Lyft

Never, NEVER again I'll take a ride with this lousy company. They charged for priority when I asked for standard

Driver no show and we get charged cancelation fees for driver no show. We get charged $5 for driver changing their mind?

It is disappointing to start using a service to discover how they treat the customers. This is what happened when using Lyft for the first (AND LAST) time. I called a driver from Lyft. Came Mr. Brook to take us to the airport. The guy was driving holding a cell phone to find the airport that is nearly a straight line form my home. 10 minutes away. Them, decided to drive and text to find music. I asked him to stop to text, and he said this would be fast. Not enough, he stilled $20 from my husband as, he said the ride was $11.50 and, when my husband gave $20 he could not find the change. As we were late, he decided to give the change as tip. Just, minutes later, I got an email from Lyft stating they charged $17.50 to my credit card for the same ride. I called, explained the situation, they said they would investigate the situation. They did nothing and, today, when I still found the charge there, I send another email to get the reply below. I think to fill in a police report could be a good option. I suggest, my friends, to avoid this company.
Hi Eliani,
Thank you for your response. All charges on the Lyft platform are non-refundable, as outlined in our Terms of Service and Help Center. You can view this policy in Lyfts Terms of Service here: Lyft web page addrfess, under the section Payments.""
We can assure you that your concerns regarding this driver have been taken seriously, and that we have investigated this case and taken the necessary and appropriate actions.
Have you filed a police report regarding this incident? If you choose to speak with the police regarding the matter, we would be more than happy to cooperate. Should the police need any information from us, they will need to send a subpoena due to our strict user privacy policy.
Feel free to email me if you have any questions or concerns. To ensure I receive your response please reply directly to this email.

I love Lyft. Lyft is wwwwwaaaayyyy better than Uber. The customer service is great, the drivers are great.

Driver cancelled with no explanation or communication. 3rd time this has happened. And the last. Bu bye…

Besides the occasional extensive wait times(last week it occured to me for the first time to wait almost 2 hours at LAX for a ping) and then i got a ride going to Brentwood.

Driving for lyft, passangers and overall experience is great.

However, when you have an issue the customer service is the worst thing ever! It makes me so mad that their customer service is o bad. The other day i drove until I reached $100(gross amount) and out of those $100 i only had $39 available to cash out and when i saw that i got pissed! I didnt know(btw still dont know) what was going on. I may have cashed part of the money maybe but i really couldnt remember and had(have) the feeling that i was being stolen from. I contacted lyft SO MANY TIMES explaining with most detail as possible, i took screen shots and wrote on the pics, and the answers i got kept on being generic answers that were seriously annoying! I spent time trying to make it as clear as possible and the representatives didn't give a $#*!, they barely read my email...

Here is one of the responses:
"With Express Pay, you can collect earnings on a debit card whenever youve earned at least $50, after the Lyft fee. Ride earnings, referral bonuses and mentor payments are included in Express Pay."

Basically all their responses say the same thing, no one bothered to look into my account to explain to me where the money went and why I had only $39 available out of $100 when it should be around $75.

After i got my sign up driver bonus and ran into this simple issue that LYFT clearly doesnt give a $#*! about, I'm considering Uber again (Politics aside).

It's really frustrating...

Well thanks for reading

We were told (by another Lyft driver) that if we use such and such promo code when we are new to signing up that we may receive a free Lyft ride. Okay great, that was a lie. I've never used Lyft and that sh** did not work, but whatever, we need the ride and I get it anyway (wasn't too much money). It was better compared to Uber at the time. Well we get this guy named William in a 2019 Red Toyota Yaris. Perfect, but no, it wasn't. This other group comes out of where we are leaving from, and I hear them say look out for a 2019 red Toyota Yaris. Well f*** me then. Dude pulls up and I open the door first, I said you know you claimed two different rides from here?! He said oh. Fuc**** "Oh". So this Taylor bit** gets the ride and I get CHARGED FOR THE RIDE AND CANCELATION FEE! LIKE IT WAS MY FAULT THE DUDE CLAIMED TWO (1+1=2) *no common core here* LYFT RIDES. I'm disputing the charge on my credit card and I will never use Lyft again. If that's how a company treats their customers that MADE THEM, I don't want it. I got legs. I'll walk my a** somewhere. They got buses, I'll pay three dollars to get on some dirty a** bus. I got extra money, I'll pay Uber to come get my a**. All just to avoid getting sh** on by Lyft ever again.

Thanks, don't come back.

Happy New Year!