Macy's

Macy's has always had my favorite store to shop at, but they closed the one that was closest to my home. So, I order online. On the website, it stated that the shoes were true to size, but, when they arrived, I tried them on and they were too small. I didn't want to go through the hassle of shipping them back. My intentions were to return them in person. Six months went by, and I was working in the are where there's a Macy's. I tried to return them, but was told they would have to issue a store credit, because I didn't return them within the 37 day return policy. They offered to refund me $14.83 for a $60 pair of shoes. I asked if I could exchange them for a bigger size and was told "no." Needless to say, I will not be shopping at Macy's anymore, due to their poor customer service.

Macy's owes me a refund and their policy states that refunds are issued back to your original form of payment. Well Macy's screwed up and sent me a gift card. I did not ask for a gift card, nor do I want one. I have called customer service four times in a month because I still haven't received the funds back to my credit card. Each time someone different tells me a different time frame to expect my refund! They had to zero out the card they erroneously issued me and then send the money back to my card. How on Earth does this take 21-30 business days to refund my account and they received my return on 12/10 and today is 1/12? Where is my refund? It's 2024 and this is Macy's! Horrible service and I am never shopping with Macy's again. Every year I buy loads of presents for my family. Not anymore. Absolutely absurd. You should take your business elsewhere.

The Portage, Michigan store is run down and dirty. The floors are filthy. There is not enough staff to ring up customers. It takes a long time to get your order rang up because they focus so much on having a Macy's credit card. The interest rate for the Macy's card is so high - 29%. The store is outdated and run down.

I purchased a formal dress $179.00 for a wedding in Dominican Republic, spend $1280 to travel with my husband. I tried the dress it fit perfect but the lady helping me had a hard time closing the zipper. I asked her if she felt this was good because I was traveling to a wedding abroad, she said its not a problem.
Well sure thing i got to the wedding and the zipper was wide open 20 minutes later, 100% defective. I had to leave the wedding and miss the whole event. I went back to the store today and customer service in Macys at westland (including the supervisor)said the dress was used and with a broker zipper and can't issue a refund. This is sooo abusive, Highway Robbery, they sell a defective dress and then call it broken and used. DO NOT BUY FROM MACYS! I am closing my account with them.

The Women's Shoes department at Cross County shopping mall has no heat. The employees are wearing their jackets and winter accessories while they are on the selling floor. I overheard the employees complaining that managers are not addressing their concerns. This has been happening since Thursday January 25th. Today is Sunday January 28th and it is still cold in the department.
Management needs to address this immediately to protect their employees.

Ordered a suitcase 12/31/23, after several confusing emails, the order is backlogged. Called customer service 01/08/24 to cancel since there is no possible date of delivery. No confirmation received for cancellation, today another email saying order is coming but no date. Will call again tomorrow. This is insane.

I ordered a pickup item from the nearest Macy's store. After waiting several days and not receiving an invitation to pick up, I called support. They told me that the item was not in the store and they would be happy to send it to me by mail for free and quickly. I agreed. After waiting another week and not seeing any movement, I called support again. There, instead of finding my item, they asked me several times for my personal data, my husband's data, countless times, they confused the numbers on my order - they don't understand the word zero. They were very rude to me and shouted at me if they tapped out the numbers incorrectly.In the background of my interlocutor, children's screams and the clinking of iron utensils could be heard. This is how they conduct customer support. Terrible and disgusting

I paid the extra $10 to make shipping faster. One hour after I ordered the Christmas gift I noticed it was shipping on 12/26. I called to cancel and they said it is "too late" because it has been processed. What?!?! It's processed and going to sit until 12/26 before someone physically grabs the package and I CANNOT cancel. Buyer beware! Terrible customer service. I ordered same product from Amazon for $40 less and being delivered on 12/24. This is how companies go out of business!

I would just like to enter that I ordered online a pair of diamond earrings that were on sale at the time for $700. I called Macy's to tell them I did not receive the package and I would still like the item. Initially, they said that that was fine subsequently I received an email that said not only were they not going to send me the product but that I would be charged for the product that I never received. I have been a customer of Macy's for more than 15 years and never had a problem like this before shame on them. At least I understand why they won't re-ship the item because the price went up $300. Bad business.!

Macy's does not care about the customer at all. A package is lost and they will not help. Keep telling me to comeback 24 hours and it will be delivered. You can tell that the package is lost but keep giving me the same answer. I have had problems with other companies and they solve the issue right then and there. Those companies go above and beyond to help their customers. Macy's does not care about their customers.

If you want an item on stock to be delivered in a timely manner, DO
NOT ORDER online from Macy's! Placed an order a week ago. The item was in stock. It's been a week and it is still in the processing stage. I contacted Macy,s. After being on hold for 20 minutes all they said is that I would need to wait for at least another 10-12 days! If you need an item from Macy's, go directly to the store or better yet, order or buy it from another merchant.

Impossible to get any service on the chat line, mostly incompetent personnel who cut you off when they no longer want to explain their errors or their incompetence. Returned an online purchase, was given a partial refund, the balance was apparently (they claimed) applied to Star Reward program which was never credited! Chatted twice with CS and got no answer for the zero balance weeks after return! Going not just Kohl's way, now probably JCP way as well. Good luck!

After today's shopping experience at Old Orchard Macy's in Skokie, I will not set my foot in any Macy's stores.
Employees are unprofessional, unpleasant, and disrespectful.
At men's coat department, lady at the register told me "you should know your sons size, you're his mom", and "Is 60% off not enough for you, you want more?" "DO you want more""
And of course, I didn't get "thank you "or "have a nice day", she just angrily turned to the next customer.
Probably we should pay them to let us shop there.

I have spent a month trying to get a return label or QR code! I live in a remote area of the Smoky Mountains with limited internet that won't download the code and I'm 4 hrs from closest Macy's. I have called. Tried to chat. Contacted corporate without any luck. The foreign customer service has no idea what I'm asking. It's not in the script! So no idea how I can return these. I'm not driving 8 hrs round trip. This is why I shop at Amazon. No issues. Won't order from Macy's again. Please hire American Employees! Seriously.

Macy's charged full price for the shoes but sent me a reimbursed pair.
The upper and heel have wrinkles, the soles are gray and even one sole is attached with two staples!
I am not in the States currently, so the shoes have to be forwarded by international shipping. I don't even know if it is worth returning them by paying an international shipping fee again.
This is my first time shopping at Macy's online store and will be the last time.
If you could give a negative rating, I would just give countless negative ratings.

I purchased shoes for work six months ago and they have completely fallen apart. The right shoe heel has a hole all the way through it. They're claiming because it's been over 45 days they can do nothing about it. I just want a new pair of shoes.

How much worse can the service get? Is Macy's striving for the worst service/store record? I think they got it!

Stupid, senseless, ineffective automatic system - Check!

Unreasonable waiting times with no option to receive a call-back - Check!

Elimination of the immediate customer service connection option for frequent customers - Check!

Lost/never shipped items - Check!

Rude, indifferent customer service representatives leaving callers on hold, never to be heard back from -Check!

Sending wrong items - Check!

Sending a returned clothing item with clear signs of wear - Check!

Promising to call back with confirmation, never to be heard from again - Check!

Dear Macy's,

Please stop trying so hard to be the worst, go out of business and not be regretted about! You got it all!

Your Loyal frequent customer and former fan.

Absolutely disgusting! The company sent my Xmas gifts to wrong address. After 3 phone calls the China based customer service said they would route then to correct address. Guess where they sent them! Back to macys! Now these items are sold out and I have to deal with last minute nonsense!
Worst customer service they barley speak or understand English and sound like they are reading a promoter like Biden!

I purchased an item online and had to return. The item was received and marked accordingly. Their policy that pops up says refund will be issued in 3-5 days with no specification on type of payment. I called because it had been over a week. I was told that was only for Macy's credit card purchases and any other form if payment would be 10-14 business days. I used a Discover card so I am supposed to wait 3 weeks. That is absurd and unacceptable and not what the return policy states. I will never shop online at Macy's again

I ordered a sofa in early September online. Checked status in early October where they told me it would be coming around mid November. Heard nothing so reached out to customer service Nov 9 only for them to tell me my order had been canceled due to the item being discontinued and "someone was supposed to reach out to me". Tried getting hold of someone a degree higher to see what they could do for me. Got nothing but "sorry for your frustration " sentiments and no offer to remedy this as a consumer who had entered into a contract with them to provide an item they failed to deliver. Just in the black hole of zero customer service and zero class. They have shown me that it's not worth paying for the Macy's name as you'll get no better service than the rest of the online circus.

Meanwhile Macy's had emailed me to rate my purchase several times to review an item I never received. They also continued to advertise the sofa on their website.

Macy's went out bad. They need to start closing stores. I ordered on line after Christmas and only 1 item will be delivered January 10th and the other items January 12th. A store I trusted. Well I will start ordering from Shein like everybody else. A big disappointment. Just close

I ordered my friend a birthday present - wanted to spoil her on her special day! I was excited for her to open it! It never arrived When I called I was told that my package couldn't get delivered because the address was a PO BOX. Why in the world it let me make an order that couldn't get delivered? To make matters worse - I accidentally put my friend's address as billing, so the rude agent in the phone refused to give me any information about it and said that my friend has to call herself. I asked for manager and they put me on hold for 40 minutes and then dropped me. What an awful customer service and unreliable company! Never again!

Was promised the item by the 20th of December before the holiday. It never showed up. I contacted and they said it had been delayed. (Until the 27th) "There's nothing we can do, it's the holiday". No apology, no compensation. I even offered to purchase a new one if they would cover expedited shipping. Nope. Can I speak with a supervisor? Nope. Rudest customer service I've ever encountered. First off, don't promise delivery by a certain date if you are unable to fulfill the promise. It's just a trick to get you to buy. Luckily, I found a WAY cheaper bottle at Sam's club. Returning this JUST so THEY can't have my money. Never will I buy from macys again.