Macorner

I ordered in early August and should have received my order on Aug. 28th. 3 weeks later I contacted them to see where my order was. They said they had sent it to an old address of mine, they stated that's what I input in the order form, however, I had taken a screenshot when I placed the order and clearly the address was correct. Then they said for more money they could reship it?! Of course, more money for something I haven't received for an error that wasn't mine. This is purposefully done.
I sent them my screenshot and asked for a refund, they said I don't qualify due to the incorrect address. I've read several times of them doing this now, it's what they do to keep your money and give you nothing.
They are clearly a SCAM.

Ordered my item and it said shipped then just never updated again. Customer service offered me nothing but to keep waiting when clearly the package was lost in transit or never shipped to begin with. Wouldn't recommend

I ordered a belt 3 weeks ago and still no email on confirmation of when it will arrive. If I'd know it was going to be close to a month on shipping I would have never ordered. If I even receive the product

I ordered 2 tumblers for my sister's. The order came to $71 with shipping. They never shipped in 3 weeks. The customer service is horrible. I reached out too them several times and 4 days later, get a generic response about manufacturing and shipping process, which they don't adhere to. I finally got them to cancel my order, which they tell me takes 5-7 business days. I don't expect to get it. This company is a scam.

I ordered 10 Christmas ornaments for family in memory of my parents who have passed. I mistakenly ordered 3 of the ornaments (duplicates) in a larger size. I sent 5-6 emails to see if customer service would work with me to reorder the ornaments at a discount or without shipping charges. There were significant delays in response and then finally received a response that they would not extend any courtesy discount despite their posted policy of replacing any item if customer is not fully satisfied. I reordered the replacement ornaments at full price and I am a dissatisfied customer!

This company is deceptive, shows on their website they are located in CA, USA but they are actually in China. Their site before ordering tells you the item delivery date being apprx 2 weeks until your order ships then it changes to a month or more before you get it. They also say you have 2 days to cancel but you have no idea you are being deceived until they "ship" the item and it shows coming from China, then its too late to cancel. Now OVER a month later I still have not received my order! Don't order with this scam China company.

UPDATE: The company response is BS. They did send me a follow up email letting me know they won't refund my order because it was "custom". BS of a company, don't do business with them.

I could not review my order before sending. Sent/Submitted any way. This is when I saw 2 people were omitted from my personalized ornament. My fault. "Contact us" - 2 hour window to edit or cancel. Site would not allow me to edit, so I cancelled. WITHIN 5 MIN! A few hours later, I got an email stating my order was received & being processed, $ taken from my PayPal account! No customer service info / phone # to be found, no matter where I looked or googled.$161.97

Placed my ordered in November now its mid December and it hasn't even shipped. I have received more spam email from them than any other site ever. To order more $#*! of course yet I still haven't even gotten a produced product. Nothing. F thus place. 3 weeks to print out a simple ornament. Hooe your business goes under. You suck

Unfulfilled Memorial Plaque Order: A Disappointing Experience
In November, I lost my children's father and wanted to memorialize him with personalized plaques. I ordered six of them, each with a picture of the recently deceased family member, spending over $200 on this thoughtful gesture. The order was supposed to arrive before Christmas, but I never received anything. This experience has been disappointing and hurtful, especially during a time of grief. I urge Macorner to take responsibility and make sure other customers do not have to experience similar hardships.

Upset was charged for this water bottle and I Never received it! I emailed numerous times and they said it was delivered. I get my packages all the time from other places. Please be careful ordering from them. Months past by and I'm still waiting.

This company is a scam. I ordered a personalized sweater on 11/22 finally on 12/6 I received an email a table was created for shipping with tracking information. The tracking states waiting for merchandise from vendor. It is now 12/ 20 amd multiple emails back and for as there is no phone number for this company and they will not refund me and keep telling me tracking MIGHT be wrong and wait 3-5days after shipping for item. How can I wait when they never shipped item. Multiple requests for my refund with no resolution. Going through PayPal to get my money back. Please don't order anything from this company.

Ordered on December 1, promised on December 12, as of today (December 17) my item nor delivered. At almost $70 for 4 plastic ornaments this is unacceptable.

Your order is on its way
You'll receive updates on its progress.

Estimated delivery date: December 12

Worse company. Ordered 2 custom gifts at the end of November with a promised delivery date before Christmas. On December 20th I received an email apologizing that the gift was lost in transit and that they would be sending another order and would provide tracking. I responded by saying that I needed the gifts before December 23rd as we would be leaving to go out of town. No answer. I received the tracking information and on December 23rd before leaving the tracking information still showed it was still in California. It had not moved. I finally received a response and the package was delivered in December 29th. That's 4 weeks after I placed the order. Terrible company. Never again!

Purchased a $40 acrylic plaque of family with names printed on it well they spelled them wrong and won't issue a replacement or refund. They would not connect me to a supervisor or give me a phone number. And they said it was my fault. Never again will I buy from them. Poor service they don't put the custermor first

Sent pictureto be put on blanket wheni got it it was horrible couldn't even see my parents face ask for refund they won't give it I will never recommend this company to use ever and I will be posting picture of item received so people can see what a horrible job that they do.picture I sent crap I got in mail.

I thought wow they have great items, well beware. I ordered a leather bag from them. 50 plus bucks, They said they sent it, but part of the address was missing, my sister has been there for 20 years, every mail person knows her. So I heard it was sent back. Well I put my foot in my mouth and showed family what I ordered. So had to order it again. So now 110bucks and I'm praying. There answer was to reorder and they would only charge me 25 bucks. Yeah didn't happen. So if you order good luck I paid double, over a month late and still nothing…
A shipment from order MC#******* is on the way
Order MC#******* confirmed
First and second orders, sorry no picks because still haven't received anything. Good luck

After a one month wait, the customized mug finally arrived at my daughter's house. The Macorner rep replied promptly to my inquiry on Day 27 that the reason the status still showed awaiting shipment, was due to a lack of "human resources" at the time of shipping and the package did not get scanned in at time of transit. Interestingly, it showed up 3 days after I sent the inquiry which makes me wonder if it really had been shipped yet or not. Either way, it's here now and my daughter says it's great quality and she loves it. I'm updating my review to 4 stars now. The product would get 5 stars, but the shipping hassle was a mess.

NEVER buy from Macorner… overseas scam
They took over 2 months to send my product. Long after the expected ship date. When I got the product (outdoor door mat) it was all wrinkled, very thin, poor quality and the personalizations looked terrible. The mat was supposed to be an outdoor welcome mat, but it was made of fabric that cannot be out in the weather without getting ruined.
They refused any refund and I contacted them right away.
I'd never buy from them again!
Tina W.

I ordered a shirt from this company a cute Father's Day One $40 waited 2 weeks and then boom I get an email saying it's delivered I run outside to look no delivery not at the house not in the mailbox. Now 3 Days later customer service is refusing to communicate with me I've sent email after email with no response they got their $40 there's no phone number to reach anybody. All I would like is a refund or a replacement item sent but they will not honor it they scammed me don't trust this company.

I purchased a customized blanket and it turned out to be the size of a doggy blanket. They wouldn't return my emails asking to reorder in time for Christmas (I offered to pay again for the reorder but again NO RESPONSE!)

You complete a ticket for a call back, but no one ever reaches out. I placed an order, my payment went through and I never received a confirmation email or order #. There's no phone number or email. You just submit ticket after ticket and no one ever calls you back. Never again! Calling my bank to dispute the charge and BBB.

I ordered four acrylic Christmas ornaments with a picture of me and my siblings. Receive them today, and couldn't possibly be any happier with the craftsmanship. I absolutely love them and know that they will be loved by those I give them to.

Save your time and money! I received my personalized order and it was poorly constructed and messy, staples sticking out and tape uneven. I would be embarrassed to give this to anyone! Shameful rip-off!