Macy's

Always has sales going on! And most times I can find small sizes and if not they will ship from another store

Shop Macy's online often. Always receive my orders promptly. Merchandise is packed securely. Products are in clean condition and sizes are correct.

I placed an order and tried to get a response by email but took weeks. While they are a very reputable store, this was not a good impression for me.

Here's the latest kind of treatment you could expect from this company. I pulled this off the MSN homepage...
It's always tempting to take out your dissatisfaction with a product or service on line, but Jen Palmer is paying the price for that temporary relief. After the frustration of getting stiffed on an order from KlearGear.com and the lack of a response from the company, the Utah woman posted her criticisms on ripoffreport.com. Some three years later came a notice from the company that the Palmers were in violation of a nondisparagement clause in their original purchase agreement, and that they had 72 hours to remove the post or face a $3,500 fine.

But ripoffreport.com wanted $2,000 to take down the review, and now they say the dispute with KlearGear has dinged the family's credit report, leading to a pile of rejections as they apply for auto and repair loans. "I have the right to tell somebody else these guys ripped me off," said Palmer, who is hoping for one last appeal with a credit bureau.
My advise to this poor woman is hire a attorney and SUE the KRAP out of them!

Bought a dress on this site and received it after 3 weeks. But it's very good. Cost-effective is still very high.

Easy browsing fast free shipping always on sale. In short macy's is the best online clothing store with the largest selection.

Been shopping at Macy's for years. Love the merchandise hate the return and customer service.
Im ready to let go. Goodbye

Quality not up to par for what they price things at. Then they have these creative but insulting sales. They're okay

I made and order, paid for 2 day shipping, and it wasn't shipped. I called and emailed customer service, and they are just clicking the same UPS button I have that says UPS HASNT RECEIVED THE PACKAGE. Now they're trying to make me wait 16 days while they "investigate". Ridiculous. They have the same link I do, and UPS clearly hasn't received the item, yet they're making ME wait…. Just shop with Dillards. MACYS.COM is a joke.

I think my title says it all. They say 5 to 10 business days then they after you pay Oops it'll take a month or if ever.

Thank you

Macy's is one of my favorite places, on and offline. I could spend hours shopping here and never be disappointed.

Excellent quality of merchandise and you can often hit a sale. Customer service is spot on. Return process is wonderful.

I love may's my only complaint is they don't have that many clothes for someone like me who wears xs, other than that, is a very good company

Once upon a time Macy's was the only show in town Now with the internet there are many more options but it's still a good place to shop

I ordered a desk in October 2021 and after I ordered I received a message that the item wasn't in stock until January 2022. I was surprised but waited for the item. When it arrived it had a broken and glued drawer and one that wouldn't open. I reported it and they sent a tech who said they needed to be replaced and Macy's will call me. After a few days without hearing from them I called and the customer service agent said they couldn't replace the drawer and needed to schedule a full exchange. I waited 2 weeks for the exchange… came broken again. I told their delivery guy I refused to accept a broken item and he told me he couldn't take it back and that I needed to call Macy's. I did and they confirmed it was my right to refuse the item. They booked a 3rd exchange… few weeks later the exchange desk was also broken. I told the new delivery guy he needed to take both desks and he also refused. I called Macy's and they basically said that it was my right to refuse the item but I needed to keep it u til they arranged a new return. It was ridiculous. They promised it would be fast and I had a broken desk for 2 additional weeks in my office. I tried to write a review twice in their website and twice they didn't post it. Terrible customer service and products. Go to a credible furniture store that stand by their products and are responsible.

DEPLORABLE way to do business! Use this company as a case study in how to drive your company into the ground! Nothing good to say about them other than we can't give ZERO STARS!

I'm just chipping in. Have never been a customer. They get one star for fining a couple $3,500, after they made the mistake, which isn't very nice.

Lol... terrible website and the guy who tried to fine someone $3500 for a bad review and ruin their credit you just ruined your business you fools

Macy's "reserves the right" not to process my refund for a 4-glass set that was delivered as a useless box of tiny shards of dangerously sharp glass.

I can to put 5 stars to Macy's. Com, perfect shipping, arrived at time, and their products are excellent.

Macy's does not usually accept any coupons. They send a bunch out. But they rarely give them to you.

I ordered from them on Black Friday. Unfortunately they sent my item to the wrong address. I track my shipments closely so I notified them of the issue within an hour of the UPSP noting it was undeliverable. Over the course of a week, I dealt with (4) different reps. My question every time was: "Where is my box going and how do we get it re-sent to me?" What I got was some version of the same "It's no longer in stock so we can't re-ship it. Here's a refund." I was clear every time. I'm not talking to about shipping me a new item. I don't care if it's in the inventory or not. The items I ordered are coming back to Macy's. There' s no obvious reason why you can't send them to me. The first person said some escalations team would contact me in 2-3 business days but that never happened. It wasn't until I got the 4th person that they told me they have no way to communicate with the warehouse that would receive the returned shipment? Seriously? There's no procedure for getting me what I ordered? My only consolation is that my kids had no idea they were getting this particular thing for Christmas so they won't know they aren't getting it.

Adore online shopping here. Especially when a great discount on something I really wanted appears. Definitely worth a try