Lyft

A Lyft driver who picked us up, a party of 3 from ATL airport, was waiting at the wrong passenger pick up. To save time, we decided to go back upstairs to find where she parked her car. She really should not of been hired by Lyft. The back of her SVU was packed full of her personal belonging and covered in black cloth so the only room for our luggages was her front seat. Not only that the car smelled strongly of cigarettes. Had a bad feeling but she was being very friendly and b'cos the hotel was close by we got in. Big mistake as she swerved speeding down the highway looking at her GPS too frequently held in her hand, once we exited she kept missing the turn and making an illegal U-turn just on the main road with center yellow lines. The choice of her music was not very professional as she cranked out some music with a lyric, "Pure Cocaine". When I wrote to Lyft to complain and asked for a refund, they were apologetic but no mention of why this person was hired in the first place. Who knows if she already had an accident with some other passengers in the car. Though I strongly felt this experience warranted a refund, they offered to give me a $5 credit to my account. It's not the money in this case, it is the principle that Lyft did such a poor job of screening the people that are driving under their corporate name. I have decided to close my account and never use Lyft again.

They track me when I go to work so they increase price that I pay $60 for day and I just change jobs and it's close to where I live at first it was $8.98 and now it's $28 this is ridiculous.

I used Lyft 3 times. The first 2 times were fine. The third time, last night January 8,2016, I requested a lift at 1pm after a dinner party on my way home from the airport. From a popular restaurant in a city of over 100,000 population, the fastest response time was 15 minutes. However, the first driver who accepted my request, Jennifer, never showed after 15 minutes and would not respond to calls or texts. The second driver, Darin, did the same thing. So, the restaurant closed and I was left out in the wind and rain. I found an overhang but the wind was so bad I still got drenched. After nearly an hour of no-shows, I called a conventional taxi. Had they just replied "no drivers available" I would not have nearly frozen.
Here is where i gets really bad: the next day I tried to delete my account and credit card and there is no way to do that. It's been over 6 hours since I contacted support via email with no response. To add insult to injury 11 hours later a driver responded and said "I'm on my way" when I hit the cancel ride button I soon got a $5 cancellation receipt... 11 hours after I requested the ride? Consumers should know that while this service may be okay during working/peak hours, however Lyft is totally unreliable in situations such as emergencies or to avoid driving after drinking... situations when you really need a ride. Who accepts a fair then just leaves the customer standing in the rain without the courtesy of a text? Evidently this is a common thing with Lyft. I would not recommend this service to anyone. You can't count on them showing up.

Please never use lyft unless youre okay with having your belongings stolen from you. Ive always preferred lyft to Uber. From now on I will be going Uber. My lyft driver cancelled on me while my items were in his vehicle. Its been days and the company support is no help with resolving the issue. Lost and found can only send the driver emails in hopes that he responds. They cannot directly call him and speak about anything. I cannot get one representative on the phone to handle my issue in a professional way. Im at lose of between $40 to $50 and the company tells me theres no policy to compensate my loss. How can you have drivers and even customer service representatives that cannot help you and cannot be trusted.? I will not give any more money to these horrible people. Not even the supervisor has been help.

Lyft support was the most difficult support care Ive ever had to contact or speak to. My issue was not resolved in anyway. My driver stole from me and support cant do anything to fix it. Therefore Im filing a police report to the local authorities. Lyft will never receive anther cent from me.

What is going on with Uber and Lyft's background check company, Checkr?

I worked for Lyft a few years ago and of course, didn't have a problem passing a background check. Drove for about a year, then started working elsewhere and lapsed. Re-applied in May for Lyft and my mind is blown away by the delay with their 3rd party background check company, Checkr.

Lyft can't (won't) tell me anything useful other than I have address all questions through Checkr (they seem to be a bot company that can't offer any useful customer service communication). Finally decided to just wait on Checkr's time frame for my background to be completed (which is scheduled for tomorrow).
Fast forward to 2 hours ago, and I receive an email that "...your background check has an updated completion date of July 27-Aug 1."

In no universe should a background check take this long...when I originally worked for them, my background check came back in 24 hours and after uploading all of my documents...I was working within 48 hours. What is really going on?

I am seeing other posters commenting on the need to take this to the media, threaten law suits, etc. But I just wanted an opportunity to earn some much needed revenue while I am in between work gigs. What a disappointment!

I will be deleting my account and never using you guys again! I've been using yall for 6 years + and never have y'all held a temporary hold on my money until now!

One of the worst job is lyft driver,
Because lyft company stole lot of money from drivers
They don't pay fair money to drivers
Always I asked passengers how much they charge you thats why i said they stole driver money
From Orange County to LAX charged the customer $300 and they pay me $109. This is one of the example

Scheduling for a ride will still end up with a 30 min late driver. They also have trouble scheduling rides because I have been waiting over an hour for a lyft I scheduled 3 hours ago.

I am a current driver with Lyft and generally I enjoy my rides and have had not many issues except one reoccurring one. There are numerous occasions in which I will pick up a scheduled ride and before it is time a little early, I will drive to the area to make sure I am there on time. Lo and behold the time comes around about 10 minutes or so prior. I still don't get an alert on the ride vanishes off of my app. I have contacted Support via chat three times on this topic matter and all three times they require me to have the riders information. My app erases all of that information the moment the ride is no longer there. So I was told I would have to take screenshot of every ride. First of all with the type of technology we have there should be no need for me to screenshot hundreds of rides. I understand that the app can track as they know every time we click on that screen and they can see all the rides. How is it that they are incapable of locating a ride that was scheduled to me.? This isn't fair to the driver or the rider. Furthermore the chat help is laughable. It's like they don't understand or know how to research properly, are supposed to be who we go to for support but yet can never help. They expect us to have all the info when they have access to the database.

The concept of "wait and save" fares on lyft is great. If you have the time and are willing to wait longer, then you fare price is lower.
Buuuuuutttt, what happened to me can happen to anyone and her is the warning. I booked a wait and save fare before morning rush hour and got a great rate: $60. I waited 20 minutes for a driver to be confirmed but when I did, the driver who confirmed then messaged me to cancel the ride and he did not want to take me to my Destination. I waited another 20 minutes messaging back and forth with him telling him that he needed to cancel not me. NOW, 40 minutes after my original request, I am in middle of rush hour and ride price jumped to almost double that original fare at $110. That is an insane difference. The pain of then trying to identify and complain on the issue was terrible and Ultimately they credited me $5 and said that my fare was not overcharged. Sooooo, do not book wait and save fares.Great idea but in practice, the drivers can refuse to take you and you have no power over them.

I think it's pretty crappy when you request a ride and they take the money out of your debit card or your bank account and then when you want to leave the driver a tip on that same card they double charge you! They charge you the initial charge and then another charge with the tip included which makes it kind of hard for people that are low income or people that are getting from point A to point B that don't really have that extra money to have their financial institution hold on to it for five to seven days! This is ridiculous this is why I will not take Lyft again! Why can't Lyft simply just add the tip onto what is already been paid? Why do they have to double charge me? I think this policy is pretty stupid and it's not user friendly! If I had all this extra money for my financial institution to hold on to for the double charge I wouldn't be using Lyft now would I! You really should stop doing this to your customers it's not fair and it's not a good business practice! Especially since you already charged me for the ride initially! You promote tipping the driver but only it causes more problems in the long run that's why I will not tip and I will not use Lyft again. I'm not wealthy I can't afford for that $14.46 to be held 5 to 7 days I needed it today!

Lyft go to hell, who's not treating drivers or customers. If a rider is mad at his girlfriend he give poor rating to driver, if driver didn't say "$#*!" word as he or she saYS THEY GIVE POOR RATING FOR THAT GOOD DRIVER

Last night my Mom called a Lyft to pick me up from school in Littleton. It was dark and raining. This person Tyler pulls up with highly tinted windows in a Tesla. I say hi are you Tyler and as soon as I get in the car he starts verbally attacking me telling me how the pickup didn't go smoothly, that I put in the wrong pin, I had no idea what he was talking about, he was incoherent and abusive. Then he drops me off at a gas station and says let the next person pick me up. I don't know if he was on serious drugs or what was wrong with him but he should not be doing this job and actually seems like an unsafe person to ride with. I've never experienced this. Lyft néeds to screen their people a lot better. I still don't know what happened, he was so off. Luckily a lovely woman named Victoria picked me up and I got home safely. Also a really nice guy named Pedro. Had dropped me off to school earlier. Don't get in a car with Tyler in a Tesla, I think something is wrong with him and he may even be dangerous, Update: I've reported him to Lyft Safety. Still had his license info and they've investigated the issue with a good outcome. Be safe out there!

I am livid. Im found out from some entirely disrespectful customers service agents that your company authorized a charge on my bank for $15.00 when I have gift card credit for Lyft. After being hung up on by someone who claims to be a supervisor. I took a look at my bank account and found that Lyft tried to authorize $15.00 from not only one account, but two accounts even though there is nearly $80.00 in gift card credit sitting on my Lyft app. One my personal accounts declined (thank God) and the other accounts placed the authorization and reversed it soon afterward. I soon found out from a representative who calls herself Carolyn that Lyft authorizes $15.00 even though you have credit because its set up that way in the system. She said its in the terms of service. So I will be contacting the BBB and making a complaint.
My ride history doesnt show records of this charge and no alert to this policy was given. This is a buyer beware that everyone should be aware of and I will make them aware of it.

I have proof and know this to be a fact. He was a friend of mine, Lyft and Uber hired a Convicted FELON TO DRIVE FOR THEM. TO PICK UP UR 30YEAR OLD SONS AND DAUGHTERS. THIS MAN WAS MY FRIEND. We were friends until I found out he did 8 years in Federal Prison for hurting a woman

I had reserved a ride 2 days in advance for a pickup at 5:50 am for a trip to dfw airport for an early flight. At 5:40 they cancelled the ride with no options. No excuses no nothing. $#*!ty company

They cam not come to pick you up from the airport you have to cross the bridge they should of told me that before they hold my money I am deleting there app after they refund my money never agaim

I booked my ride and I didn't look at my address and had to change it and they charged me 50 dollars for the ride if I had a car I would tell them $#*! you but I can't now I think the app is good but all they want is more of your money and I think they over charge for the rides and I can't wait to get a car

I had 2 recent experiences with Lyft as a new user. One was excellent and the other extortion.

My first dealt with Jean Paul and our party of 5 from Orlando airport to our Disney World resort late at night. This was my first experience with Lyft and I accepted our location pointer address, not knowing it was wrong and I could override with the airport. I did, however, put that detail on our request along with what gate we were at in the remarks to the driver.

Two prior drivers said they arrived but we couldn't see them, so Jean was our third attempt. We talked by phone and we found the pointer was wrong and he directed us to a better pickup spot at MCO. All went well and he took us to our resort.

I knew the price was between $36-40, and was charged $29 on our Lyft receipt for an XL van, thus still owed around $10. We decided I would tip him the difference, thus thinking maybe a generous $20 tip. Instead, he said the ride usually is $80 and thus he wanted me to pay him $60. I told him that was too much. As I only had $20 bills, I gave him $40 as a compromise. I really wasn't sure of the correct fare until our return trip, which was $39! He took advantage and I would never recommend him as he certainly knew the fare would be close to $40, not $80! I was surprised he gave me his card, as I am using it to report his dishonesty.

I am attached photos of both receipts. As a new user, I received $5 off each trip, but doesn't impact this review.

Many of my friends use Lyft when we go out if driving proves to be difficult (i.e. New Years Eve). I had never needed Lyft for myself until recently and thought I would set-up an account for future reference. I decided to download the Lyft app on my tablet. Set-up seemed fairly simple/straightforward....until the company asked for my debit card information. I read banking info was only needed for registration, and would NOT be used for any other purpose without my authority. Immediately after entering my debit card credentials, I was forwarded to a screen with a map and then simultaneously received a message that my driver was on the way. I did NOT order a driver; I was not planning to leave. Nevertheless, my debit card was fraudulently charged with a $15.00 fee so some fat broad could come to my house; this was within a two-mile radius. The rates were out of sight, even if I had wanted/needed a ride. I had to call my bank and dispute the charge, as one CANNOT directly contact the Lyft company. The result of my Lyft experience ended with my debit card marked as void due to wrongful activity and I am currently waiting for a new card to be shipped within the next ten days (if I'm lucky). DO NOT use Lyft... walking would be far easier. I'd even consider hitchhiking after my experience; at best I wouldn't be scammed without my consent...maybe murdered, but not conned by an illegitimate business!

There is no number for you to call to speak to customer service about fraudulent charges on your account. You simply write an "email" and they may or may not get back to you.

1) When the ride happened I was about 75 miles away from the pickup location.
2) I don't share my Lyft account with anyone
3) I can prove that I didn't take the ride because my job is Federally Regulated
Because I didn't order the ride AND I didn't take the ride, I'm afraid that I won't be giving any more business to Lyft.

It's all a lie about how protected you are. Several times I was harassed and they said I would never get that person again and I would. So many time I was reported for thing they said a customer said that wasn't true just because I ask them to put in their second stop and they would get upset and place a false report.so manytime I reported tolls they charged me for that wasn't correct and I mainly paid for it.
DO NOT TRUST THE RIDE SHARE COMPANIES AT ALL ITS NOT SAFE AT ALL.