It has been 16 months since I reported a fraudulent purchase on my account. Every call I make is longer than half an hour, last call informed it was resolved 8/17/2015. Today 12/28/15 the charge is still on my bill. Called again and after 50 minutes on the line nobody could explain why; instead of transferring me to fraud department the customer service attendant dropped my call and didn't call me back. On the phone again... One more try, I need this charge off my credit report.
UPS did not deliver my package on time because Macy's didn't put the suite number on the delivery slip, even though the complete and accurate address was clearly stated at the time of the order.
The only solution Macy's customer service was able to offer was I could pick it up at the UPS depot, 5 hours after the end of work and on the other side of town. This is not acceptable, especially since I live 45 miles away in another city.
So poor attention to detail, followed by shabby customer service. I will not be using Macy's ever again.
Macy's provides a great shopping experience. It also provides above average retail items as its stock. However. Be prepared to dig deep into the wallet. For that reason I only shop the sales at the end of the season because they heavily discount items that remain on the racks at the end of summer and winter. That's when you can get your best deals.
I placed my first on line order with Macy's in December 2016. The items purchased were gorgeous! My cousin loved everything! Price break offered if order over $100 S&H free! Was a special holiday promotion. The gifts arrived in few days! Exceptional quality of products available. I would definately recommend doing business with Macy's again! It was worth it to not have to deal with crowds of people during the holiday rush!
I like Macy's.com! I get super deals on their website. Plus as a Macy's card holder I get sent coupons and ge double savings. I probably use them the most. Free shipping at over $50.00 and Returns are pretty easy. Sometimes packages take too long to get to me, but that is just sometimes. Most of the time packing is well done and On occasion it has been poor. When I have needed customer service it has been excellent.
My online order was just cancelled twice for no reason. I have learned that many people are having that problem with Macys online orders right now.
Over the years I have found Macy's website to be very challenging to place orders through. This time, at first it seemed to be better, although I noticed that they had neglected to give the full name/description of some clothing items as they appear elsewhere, leading to some confusion.
The big drama at Macys Online is whether or not your order will go through. The methods by which they scuttle orders has varied, but the basic problem remains. After the first cancellation I found Macys had an outdated phone number for me. I fixed that and put the order through again. It was cancelled again. They said they were unable to confirm information about me. The rest of my information looked okay. I don't have this trouble elsewhere. Others online were mystified by their orders cancelled by Macys, which grabs defeat from the jaws of victory.
They had a whole bunch of specials advertised, and then lo and behold! The "add to cart" button doesn't even work for those items once they go on sale! Nice scam to get people to your website, though!
If I could give this company one star I would. They are awful with customer service, extremely rude, and unhelpful. Although, I cannot generalize because there are so many Macy's branches across the country I can definitely say that with my experience at the stores in Miami and their online service I will absolutely never shop there again. For anything.
They need to hire more help. The people there are working fast and furiously and can't keep up. There is really no such thing as service. It's all they can do to clean out the dressing rooms and ring people up. I hate the whole coupon thing. The lines are too long with the time it takes to try to manipulate the sale to maximize the coupon purchase. Just lower the prices. It's a scam anyway. Half the time you can't find what you are looking for even if the sales person says it's in the system. It's likely on one of they many many hanging racks that are ever present. I just don't shop there any more. I have a card but never use it.
Online Macys site states available
Placed order, now over 90 day back order
Then they want me to give them my credit card number every 25 days while I wait.
Do not order from them, when I called customer service, I had a difficult time understanding the operators located in the Philippines, I was transferred 4 times still not one can answer a question.
Macys online site is misleading and a waste of time. Chair is not made and they cannot say when it will be? What a waste of time.
This review is about Macy's delivery service. After waiting more than 2 months for our furniture, it was finally ready, and I scheduled a delivery date on their website. The date came, but nothing was delivered. I contacted their customer service, and a lady politely said the website does not work in our region, and we need to schedule delivery by phone. Why do you have a website running if it is useless and doesn't do anything? I had made arrangements to stay home and receive the delivery, and was very excited. But it turned out to be a huge disappointment.
I paid the extra $10 to make shipping faster. One hour after I ordered the Christmas gift I noticed it was shipping on 12/26. I called to cancel and they said it is "too late" because it has been processed. What?!?! It's processed and going to sit until 12/26 before someone physically grabs the package and I CANNOT cancel. Buyer beware! Terrible customer service. I ordered same product from Amazon for $40 less and being delivered on 12/24. This is how companies go out of business!
I shop $#*!s sporting goods but Macy's has some good deals on Fitness clothes and lounge wear. I bought several items here at Macy's online they turned out to be great deals. The shipping was pronto fast too. Would recommend Macy's online.
Don't buy anything from these criminals. They use quasi-legal terms to intimidate customers and will use bullying tactics involving credit agencies to mess up your credit if you don't pay the $3500 "fine" they charge for a bad review.
Seriously, avoid this site like the plague.
Went to New York a few years ago with my two daughters, was advised that macey,s was not worth going to, but ignored there advice and went, wow! What a store, they had everything, we spent our last few hours shopping before coming Home, wonderful store.
Most pathetic service. They don't pick calls, have transactions about which no one can provide details And they would keep adding interest and finally will give to third party to collect with no way of right to Information. I would never be their loyal customer again!
Seriously I don't know how they stay in business with the terrific sales they have. I buy almost all my jeans from Macy's because I can be assured they will fit and they come quickly and are wrapped nicely and come on hangers. Macy's has never stopped being a classy store like many have. I love their advertisements and the coupons they send and I have absolutely nothing bad to say about them. They made a mistake, corrected it and gave me an extra $50 credit. I remember shopping there as a child and at 56 I still do. They are fabulous! There is nothing you cannot buy from Macy's!
I think that Macy's is a top notch store. I would give them a 10. I have made several designer handbags purchases and if I see one go on sale, after I have already made my purchase, they will go back and adjust the price. They are even pleasant about it. Wow, good customer service! Not use to seeing that now days.
Denver... was at a well known area. It is very busy area so you don't want to carry a purse. All day I used only my card with PIN. Went to Macy's to buy a $30 shirt. Big hassle, because no pic ID on me. If it was more than a $30 t-shirt, I could understand. Haven't been back.
I ordered June 13 and until today i have not receive it yet. When you track it only show, leaving the center, arrive in the center then ready to fly. Its a waste of time and money. Do not buy from Macy's, its a scam website.
Overview
Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members