Macy's

It baffles me that a billing department at a company of this size is not able to handle a basic internal billing oversight correctly. I purchased one pair of earrings for my wife in December. She brought them back to the store to get a new backing a few days later. They told her that they had to be exchanged for an entire new pair. We got 1 set and they have been billing ne for 2 for 7 months! And I just got off the phone with them for the 10th time and they would not have a supervisor call me back.

In the meantime, my credit score is now below 800 due to this!

The quality of Macy's merchandise has diminished tremendously! Do not by mattresses from Macy's. I purchased an extra firm silver mattress set from Macy's on October 9,2023 and by October 23rd I was ready to return it. After such a short time a dent in the area where I sleep began to form. I'm only 150 pounds. This should not happen so soon with an extra firm mattress. Unfortunately, the dent has to be a certain amount of inches deep before you qualify for a return. So I've been stuck with a nightmare of a mattress until I can purchase another one. I've purchased two other Beautyrest mattresses from Macy's and didn't have any problems. Macy's is no longer the store it used to be. I can see why they are closing so many stores.

On August 20,2024 I placed an order for a blue pair of Levi's® Women's Classic Mid Rise Straight-Leg Jeans and a black pair of Levi's® Women's Classic Mid Rise Straight-Leg Jeans. Instead of sending me what I ordered, they sent me the blue jeans and a denim trucker jacket instead of the black jeans.
On August 25,2024, I called customer service. I was told they would send me the black pair of jeans, and I would not have to return the jacket I didn't order. On August 27,2024 I received yet another stupid denim trucker jacket. Again. I did not order it. NO BLACK JEANS.
On August 28,2024, I called customer service a third time. They wanted to send out yet another pair of "black jeans" (aka trucker jacket). I refused it as I did not want a THIRD jacket. So I asked for a refund. Unfortunately, I was told that *I* would have to return the two trucker jackets that I did not order. So between the original order, unpacking jackets I did not order, lots of time talking to customer service, and packing this crap, I have already wasted two hours of my time. Now they want me to waste even more time.
What did I learn by this experience? 1) Macy's hires the worse of the worst. People who are obviously are not "clear minded on the job". This applies to both the warehouse and customer service. 2) Because Macy's hires a LOW quality workforce, expect to, as a customer, have to spend your time cleaning up their mess. Want to see a movie with the kids? Nope, sorry, expect to spend at least two hours calling their customer service, running to the post office with returns, opening packages of stuff you never ordered. I will never buy from them again. Once is a mistake, twice incompetence, and the least they could have done was have UPS pick up the jackets THEY sent me in error instead of forcing me, the customer, to be further inconvenienced. Luckily JCP and Kohl's are great alternatives.

This years fireworks show sucked too busy showing idiots performing and not so much the fireworks which is what we wanted to see

I ordered boots 4/29 which I never received and was informed due to their time limit on orders I would have to wait to see if I got the order and if not they would refund my money! This totally unacceptable, plus nobody notified me on any delay so I would still be sitting waiting and not knowing if I didn't call! I will never use their website to order anything again and if your smart you would wary yourself!

Order #: *******991

Ray

Macys is broke and going to go out of business. No customer service. Average time for call is two hours for customer service. These thieves took my $300 for an online order, never sent me my items, told me they had refunded it which is a lie. And now I'm forced to stop payment on my credit card. This isn't our parents Macy's. This is a classic tale of an end of an era. Don't go near this place as they have no morals and are bankrupt. And will go to desperate measures to steal your money.

I purchased four work shirts with buttons. They are from Indonesia and are quite thin. They cost between $50 and $85; for $10, I can get three times the quality at Costco. What a joke, I thought I was treating myself to something wonderful. When I opened, I laughed.

Macy's needs to get its act together when it comes to shipping. My recent order was delayed not once, not twice, but three times, without any explanation or apology. It's unacceptable for a company of Macy's caliber to have such unreliable delivery services. Save yourself the headache and shop elsewhere.

WOW! This company has disappointed me so many times! Their quality has gone down the tubes. I moved 2.5 years ago to get away from an abusive relationship and called numerous times since the old address kept showing up on my account. I let them know my life was in danger but they never took any care in ensuring that it was deleted. They even sent statements to the old address! This means the stalker from my past now knows where I live. I gave them so many chances to rectify this account but they never made the change. I finally called them tonight and closed the account saying after dozens of calls and emails, the invalid information was still showing.They had the gall to inform me that if I closed the account, I could not reopen. Stay away from these horrible people. They don't care at all about confidentiality or anyone's safety. They make me sick to my stomach!

Macy's used to be a decent store and had easy ordering, tracking, returns. Not anymore. It's a joke.

Contacted customer service about bill. Paid bill in full. Assessed late fee for paid bill. Contacted customer service again and accrued another late fee disputing bill! No help closed account. Never again. Close the doors!

The Tanasbourne Macy's doesn't have carts at each door for handicapped etc. I asked recently in customer service and they said at other door! That was to far for me to walk without one so, I didn't get to shop at store,how many others don't shop there because of that!? Until they get some at each door,I won't be patronizing.

I purchased a set of blush (pink)
Silk pillow cases as a Valentine's gift. The delivery was scheduled for February 14th, but later changed to February 15th. When they arrived, the "bonus" pillows were NOT included. A call to customer service was initiated, to which the agent stated no such bonus was applicable.

My only recourse was to return the pillow case, and join the ranks of duped customers!

Due to the poor service, this may be my last Macy's purchase

Refused to give a refund because the shipper (LSO) claims they delivered a product at 8:30 at night when they never actually showed up. Customer service line refused to acknowledge that it is their mistake and refused to issue a refund or replace the product. Never buying anything at Macy's again.

I recently ordered two robes from Macy's. They are soft, roomy and I love them. Ordering from them is easy and they deliver in a short amount of time!

I've been shopping at Macy's for years. It's a high-quality department store and I'm very happy with it. The furniture is an always the best quality it's medium. But certain brands are very high-quality and they have sales on those items often. It's important to always check out the companies and Macy's will return items and they also give good shipping rates if you live into places and you need furniture in another place. We live in Orlando and we are in Vermont. I just recently bought a really nice living room set. Very pleased with the quality!

Macy's has been my go-to destination as a young mom, and it's been a lifesaver in more ways than one.
Whether I'm looking for trendy clothing for myself or comfortable, stylish outfits for my child, Macy's consistently delivers. Their selection of baby and kids' clothing is not only adorable but also durable.

Macy's has a very professional staff. Everytime I come there there is always people that can recommend you anything and can answer all the questions about the jewelry.
It really makes the difference compared to other stores.

You can shop almost any clothing brand at great prices at Macy's. Sometimes when I go to the mall right on woodside New York and cant find an item my size, Macy's.com tells me which stores could have my size.

Decent offerings and sorting make this site a once or twice a month shopping experience.

Their preview of merchandise is not always clear on differences between similar products (pants, for example).

Their sales codes are always spot on (when these don't work elsewhere, it troubles me).

Link to your account for easy checkout.

All and all, a good experience.

Prices can be high sometimes and wish the clearance section was larger.

Regularly priced items are a bit expensive for us, but when they go on sale, discount, clearance, plus coupons, etc, no other retailer can bit these prices! For example, I got a great quality and brands like Kenneth Cole jeans for $5 (regular $120), Polo shirt for $12 (regular $90), and nice Lacoste long sleeve shirt with buttons for $18 (regular price was $110). Love this story, always friendly staff, but in the meantime it feels like they experiencing shortage of staff

I love getting beauty products there because its like always free shipping over 25 bucks, beauty items only! But a lot of times they will run free shipping no minimum order on beauty items and they sent me a goodie bag with the last 2 orders filled with expensive samples. More than sephora. Their other clothing and bedding and stuff can be pretty pricey for my liking so for that I'll take off 1 star but they have never disappointed me and have excellent customer service

Macy's does have great sales and customer rewards but their customer service call center is awful! You get nowhere with the people that take your call. They need way better training. "Sorry ma'am" is their fave phrase yet no resolution