Macorner

I ordered 2 personalized ornaments from them. 1 was correct, the other not. There is no customer service. There is no returns apparently in my situation. You Google a contact for Macorner, and it gives you a 800 number which guides you to another number. Upon calling the other number, they ask you to download anydesk. It is a scam app to steal your data. Do not fall for this. I did, but luckily they didn't steal anything. But upon using that they pretended to help me get refund (total way off) via Amazon (claims its not working) and then Google play. They actually ask you to check your bank account and this point, which thankfully mine is encrypted. Then they say we will have to figure it out on our end and call you back. I got gut feeling something was wrong at this point, and I decided to Google legitimacy of anydesk. The scammer kept x-ing me out fast. 2x. The 2nd time they accessed my camera and faced it towards me. It was eerie. So at that point I literally deleted anydesk promptly. I have been watching my accounts since. DO NOT TRUST MACORNER OR ANYTHING ANYDESK!

On May 23rd I ordered my husband and Father's Day gift. A t-shirt with our kids names on it. In plenty of time to receive it by father's day. After finally wondering where my order was on Monday of this week I call the post office it was sent back to sender due to undeliverable address. Before I contacted them I double checked my order to make sure I did not make a mistake entering my address. Of course I did not I have been here over 3 years and I just received another package that very day. After trying to find a phone number which there is none I emailed them it took two days to get reply and 24 hours between every reply after. It's very hard to get anything resolved that way. They are agreeing after blaming everybody from myself to the post office to resend it to me but they will not expedite it even though this is their fault. So now my husband will not have his gift in time. Instead of having it two weeks early it's now going to be 2 weeks late. I'm so beyond upset over this I have literally no gift now

This company could do much better with the website for customer services and providing customer service. I have been trying to work with them for mistakes that happened with shirts ordered. Both were not right. I ordered a medium shirt for my wife and mens 3X. When I finally received the order neither shirt was correct. The medium for my wife was nowhere close to what I ordered and the 3X was for a women. I sent in a request to see what they would do. We went back and forth for a bit just to get them to agree to do my wife's shirt and send it to me. They then sent me a screenshot of the order. I am not sure what went wrong with the system when ordering but it showed something other than what I saw when I placed the order for a mens shirt. So then I was willing to accept that somehow I messed up. I asked to see if they would allow me to replace it with the same price as they first sold to me and I got a snarky email back that started, "As previously stated…." Well I did not ask for the previous comment, I asked policy for a consideration of an approach I was willing to pursue. With that all said. I am taking the rest of my business to other places that care.

Never received my order and customer service claims no order exists yet my card was still charged. Use at your own risk

ALMOST A MONTH INTO THIS AND ANOTHER EMAIL EXCHANGE THIS MORNING:
MY EMAIL:
Again, a standard response of "We are working on it and will let you know when it's shipped". I don't want that answer. You need to make the T-shirts NOW and get them shipped today or tomorrow. I'm tired of this game…sorry but I will not go away or stop. I will be contacting the Federal Trade Commission, my attorney general and Econsumer.gov if you do not produce my products. This level of customer service is unethical and you have no phone number, take days to respond to my inquires, and reply with the same standard responses. I have had customs items ordered this month from other sites and the products are already shipped, in the states and will be delivered on Friday.
Your customer service and work ethic are inexcusable. Every message between us is being saved. You could manufacture those two t-shirts in one day if you wanted to and especially since they were a replacement and should have been top priority.
I would like you to resolve this issue today or I will be seeking legal help.
Please make this right. I am done spending this much time and effort for almost a month trying to get my dear friend her birthday gifts.
AND AGAIN GET THE SAME STANDARD RESPONSES:
Hi Wendy Alderman,
Thank you for contacting us! I'm Jennie from Macorner.
I understand your concern and I want to make sure you're taken care of. That being said, I'd be happy to have my team take further look into this. Either myself or one of my team members will reach out to you within 3 - 4 days.
All the best,
Macorner Support Team

Poor quality and you can't rely on them for expected shipping dates. NEVER AGAIN, they are no help if you have an issue.