Macy's

Macy's are full of liars and crooks. They go the lowest of the low every year and have strict inflexible schedule for the workers, making their lives worse. Do NOT go there.

I purchased a set of suitcases online and they came broken on the wheel, I called and emailed and I get need information when u gave them the order#. I will never shop there again

I am a long time Macy's customer. We sent in a bill late for an online order - at most it had to be two days late - because we had to evacuate for Hurricane Irma. Macy's received the payment and then promptly sent us a $2 late fee. Granted, two dollars isn't much and we were late - but there was no consideration given to the fact that I have shopped there for over 30 years with never a late payment, and to our geographical location. Many, many other companies have gone out of their way to send emails to offer help and services to people living in the areas affected by the hurricane, but apparently Macy's wasn't one of them. They insisted on taking $2 instead. It's not the amount, which is trivial - it's the principle of the thing. I sent in some comments to their customer service and provided my phone number to discuss it in person, and have heard nothing from them, which also speaks volumes of their willingness to care for their customers. I think I will be doing a lot more online shopping - at stores other than Macy's.

I SHOP ONLINE QUITE FREQUENTLY AT MACYS. I AM ALWAYS SO IMPRESSED WITH THEIR STANDARDS. I ALWAYS GET THE MERCHANDISE IN THE RIGHT COLOR AND SIZE, NOTHING HAS EVER BEEN DEFECTIVE (INCLUDING SMALL APPLIANCES.) AND EVERYTHING IS PACKAGED SO WELL. I NEVER HAVE TO RETURN SOMETHING BECAUSE OF THEIR ERROR.

I WISH THAT YOU GOT THE SAME SERVICE EVERYWHERE!

Dude the worst service ever! I got broken items and they were not giving me the gift that they said it comes with my purchase and they hung up on me. HATE THIS STORE AND WILL CANCEL MY MACYS CREDIT CARD. Their $50 VOUCHER IS A SCAM AND YOU STILL HAVE TO PAY $45 TO SHIP.

I purchased Cookware set on June 7 and opted for an Express Shipping where it was written as 1-2 Business Days. As I need the things asap then I don't mind to pay an extra USD 15 for the Express Shipping cost.

What I found our now on June 8 from their site that the items is "On the way, Arrives by Monday, Jun. 12" whilst if it 1-2 business Days it should be arrived by 8 or 9 June. I felt ripped off by paying an extra cost for 3 Days shipping instead of 1-2 Days

Order # *******226
GREENPAN
GreenPan Padova Healthy Ceramic Nonstick Cookware Set, 10 Piece

Ordered and a hour later I tried to cancel no option except to call.
They said well its been an hour since you Ordered so you can stick that cancel request where the sun don't shine!
REALLY! It's been a hour since I placed the order!
Well we printed up a ticket already... are you F**C*ING SERIOUS!
DON'T DO BUSINESS WITH THESE PEOPLE! TOTAL BULL$#*!!
NOW I HAVE TO DISPUTE THE CHARGE WITH MY CREDIT CARD COMPANY.
BUYER BEWARE... 30 MINUTE CANCEL WINDOW... WHATTA JOKE!

The worst service I've ever received. Idk what's worse in the store or on the phone. Just go ahead a close the business because that's what it looks like is going to happen. Not worth the stress.

I like to do online shopping at macy website. Easy to return clothes if it doesnt fit me. They never give me any troubles. Fast shipping( usually take 2-3 days to receive)

Welcome to the "Fake" woman's beauty department served up by the latest "Bot" of a women. Yes, May's is the "Twitter" of bots, censorships, etc. Warning, don't be fooled, adult only content.

Wow that was the worst publicity since the hindenburgh for air travel. Unless they are making good money from fining people what were they thinking. Who in their right mind would deal with them now. Wtf. If a company contracts you out of the right to review their bad service then they are saying WE HAVE SOMTHING TO HIDE.

I only come here because the wife occasionally finds some good deals. I've never been impressed with the quality or prices, and even less so with the service.

Great site with a great customer experience. Offers easy returns. Only downside is free shipping is on orders over 99$ so smaller purchases can't be delivered for free

They have some good sale items and the rug department is excellent, but it is difficult to find a sales person. Be patient if you want to save some money and are not in a hurry.

The clothes are good but
The system and customer service are Complete garbage
> No toll-free the phone number for Canada
> Returns are so so difficult
> Parcels and items are missing
> Freeqvantly keeps changing the website from Canadian to USA
> Customer service people in English not good and on background lot of noises
> Many times I gave feedback but no changes
I WILL NEVER ORDER ANY MORE FROM MACYS

Most of cashiers are nice and friendly, even if I know there's some designers clothes like Karen Kane, Calvin, Tahari, etc. I avoid to buy In Macy's in malls is for dos main reasons:
1) Restrooms are most of the time derty, paper on the floor, pi on the toilet or floor, people are too lazy that don't flash toilette, and for the amount that macys sell or size of the store, should be a person checking or cleaning the restrooms once a while during the day.
2) Dressing rooms pile of clothes, I do consider always employees there so I bring out in hangers the clothes I tryied. Some don't.

Macy's used to be a great store, especially their customer service. I spend a lot of money there and the other day I went to return something because it did not fit my daughter. But it had been awhile because she was away at school. So I went to return it. I had the receipt for it $134 (just one of many dresses I bought that day, so I spent plenty of money there) tags on, perfect condition. Apparently their generous return policy has changed. It had been a little over 90 days and after 90 days you aren't eligible for any type of return. I was expecting store credit since it had been so long (as I said they used to be great about returns). But nothing no crediting card back, no merchandise credit. They agreed that it was a dress, that had not been worn and had the tags on it and I had purchased the dress from their store for $134, but too bad for me or anyone else. Gotcha! You missed the date. We don't care what your reason is or what type of customer you are. The answer is, I am no longer a customer. I don't plan to spend another dime at Macy's, so this policy isn't working for them in my case.

Call to speak to someone about ordering a "Vac Pack"... price was not competitive and was the highest price on internet but I had 2 "Macy's Money Coupons" that had been mailed to me to use so that and a $12.+ credit on my account I thought I'd order it with Macy's and save substantial money. OMG! 15 minutes to wait on HOLD just to talk to someone in the Philippines about ordering it and he couldn't understanding & would't listen to what I was telling him... his supervisor... just as bad! Spent over hour trying to place the order, in the end got tired of the run around and poor customer service and went to another site and saved $21 + OVER Macy's "Deal of the Day" price... COMPLETE WASTE OF TIME! TERRIBLE CUSTOMER SERVICE EVERY TIME I GO TO MAKE A PURCHASE! It is currently over 1 week BEFORE Thanksgiving and ALREADY they are performing poorly! What the HECK!

I have no experience with this web sit other to say their products look fine however I thought only the natzi took away peoples freedom of opinion, isnt it illegal to put in a contract or clause a fine to curtail a persons freedom of expression. Also it apears they have broken the rulles saying they have an accredited bbb a+rating which it apears they dont. The company ceo should do the right thing and drop the fine and remove it from all contracts and also clear the Palmers credit rating and also give them a substantial compensation for harasment.

I put in a online order for Charter Club Jeans.I Like there jeans very much because they fit me good and this is why I like only there jeans.So I get a email and that my order is ready to pick up come to find out it is only one order of which I make a purchase for 4 pair of Charter Jeans...so I went to the store to pick up my order for one pair of Jeans and I order four on the same order number...ok so when I when I went to the store I just brought the jeans I order online...so Like a crazy person me went and order some more charter clubs jean...then I ask customer service the order I place today could I get it deliver instead of me picking it up from the store they told me no because after 30 mins you can not make any change to the order so now they want me to come and pick up one pick of each order of my order...and I told then I don't have the gas to keep driving to the store I am on a fix income and I do not have gas to waste coming to your store for one item.I want all of my order...so when all this is over I will never ever order anything from macy online store ever again.This will be my last.time I will go to the store instead.

The box that the shoes came in was like trash and the shoes were bent up and feels like cheap material was very disappointed but will not order online again from this site.

I really dont know why the people made a bad review about Macys.com
Since I move for another state and I do not have macys store close to me., I do all my shopping in Macys.com
I love it! Always I have a great experience., every item that I bougth I come on time and always before that the day is suppose.And at anytime that I have had some little problem., they give to me a great solution. Also every time that I need call them OMG
All representative help me and give better option and less money that I order for internet for my selft THNK YOU MACYS

To give you a good example of how bad Kleargear is? I sent them a "snail mail" message telling them what I thought of their extortion tactics. They are so screwed up in the head they didn't even open my letter- they sent it back saying "REFUSED" If anyone wants to see the letter send me an email to Larry2001t AT Yahoo DOT com and I'll send you a copy of the scanned letter.