Lyft

Chose the wait and save, waited an hour, only to have my reservation disappear without any explanation. Completely unprofessional.

Ride scheduled the day before for am medical appointment. Didn't show, support said, "unforseen technical problems." 1st & last Lyft order.

I wish I could give negative stars. Yesterday, Nov 2nd I called a Lyft to pick me up at the airport. Bob arrived at 9:57am. He did not get out of the car to assist with the luggage, but instead popped the trunk so I could put my luggage in the trunk myself. He dropped me off at 10:20am CST at ******* Hillcrest and did not pop the trunk for me to get the luggage. In fact, he drove off! I attempted to stop him. I immediately went on the website and called the ghost number provided. I called him 3 times and sent him 3 messages (the maximum communication attempts allowed). No reply! I contacted Lyft for support and continue to receive the same templated "lost item" messages. This is not a jacket left in a back seat. This is an entire suitcase with over $3k of contents. Lyft repeatedly refused to provide me with any assistance. I contact the Dallas police department to report the theft. There is currently an open felony theft case and STILL Lyft will not as much as attempt to reach the driver. I cannot for the life of me understand the refusal to assist in even the smallest way.

A letter to Lyft

Good morning,

As a concerned Mother of a minor child, I believe strongly your system needs to be addressed.

My 17 year old son was able to create an account reflecting he was over the age of 18. Are your passengers not required to show proof of their identification upon pick up?

My second concern involves the actual pick up from my home. Two people stood in the yard flailing their arms and shouting for the driver to stop. The passenger side door of the vehicle was opened at the time. I find it hard to believe he could not hear or see us. It is a no outlet street with a speed limit of 25mph. He pulled away in rapid fashion and was down the street like a shot. I find it hard to believe he was going 25mph on our street or the connecting residential road. Perhaps he was afraid of what the situation may become. However, he made an already difficult situation harder to resolve.

My final concern with your service proves most disconcerting. When I contacted your business for help needing the dropoff location, I was told this could not be disclosed. Given I am the parent of a minor who was leaving without permission and unbeknownst to his family, you need a system in place to aid the parent or legal guardian rather than abetting a minor child who happens to have a debit card and a job.

While our personal situation was reconciled, it was through no help of your organization. The legal ramifications of the 'what-ifs' for your company given your current system could prove costly for you and harmful for the minor. Regardless of whether the child was being placed or placing themselves in a dangerous situation, Lyft needs to revisit the systems in place in order to posture yourself as an advocate rather than adversary to this type of scenario.

Sincerely,
Xxxxx

I'm katja kook and i'm beyond upset Hello good morning I'm doing great hope your doing well but that driver was very unprofessional she only called one time she didn't even try to look for and it was next door also the 2 ride I ordered she made it like I was in her car and never was Lyft driver eddie drop me off and he found the place with no problem he was very helpful and gave him a nice review he also made feel better by day contact you guys to discuss the issue because he agreed with me I never had a problem with Lyft I love lift lift is a good company and for this bad experience to happen to me makes me very upset that my card was charged twice due to a driver that didn't even try did even call me to find my location and on the second order she didn't even drop me off she didn't even pull up she never showed up but she put down that she dropped me off and she never did that was very ridiculous for her to do and if you can find it why would you except the ride again if you couldn't find me and how do you drop somebody off in 2 min it really does not make sense

Never had to wait sooooo long...map is wrong 1 and the time they give me is wrong. You make $400 a month off of me you should fix it.