations. But I know for a fact that they are not because I was accused of doing something that I did not do and honestly, I know for a fact, that there was no evidence of this accusation. People will do really stupid things in this crazy world we live in. With no reasoning at all, falsely reporting an incident. Why do people do these things? I have no idea! But Lyft does not have any type of support for their drivers in these type of circumstances. Which is unfortunate because, if someone is going to be accused of sone of the outlandish reports that I've heard, the seriousness of these alleged accusations, you really would hope evidence was produced. But I know 100% they are not producing evidence and Lyft will hold the driver accountable regardless. Which is not fair for the driver whatsoever.

Keep running my credit card & I have already paid y'all… stop running my credit card & get a real 800 number for customers to actually speak to someone.

I requested a Lyft for a 12 min ride and it's charging me 67.00 and I used Uber and they charged 16.00 Lyft you have to do something for your customers. This doesn't make any sense ALL

Lyft is a scam they cheat drivers out of their money when you drive to passengers location to pick them up than passenger cancels on you when you are almost there the driver wastes their gas and time and does not get money compensated. They claim you make at least $20 dollars an hour if not more you don't you have to drive 12 hours to make maybe a $100 bucks take out gas wear and tear on car $70. Passengers make messes in your car and most of them don't tip. Passengers put drivers in a safety risk by not having a photo on their profile account and letting others use their account instead of themselves so who knows if some convict got out of jail and stole their stuff and uses account. They do background check on drivers but not passengers drivers have not idea if passengers have mental health issues just got out of jail for murder nothing they don't care about the safety of the drivers. They deactivate drivers all the time for a comment in box by passengers so anyone can make up a story and put poor drivers out on the streets for false claims even after they see you have a great driving record and clean background checkI strongly don't recommend driving for Lyft