Macy's

Shipping's usually fast and a good selection of clothing for smaller sizes especially in the sale category. But please, before you buy an electronic item from them do a search to price compare. Electronics are usually a lot higher on their site than elsewhere, unless they're having a sale, then it's the same price almost.:-)

Good site. Fun to browse. Easy to use and they make it easy to know what's on sale and what the coupons are good for.

I bought a pair of pants online 11. 21. 21, received today 12. 1. 21. Waited for delivery only to find security ink tag still on pants. Returned same day because security tag was left on. It was principle. I'm in store make a purchase, pant and sweater. Get home the security tag is on the pants. Ordered online so would not have to go in store. Frustrated because tag was on initial pair of pants. Then make purchase and happens in store also. My time is money, gas prices are high, I used to shop Macy's all the time. They really need to step up their game!

I was at the Macy's today. I was the only Indian person in entire Macy's store who could understand the song. What about 99% of your other customers who spends thousands of dollars. Isn't this America?

I have been receiving shoddy clothing when I order online. But Macy's sent a really nice outfit for a job interview for my son. The fabric and the workmanship is great. Very up to date--grey on grey. I caught a sale so the prices were fine.

I bought 5 items on sale (one purchase) for a total of $189, On my credit card I have 5 separate purchases and the total is $77 more than amount on my receipt. Macy's says they cannot do anything to correct this.

I ordered an item to pick up at a location. They ended up not having it so they ordered it online for me with free shipping and said it would arrive in 3 days. 10 days later, it still hasn't shown up. They have told me they have shipped a new order twice and still nothing. I think they are lying to me at this point and that they don't know what the hell they are doing. They can't get their $#*! together with their inventory or shipping. Don't order anything from Macy's!

I have purchased several clothing items and shoes from Macy's.com. I have gotten some really great deals that actually surprised me. Most recently I purchased two coats that I got for less than half of their retail price. They arrived very quickly and I am very happy with the quality. Purchasing on their site was easy and simple to find items I was interested in.

I had the unfortunate luck of ordering something from this website. No product ever arrived, they are impossible to get in contact with and don't seem to care at all about their customers. The level of incompetence of this website and company is criminal. Stay away!

I purchased a $400 Coach handbag online. It was sent in a plastic bag in a plain cardboard shipping box. No Coach gift box and no dust bag. According to Coach authorized retailers are suppose to be providing these, the store doesn't even have them! Of course when you call customer service, your directed to a foreign call center, these people barely speak English, let alone know what your even talking about! Never, ever again will I purchase ANYTHING high end from Macy's. If I wanted to be treated like a Walmart customer, I could've saved myself a bunch of money!

I think your policies suck. You don't have any human compassion. You should be shut down by the federal government and never be allowed to business in the US or the world. President Bush has more morals than your company. I will never ever in my entire life purchase anything from you.

Update: Instacart Customer Service never investigated nor called back as they had said they would. I had to work through my bank and file a fraud complaint against them in order to retrieve my money. Additionally, I needed to replace my bank card so Instacart could not do this again! Be careful!

I've bought some nice clothes for good prices at Macy's. But they don't have anyone out on the floor or behind the registers to help. I also bought an umbrella there that fell apart. But so did all the umbrellas I bought anywhere else. Well made umbrellas don't exist.

I ordered a pair of shoes for a special occasion and paid for 2-day shipping. The shoes never arrived, and Macy's answer was to tell me to call the post office and try to find them. WHAT? You can barely understand their customer service people, and when I asked to speak to a supervisor, they put me on hold for 20 minutes and then said they'd "call me back." STILL haven't heard from them. I have been a customer for 40 years and THIS is the best they can do?

I purchased a few items today at Easton Macy today. I met with a new cashier. He doesn't know all the promo code and discount code that applies on purchase items. I was thinking to pay all in full and never asked any discount. But all off sudden the cashier said I would get 20% off if I do next purchase right away. I did the same thing, and he didn't apply or use 20% off. Next cashier overtook the counter and and she started giving me a lecture. They fool the customers in such way even they do not have any valid reason why they should say that. I felt upset for being cheated by Macy staff

This same rug sells for $65 cheaper at Bed Bath and Beyond with totally free shipping. This rug is $276.67 at Bed Bath and Beyond without sales tax. Macy's advertised free shipping but added $30 onto item due to it's size and weight. I paid $311.02 for this rug plus $30 shipping and $26.36 tax for a total of $367.38. I will not buy from Macy's again. I will check other suppliers next time.

I already reported this to the FBI fraud division...

Macy's furniture has a policy to commit fraud. They deliver damaged furniture then force you to purchase a new set if you want an undamaged set. They then stated it was company policy and If I wanted any type of refund, they would have to schedule a pickup and after it return and records received in their warehouse it would take an additional 21 days or more before a refund is processed. I spoke with store management, Macy's customer service management and they said no one could do anything about it as it is their store policy. Even their white glove delivery service apologized and said there was nothing they could do. I then called the 7 year NO Worries policy which they charged an additional $500.00 on the $5,000.00 sectional and guess who answers? Macy's customer service. All a complete fraud!
Please bring justice to so many others who have been defrauded.

The "Smart Robotic" may be smart but I would never know as I cannot get past Step #1. It appears to be very poorly made and of very poor quality. All I want is to return them.There is no way to do this.,Please advise

Went to Galleria mall at sunset road Henderson Nevada tried couple of sandals found two but unfortunately no available new sandals my size order from them finally got it july 5 and guess what they send me an old dirty used sandals! It's better to buy at flea market at least even if it's used they clean it and look brand new this one from macys at galleria mall is the nastiest I ever had and worst part I still need to wait 10 business days to get my refund back … frustrated and angry

Ordered a few articles of clothing online two weeks ago. They came in and were the wrong size. The wonderful lady at customer service helped me with returning the item and ensured I got my correct size on a timely fashion. 4 stars for sending the wrong item.

The rating was 'average" because that is the average of my Macy's experience.
Different parts of the country have different stores-hard recognize the Macy's in Pentagon City, VA as the same store in Burlington MA.
The MA store has notoriously held up shipping for weeks, over- or under-charged, and been a dirty mess.
It has recently completed some renovation, but it hasn't renovated sales personnel.
VA and the Minneapolis store are another story-lovely, great displays, staff, etc. etc... that is why I ranked Macy's as "average."
The score was an average!

Very disappointed with Macy's.com. An order was placed for a certain slipper size in October 2021. Three times Macy's.com has sent the wrong slze. Compliant was filed twice via Customer Service telephone and via their email address. Mr W. H. Macy, please bring back the brick-and-mortar store.

Ordered channel perfume. My bank visa debit card charged full amount immediately. Tried to call customer support phone number. Phone cconnection unclear. Automated system said connected in 4 minutes, than 11, then 14. I am furious.

Cardholder for 10 years. Service in store is terrible and certain locations are so disorganized and down right rude! Will not be shopping any longer with Macy's, strongly considering keeping my bridal registry active now as well after today's experiance. Very disappointed.