Macy's

If you are thinking about buying anything from them read their
"Non-Disparagement Clause" first.

In an effort to ensure fair and honest public feedback, and to prevent the publishing of libelous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts KlearGear.com, its reputation, products, services, management or employees.

Should you violate this clause, as determined by KlearGear.com in its sole discretion, you will be provided a seventy-two (72) hour opportunity to retract the content in question. If the content remains, in whole or in part, you will immediately be billed $3,500.00 USD for legal fees and court costs until such complete costs are determined in litigation. Should these charges remain unpaid for 30 calendar days from the billing date, your unpaid invoice will be forwarded to our third party collection firm and will be reported to consumer credit reporting agencies until paid.

I spent a lot of money in their stores, up until 2 years ago when their choice and quality of products seemed to decline. Their marked down inventory takes up a huge section of the store... says something when you cannot "give" away what you were trying to sell retail.

Ordered bedding set in October and periodically checked to see tracking status to no avail. Thanksgiving day, I called customer service. The call center rep in Philippines had system trouble due to high volume of calls... after 20 minutes he discovers the merchandise was never sent to UPS. He promptly refunded my money and politely said he did not know what happened - and, Happy Thanksgiving. No apologies. Will never shop Macys.com again. The competition gets customer service.

I ordered 2 blouses on Macys.com that were supposed to be shipped via UPS in August. They did not arrive after 3 weeks. I was going on a month long vacation so I thought they would arrive while I was gone. They did not. I went down to the store who called the Macys.com phone number for me. The man I spoke to (Joshua) said my refund would be issued in 3-4 days. When I got my credit card statement there was no refund. I called Macys.com again and was told by David that I could not get a refund since it was now over 30 days. I'm disputing with my credit card company hoping to get my $66 back. It is so ridiculous since when you press the Track Package button on my order it clearly shows nothing was ever shipped. Lifetime Macys customer that will never shop there again.

I received an email advertising sheets that I had previously looked at for $23.99. When I clicked on the link in the email, the price was $200. I called their customer service and was treated like I was a liar. Even after I forwarded the email to them. They promised that I would hear from them in 24-48 hours…. I didn't. Poor company that won't stand by their email ads.

Almost everything I have ordered from Macy's I have kept, but the few times I returned items, it was never a problem returning it to the store for a full refund. When shopping in the store, they are always ready to find you any extra discounts available at that time. I always shop the sales & then use extra coupons.

I love every item I've ever bought at Macy's from Christmas ornaments to three piece suits for my college grandson to kitchen small appliances. Great place to shop. I'm VERY particular about everything I purchase from everywhere, no matter the item(s) or whatever.

I ordered men's Chanel Bleu. Great product! However, ordering from Macy's is ridiculous. They said I get to choose a free sampler with the order. I chose a men's fragrance sampler to possibly order more but they decided to send me the women's fragrances. I wrote them and they said I got what I ordered. When I said you sent me women's, they basically said they were sorry they were all out of men's and that I should go to a Macy's store and ask them directly. Sorry, I ordered online so I didn't have to go into their stores. Just plain incompetence. Won't be ordering again.

I've always liked shopping at Macy's. They have frequent sales that provide good value shopping for high end products. I often shop there for clothes that are high quality and stylish. Their online shop is convenient for me as well when I feel like shopping from home.

Tried ordering 2 dresses on line. The site will not accept a Canadian billing address. Dress was being delivered to a USA Macy's. Called the international customer service as directed by the on line customer service rep. What a night mare have 2 authorizations holds on my credit card but they could not place my order. Spoke to 3 individuals who have a hard time with the English language. Worst experience ever. Will be watching my credit card closely. Felt like I was dealing with scammers over seas. By the way I have ordered from Dillards and JCP on line with zero issues. Stay away from this nightmare!

What a shame Macy's have Borderfree doing their shipping. I have been a long time customer here in Australia never had any problems until Macy's gave the shipping contract to Borderfree.
I hate to think that I can no longer order from them unless they can give me another option for shipping.
Please change shipping.

Never had an issue with macys.com or in store. In many years of shopping with them I have never had any problem. The best sales price ever... Great selection of items and very well trained customer service. Fast shipping, but I will say their website sometimes too slow

Edgar Hernandez is the manager of the makeup Dept. in Oakridge Mall, San Jose.
He did an outstanding job working on my makeup for my son's wedding. He took his time and was kind and helpful. He helped me pick my 5 items at the end and took his time explaining every product I chose.
I recommended him to all my friends.

Macy's Beauty Estee Lauder services their clients with any of your beauty needs. I am impressed at what they are willing to help me with in order to better my skin appearance. And the products work as they say.

I made a mistake in size on my order, contacted right away, was told to wait 30 minutes, then was told that they only have 30 minutes to change the order and I was too late even though I contacted right away and had to wait the 30 minutes. Then i asked to be transferred to a supervisor who I was told it would be 3 minutes nad they never came on. I called on the phone and the guy put me on hold then hung up. I would not recommend. It was a horrible experience.

Website is so poor that I couldn't even register there. See the CBS News report on November 5. According to this report, Kleargear is suing their customer for a review they feel is unfair. Is this the kind of firm you want to do business with? I have no direct experience with this firm, but I'd suggest avoiding Kleargear. With any luck, the FTC will shut this outfit down. Just don't hold your breath for a government agency to do anything right either. Honesty is still the best policy.

I have been dealing with this company for five months. They charged me over $1000 for packages I never received. They sent out the packages again. The phone rep sent them to the wrong address. They did this twice! Then they blacklist my account for purchases. Then they send me to apology letters for their employees making mistakes. They never remove me from the blacklist but they keep charging me for things I don't get it. Now I can't get my money back, I haven't got the products and they have me on some crazy list that has nothing to do with me. Good luck trying to get any help. I called once a week I spent about 46 hours. It's about the principal now for me. The phone reps are ignorant, do not listen, and have no idea how to handle upper level it is. Shame on you Macy's. Dishonest, treating your good customers like crap and never having a real phone number than anybody can get a hold of anybody to get through help.

Macys furniture delivery service dropped large bureau down my steps damaging walls, moulding railing and ceilings. Called Macys, referred to delivery company, and all we got after 7 months is the runaround! Had to go to small claims court, pending case. Macys tried to just wash their hands when I paid them for delivery and THEY hired the moving company, not me. TERRIBLE customer service... 0 stars!

I ordered a pair of dress sandles and a purse to match. Paid an extra $15 for it to be shipped overnight. 11 days late still waiting... Called their customer service they resent order said it would take 2 days. Still waiting. First time last time dealing with these incompetent morons

I love being able to find what I like using the detail categories. I am able to add my discount codes and save money, plus they offer free shipping. If I get something I don't like, returns at the store are super easy. Now they offer store pick up. I save a lot of time shopping online but get the satisfaction of having it right away.

Macy's is a great place to order gifts from! My parents gifted me with a hoodie that arrived gift wrapped for my birthday and already has the return tag on it if I need to exchange it for another size. Talk about efficiency.

I ordered on Dec 5,2014. The site states 5-10 days from date of order. It is 9:18 am on Dec 23,2014 and I have not received my order yet. When I called to inquire this morning, a phone message states a customer representative is unavailable by phone at this time. When I click help on the website I receive Sorry, but this form is no longer receiving submissions.

This is the worst company in the world, if you write a negative review about them they try to fine you $3500 dollars. Now a couple is filing a lawsuit against them to get this resolved. They are nothing but criminals. Don't ever purchase anything from this company and watch out because they might change their name.