• Macy's

Macy's

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Overview

Macy's has a rating of 1.8 stars from 1,455 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Macy's most frequently mention customer service, credit card, and next day problems. Macy's ranks 104th among Department Store sites.

  • Service
    377
  • Value
    336
  • Shipping
    313
  • Returns
    276
  • Quality
    288
Positive reviews (last 12 months): 8.2%
Positive
6
Neutral
0
Negative
67
152
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How would you rate Macy's?
Top Positive Review

“I love Macy's”

Kay N.
2/27/24

I recently ordered two robes from Macy's. They are soft, roomy and I love them. Ordering from them is easy and they deliver in a short amount of time!

Top Critical Review

“Merchandise is from outside vendors.”

VALERIE D.
10/23/24

I ordered a jumpsuit and within 24 hours called to cancel it. Was told that the VENDOR would respond within 24-48 hours that they received the cancellation request. Haven't heard a thing and my item is still being processed. Three days later. When I click on the tracking there is nothing there. Macys customer service rep told me it shipped. I can request a refund if the item is not here in 6 DAYS? The website said 2- days.

Reviews (1,455)

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Reviews that mention popular keywords

customer service (435) credit card (97) delivery date (14) credit score (18)
Thumbnail of user valeried795
New York
1 review
0 helpful votes
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October 23rd, 2024

I ordered a jumpsuit and within 24 hours called to cancel it. Was told that the VENDOR would respond within 24-48 hours that they received the cancellation request. Haven't heard a thing and my item is still being processed. Three days later. When I click on the tracking there is nothing there. Macys customer service rep told me it shipped. I can request a refund if the item is not here in 6 DAYS? The website said 2- days.

Thumbnail of user vinnycicci
Massachusetts
1 review
0 helpful votes
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July 11th, 2024

It baffles me that a billing department at a company of this size is not able to handle a basic internal billing oversight correctly. I purchased one pair of earrings for my wife in December. She brought them back to the store to get a new backing a few days later. They told her that they had to be exchanged for an entire new pair. We got 1 set and they have been billing ne for 2 for 7 months! And I just got off the phone with them for the 10th time and they would not have a supervisor call me back.

In the meantime, my credit score is now below 800 due to this!

Service
Returns
Thumbnail of user wil07k
New York
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

The quality of Macy's merchandise has diminished tremendously! Do not by mattresses from Macy's. I purchased an extra firm silver mattress set from Macy's on October 9,2023 and by October 23rd I was ready to return it. After such a short time a dent in the area where I sleep began to form. I'm only 150 pounds. This should not happen so soon with an extra firm mattress. Unfortunately, the dent has to be a certain amount of inches deep before you qualify for a return. So I've been stuck with a nightmare of a mattress until I can purchase another one. I've purchased two other Beautyrest mattresses from Macy's and didn't have any problems. Macy's is no longer the store it used to be. I can see why they are closing so many stores.

Products used:
Mattress

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Value
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Thumbnail of user ginac497
Maryland
7 reviews
3 helpful votes
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August 28th, 2024
Verified purchase

On August 20,2024 I placed an order for a blue pair of Levi's® Women's Classic Mid Rise Straight-Leg Jeans and a black pair of Levi's® Women's Classic Mid Rise Straight-Leg Jeans. Instead of sending me what I ordered, they sent me the blue jeans and a denim trucker jacket instead of the black jeans.
On August 25,2024, I called customer service. I was told they would send me the black pair of jeans, and I would not have to return the jacket I didn't order. On August 27,2024 I received yet another stupid denim trucker jacket. Again. I did not order it. NO BLACK JEANS.
On August 28,2024, I called customer service a third time. They wanted to send out yet another pair of "black jeans" (aka trucker jacket). I refused it as I did not want a THIRD jacket. So I asked for a refund. Unfortunately, I was told that *I* would have to return the two trucker jackets that I did not order. So between the original order, unpacking jackets I did not order, lots of time talking to customer service, and packing this crap, I have already wasted two hours of my time. Now they want me to waste even more time.
What did I learn by this experience? 1) Macy's hires the worse of the worst. People who are obviously are not "clear minded on the job". This applies to both the warehouse and customer service. 2) Because Macy's hires a LOW quality workforce, expect to, as a customer, have to spend your time cleaning up their mess. Want to see a movie with the kids? Nope, sorry, expect to spend at least two hours calling their customer service, running to the post office with returns, opening packages of stuff you never ordered. I will never buy from them again. Once is a mistake, twice incompetence, and the least they could have done was have UPS pick up the jackets THEY sent me in error instead of forcing me, the customer, to be further inconvenienced. Luckily JCP and Kohl's are great alternatives.

Tip for consumers:
JCP and Kohl's are better alternatives.

Products used:
Levi's jeans

Service
Value
Shipping
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Thumbnail of user as1405
Washington
1 review
0 helpful votes
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July 4th, 2024

This years fireworks show sucked too busy showing idiots performing and not so much the fireworks which is what we wanted to see

Thumbnail of user rayp501
Florida
2 reviews
2 helpful votes
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May 12th, 2024

I ordered boots 4/29 which I never received and was informed due to their time limit on orders I would have to wait to see if I got the order and if not they would refund my money! This totally unacceptable, plus nobody notified me on any delay so I would still be sitting waiting and not knowing if I didn't call! I will never use their website to order anything again and if your smart you would wary yourself!

Order #: *******991

Ray

Thumbnail of user boru68
New York
1 review
0 helpful votes
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May 8th, 2024

Macys is broke and going to go out of business. No customer service. Average time for call is two hours for customer service. These thieves took my $300 for an online order, never sent me my items, told me they had refunded it which is a lie. And now I'm forced to stop payment on my credit card. This isn't our parents Macy's. This is a classic tale of an end of an era. Don't go near this place as they have no morals and are bankrupt. And will go to desperate measures to steal your money.

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Thumbnail of user erniec73
California
2 reviews
2 helpful votes
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May 2nd, 2024

I purchased four work shirts with buttons. They are from Indonesia and are quite thin. They cost between $50 and $85; for $10, I can get three times the quality at Costco. What a joke, I thought I was treating myself to something wonderful. When I opened, I laughed.

Service
Value
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Quality
Thumbnail of user bretthallettawtgb
Armenia
27 reviews
8 helpful votes
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April 26th, 2024

Macy's needs to get its act together when it comes to shipping. My recent order was delayed not once, not twice, but three times, without any explanation or apology. It's unacceptable for a company of Macy's caliber to have such unreliable delivery services. Save yourself the headache and shop elsewhere.

Thumbnail of user maryp496
Virginia
9 reviews
38 helpful votes
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April 10th, 2024

WOW! This company has disappointed me so many times! Their quality has gone down the tubes. I moved 2.5 years ago to get away from an abusive relationship and called numerous times since the old address kept showing up on my account. I let them know my life was in danger but they never took any care in ensuring that it was deleted. They even sent statements to the old address! This means the stalker from my past now knows where I live. I gave them so many chances to rectify this account but they never made the change. I finally called them tonight and closed the account saying after dozens of calls and emails, the invalid information was still showing.They had the gall to inform me that if I closed the account, I could not reopen. Stay away from these horrible people. They don't care at all about confidentiality or anyone's safety. They make me sick to my stomach!

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Thumbnail of user purpledaygirl435
Colorado
3 reviews
3 helpful votes
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May 15th, 2024

Macy's used to be a decent store and had easy ordering, tracking, returns. Not anymore. It's a joke.

Tip for consumers:
I used to love Macy's. I can't stand them anymore. Everything is automated and it doesn't work. The clothing has turned to junk too.

Products used:
Women's tops

Service
Value
Shipping
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Quality
Thumbnail of user petera1453
Florida
1 review
0 helpful votes
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February 27th, 2024

Contacted customer service about bill. Paid bill in full. Assessed late fee for paid bill. Contacted customer service again and accrued another late fee disputing bill! No help closed account. Never again. Close the doors!

Service
Value
Quality
Thumbnail of user reahk1
Oregon
1 review
1 helpful vote
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February 18th, 2024

The Tanasbourne Macy's doesn't have carts at each door for handicapped etc. I asked recently in customer service and they said at other door! That was to far for me to walk without one so, I didn't get to shop at store,how many others don't shop there because of that!? Until they get some at each door,I won't be patronizing.

Service
Thumbnail of user lonnieh44
North Dakota
2 reviews
2 helpful votes
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February 18th, 2024

I purchased a set of blush (pink)
Silk pillow cases as a Valentine's gift. The delivery was scheduled for February 14th, but later changed to February 15th. When they arrived, the "bonus" pillows were NOT included. A call to customer service was initiated, to which the agent stated no such bonus was applicable.

My only recourse was to return the pillow case, and join the ranks of duped customers!

Due to the poor service, this may be my last Macy's purchase

Thumbnail of user eimansh
Texas
1 review
2 helpful votes
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February 16th, 2024

Refused to give a refund because the shipper (LSO) claims they delivered a product at 8:30 at night when they never actually showed up. Customer service line refused to acknowledge that it is their mistake and refused to issue a refund or replace the product. Never buying anything at Macy's again.

Tip for consumers:
Horrible company. Too expensive and not helpful

Products used:
I never received a produst to use.

Service
Value
Shipping
Returns
Thumbnail of user jayw280
New York
3 reviews
27 helpful votes
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March 11th, 2024

On March 8,2024 I ordered an item on your website - #*******815. Shortly thereafter I received an email stating it was shipped and will arrive March 10,2024.

It never arrived, but worse, UPS said they never received the order.

I called your Customer Service four times the morning of 3/11/2024, was put on hold six (6) times, and was eventually told wait another ten (10) days as they have no idea what went wrong.

They told me I would have to wait ten (10) more days to get any help. Seriously?

I asked for a refund to go purchase this elsewhere – I was told NO.

I asked for a supervisor – was placed on hold twice for 35 minutes each and was then told NO supervisor was available for 20-30 minutes, would I like to hold that long? A lot of sarcasm in their voice.

This was the most awful order experience, only surpassed by the worst telephone representatives I have ever encountered. Completely devoid of any customer empathy, no desire or ability to help, and they actually made the Macy's Buying-Experience exponentially worse.

Tip for consumers:
On March 8, 2024 I ordered an item on your website - #*******815. Shortly thereafter I received an email stating it was shipped and will arrive March 10, 2024.

It never arrived, but worse, UPS said they never received the order.

I called your Customer Service four times the morning of 3/11/2024, was put on hold six (6) times, and was eventually told wait another ten (10) days as they have no idea what went wrong.

They told me I would have to wait ten (10) more days to get any help. Ser

Products used:
Cosmetics

Thumbnail of user anitan207
Ohio
1 review
0 helpful votes
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January 30th, 2024

Macy's has always had my favorite store to shop at, but they closed the one that was closest to my home. So, I order online. On the website, it stated that the shoes were true to size, but, when they arrived, I tried them on and they were too small. I didn't want to go through the hassle of shipping them back. My intentions were to return them in person. Six months went by, and I was working in the are where there's a Macy's. I tried to return them, but was told they would have to issue a store credit, because I didn't return them within the 37 day return policy. They offered to refund me $14.83 for a $60 pair of shoes. I asked if I could exchange them for a bigger size and was told "no." Needless to say, I will not be shopping at Macy's anymore, due to their poor customer service.

Products used:
Shoes

Service
Value
Shipping
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Thumbnail of user cassiek65
Illinois
4 reviews
2 helpful votes
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November 18th, 2023

Macy's has been my go-to destination as a young mom, and it's been a lifesaver in more ways than one.
Whether I'm looking for trendy clothing for myself or comfortable, stylish outfits for my child, Macy's consistently delivers. Their selection of baby and kids' clothing is not only adorable but also durable.

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Thumbnail of user gloriag563
Florida
1 review
0 helpful votes
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February 26th, 2022

I ordered the Candace queen bed (on sale of course and while on the surface, the bed did look good, until further inspection after unpacking it, I noticed the following issues. The bed arrived with a big hole in the back of the headboard as well as the wood on one of the legs was chipped off. Apparently Macy's QC team and Factory inspectors need to be retrained on looking for defects in their product because this bed should not have left their warehouse in that condition. And as I left this same review on their website over a week ago, Macy's has not posted so this is why I'm posting it here.

Products used:
Candace queen bed

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Thumbnail of user danim13
BO
10 reviews
22 helpful votes
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May 18th, 2015

You can shop almost any clothing brand at great prices at Macy's. Sometimes when I go to the mall right on woodside New York and cant find an item my size, Macy's.com tells me which stores could have my size.

Thumbnail of user mannyh
Massachusetts
10 reviews
22 helpful votes
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May 1st, 2014

Decent offerings and sorting make this site a once or twice a month shopping experience.

Their preview of merchandise is not always clear on differences between similar products (pants, for example).

Their sales codes are always spot on (when these don't work elsewhere, it troubles me).

Link to your account for easy checkout.

All and all, a good experience.

Prices can be high sometimes and wish the clearance section was larger.

Thumbnail of user nikkim23
Ohio
5 reviews
26 helpful votes
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September 7th, 2016

I love getting beauty products there because its like always free shipping over 25 bucks, beauty items only! But a lot of times they will run free shipping no minimum order on beauty items and they sent me a goodie bag with the last 2 orders filled with expensive samples. More than sephora. Their other clothing and bedding and stuff can be pretty pricey for my liking so for that I'll take off 1 star but they have never disappointed me and have excellent customer service

Thumbnail of user chriss4088
New York
1 review
0 helpful votes
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October 21st, 2022

Macy's does have great sales and customer rewards but their customer service call center is awful! You get nowhere with the people that take your call. They need way better training. "Sorry ma'am" is their fave phrase yet no resolution

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Thumbnail of user jak715
Mississippi
8 reviews
15 helpful votes
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March 14th, 2017

Love a good deal especially if the quality is good but Macy's pricing practices are downright maddening. I've bought something only to find it 50% off the next week! It is not at all convenient to return things and returns drive everyone's costs up, including prices consumers have to pay. I respect retailers who deliver quality at a fair price to themselves AND the customer.

Thumbnail of user kiml52
Virginia
24 reviews
28 helpful votes
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August 8th, 2015

Not too satisfied when products delivered on different dates even it was ordered on the same day. Especially during the Holiday, they need to improve their delivering operations. Due to this, I have stopped ordered online but go straight into the store.

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Macy's - FREE Shipping at Macys.com. Macy's has the latest fashion brands on Women's and Men's Clothing, Accessories, Jewelry, Beauty, Shoes and Home Products.

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1.8
1,455 reviews
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