• Madame Bridal

Madame Bridal

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Overview

Madame Bridal has a rating of 3.5 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Madame Bridal most frequently mention customer service, prom dress, and bridesmaid dresses. Madame Bridal ranks 18th among Wedding Dresses sites.

  • Service
    42
  • Value
    39
  • Shipping
    38
  • Returns
    29
  • Quality
    38
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
17
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How would you rate Madame Bridal?
Top Positive Review

“Perfect dress for mother of the groom”

Yana L.
3/24/24

Beautiful well made dress. Colour true to the photo on website. Very comfortable fabric. Well made and the material is rich and flows as I walk. Many compliments. Fast shipping. Help given from assistant was much appreciated. Jj House is my preferred online store for formal dresses and accessories.

Top Critical Review

“Do not on line order”

Kim C.
3/3/21

I ordered a dress on line that was too small, but was able to swap for a different style. I do not like the new dress at all. When I asked to return for a refund they refused. Now it appears they have blocked all of my means of communication. I can't access their site and they never answer their phone. Mailbox is always full so cannot leave a message. $550 lost. BTW the new dress came with no receipt.

Reviews (165)

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Reviews that mention popular keywords

customer service (55) wedding dress (16) prom dress (20)
Thumbnail of user carlener10
Michigan
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

I found a beautiful mother of the bride dress online. I could not find it at any salon in Michigan. A local bridal shop told me that I could not get my #1 choice mother of the bride dress. They also told me that I couldn't get my second choice until the end of May which made me panic since the wedding is June 5. I called Madame Bridal. They found my number one choice dress and promised I could get it in four weeks. The dress arrived in Michigan within six days. The dress is stunning and fits perfectly!

Tip for consumers:
Check size check and speak with salesperson regarding size.

Products used:
Mother of bride dress

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Thumbnail of user jessican72
Arizona
1 review
13 helpful votes
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February 2nd, 2018

I was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. I went in told Albert what i was looking for and he helped me and was able to help me stay within budget. This is a great shop they are understanding and caring. I ran into a financial situation and Albert was able to work with me so that i was able to get my dress. If you are in the south florida area please please please check them out you wont be disappointed i know i was not

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Thumbnail of user simonem12
Illinois
1 review
5 helpful votes
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August 14th, 2014

My experience with Madame Bridal was pretty great. I purchased my wedding dress and bridesmaids and I did not feel pressured at any time. My dresses were delivered earlier than promised and in perfect condition.
I recommend Madame Bridal to anyone who need a dress for a wedding.

Thumbnail of user tinan15
Washington
1 review
6 helpful votes
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March 15th, 2016

I ordered a prom dress for my daughter but never got any comfirmation email from them. I called a few days later to see what's going on and the gal said the dress has been discontinued and I will be refunded. Thanks for not communicating to the buyer! My card got charged and now I have to go to the trouble of trying to get it refunded. Horrible! I should of listen to the other reviews. Stay away they don't deserve to your money!

Thumbnail of user cesarinar
New York
1 review
3 helpful votes
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June 20th, 2017

Please do not buy from this company this is a scam company, I order a dress back on April 24,2017, they said will be deliver bet-3-7 days, finally i got the dress on 5/28/17 but nothing like I order. They refused to returned my money. I have to order a dress from a different company pay extra shipping to get it on time for the occasion

Thumbnail of user rachelj292
Wisconsin
1 review
0 helpful votes
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September 23rd, 2021

Madame Bridal helped my daughter find the perfect dress! Without being able to try on the dress, we ordered what we thought was her size. Unfortunately, it was too small and with a no return policy we worried we would not be able to return the dress for a bigger size. However, working with a small business and talking directly to the owner, he accepted the return and we have the size she needs on the way for her big day! I am so thankful for the service and prompt resolution that working with a small business provides. Thank You!

Thumbnail of user odessaw
North Carolina
1 review
4 helpful votes
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May 3rd, 2015

When you have communication everything goes a little more smoothly. I ordered Jovani ******* and the week it was suppose to arrive it didn't. My time to be ready for senior prom was whining down. The week and weekend (April 19- April25) before prom I was on the phone everyday with the the man that handle problems with orders. Him helped me find another dress and send it to I got and gasped for air because I wanted for last year. Be patience with people and everything will work itself off. Im glad I ordered my dress from them.

Thumbnail of user sefinah
Florida
1 review
0 helpful votes
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July 17th, 2016

I found Madame Bridal when I was searching for a dress for myself for an upcoming graduation celebration. I needed an evening dress for the party and I had none in my closet nor have I ever shopped for an evening dress for myself before. I found their employees to be helpful and patient. The staff helped me to find exactly what I needed for the party without making me feel stupid. This was really nice for me as, before getting help from the staff, I felt like I had no idea what I was looking for or doing. The dress I bought was beautiful and I got several compliments. In fact there were a few people who wanted to know where I found it and they were surprised to learn that I actually got it from a wedding/prom dress shop. I would definitely go back again for any type of dress. Recommended.

Thumbnail of user jesseb31
Virginia
8 reviews
16 helpful votes
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August 14th, 2013

Stay away girls! I checked out this site to buy my wedding dress i wanted which is allure bridal gown 8850 and it said a dollar... really no way. I contacted them and they said they would fix it but looky hear it still isnt fixed. Just be careful.

Thumbnail of user jackiec20
Canada
1 review
5 helpful votes
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June 5th, 2014

This is a soul-less business. Once they have your money, you are no longer a concern. Had this dress delivered to a vacation spot in Florida & JUST missed the 3 day limit to return the dress. It was too small & I'm a student who saved for months for this dress & they wouldn't hear any of it. And what kind of business sells online with the following return policies: 3 days to return, NO money back (20% towards restocking, 80% towards purchasing ANOTHER dress). So basically, they don't allow refunds yet they sell online where people are unable to try it on. PLEASE don't take the chance buying online from a place that doesn't give refunds. I am always a size 4 in this designer & this happened to be the one dress that fit too small, so you can never tell what size you will be. If you get your size wrong & order the dress from this store, or if the dress ends up looking different on you than the models in the pictures, then that will be one costly mistake!

Thumbnail of user annal108
Illinois
1 review
0 helpful votes
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June 25th, 2016

I would definitely recommend Madame Bridal to anyone looking for a dress. When I was looking for my prom dress, I decided to purchase at Madame Bridal. They have a great selection of dresses. The dress I bought was beautiful and at just the price I was looking for. Everybody complimented me during prom night. The customer service is good. I would recommend this shop.

Thumbnail of user karenm1439
South Carolina
2 reviews
0 helpful votes
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October 5th, 2023

I recently bought a Soulmates gown from Madame Bridal. It's a lovely gown, but just a bit on the snug side. I e mailed them twice and asked if I could exchange it for a larger size. When I didn't hear back from them I called their office. The gentlemen that I spoke to said they could not exchange it, as it was on sale, which it wasn't according to Madame Bridals website. The gentlemen said the only he could do was sell me another gown in a larger size for 10% off.
He said it had shipped directly from Soulmates so there was nothing he could do, even though I had paid Madame Bridal directly for the gown.
I called Soulmates and they said the did not have it in a larger size, even though their website said they did.
So now I have a dress that doesn't fit and I'm out $370 dollars with nothing to wear to my daughters wedding.
My advice - don't buy either of these companies. I'm sorry I did

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Thumbnail of user juliem1445
Texas
2 reviews
4 helpful votes
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March 29th, 2021

Placed an order for wedding dress and was informed dress was not available in ivory but ivory/cafe was available. So, communicated I would like the one available but upon checking the status a week and a half later I was informed they could not locate the dress. Four weeks later still waiting a refund on a dress that was never available. Poor communication for site as well!

Tip for consumers:
Do not trust availability!!!

Products used:
None and still waiting on refund

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Thumbnail of user satisfiedc4
Ohio
1 review
14 helpful votes
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January 20th, 2017

I ordered a dress that was two sizes too big and Madame Bridal sent me a check to have it altered or offered to alter it themselves for free! They couldn't exchange or give me a return so they did everything in their power to make it right with me. I appreciate it. I will look beauitful on my wedding day now because of their good customer service. Thank you Madame Bridal!

Thumbnail of user karinad4
Florida
1 review
18 helpful votes
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January 20th, 2017

I have been buying dresses from Brad Simon for 6 years in a row now and I havent had one single problem. I love sherri hill and they always have the right dress for me, sometimes not all dresses look good on one you know but Brad always helps me and I always get what I want!
Thanks Madame Bridal

Thumbnail of user catherinei3
Georgia
1 review
14 helpful votes
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May 9th, 2015

I have to admit that I wasn't sold immediately on the Dessy 57 Grand when I first saw it, but as a bridesmaid I didn't have much choice because that's what my sister-in-law to be wanted. Once I had it taken in slightly however, I have to say that it looked amazing! In fact, I got compliment the whole night from people at the reception that said I wore it best. (Yay!) The color was a perfect match for my skin tone and I got to show off my legs, which I think are my best feature, so in the end I was very happy. By the way, everyone at Madame Bridal was a joy to work with, especially Simon, and they had everything ready on time too. Thank you to everyone and you can bet that I will recommend you to all my girls in the future.

Tip for consumers:
Talk to Simon!

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Thumbnail of user kil378
GB
3 reviews
21 helpful votes
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September 8th, 2014

I'm so glad that I stumbled across this website. I truly believe it was meant to be as the dress I order was absolutely perfect. I needed a dress for my 4 year old daughter and none of the dresses here in the UK were suitable. Thank god for online shopping because I ended up getting the Eden Princess Princess *******B Flower Girl dress. My daughter looked so cute in this dress and it matched the bridesmaid dresses perfectly. I love the detailing of the dress too, the bow looked extremely cute on her. It was really easy to take on and off to, using the zipper at the back of the dress.
Purchasing the dress was a breeze and I even came back to purchase the Benjamin Walk Rachel purse for my mother-in-law. She was well impressed!
Both the dress and the bag were made to a high standard. A few of my friends are either getting married or looking to get married, so I will certainly be telling them about this marvelous site.
A thumbs up from me!

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Thumbnail of user ivonf4
Florida
1 review
0 helpful votes
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July 1st, 2021

Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. I ordered my daughter's Sweet 16 dress in May. It was scheduled to be delivered end of July. I called Madame Bridal every other week and Mr. Simon was always pleasant and willing to help. He would call the manufacture to make sure everything was going according to schedule. To my surprise my dress arrived end of June way ahead of schedule. Beautiful dress and my princess is over the moon with her Princesa By Ariana Vara dress. Excellent experience! I would recommend Madame Bridal to all my friends and family.
I would recommend this

Products used:
Sweet 16 Dress

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Thumbnail of user alessias3
New York
1 review
1 helpful vote
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June 3rd, 2016

Today, the bridesmaids dress that I purchased on madamebridal.com for my best friend's wedding next month, just arrived in the mail. I was a bit anxious that the dress was not going to fit properly, but I tried it on right out of the package, and I was so happy to see that it fit as described. The dress that I purchased, Social Bridesmaids 8159, is not expensive, but the feeling of Nu-Georgette makes it seem so. This is one of the best online purchases I have ever made. Madame Bridal satisfied my expectations 100% and I can definitely recommend them to anybody.

Thumbnail of user meredithm13
Washington
1 review
12 helpful votes
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July 22nd, 2016

Amazing experience with this wonderful store! I'm from the Pacific Northwest but my husband is from Boynton Beach, so when we decided to have our wedding in Florida Madame Butterfly came highly recommended from Brad's mother. Vivienne is phenomenal and so knowledgeable of all of the brands they carry, and was so gracious in doing multiple consultations with not only me to find my perfect dress, but for my bridesmaids as well. I walked down the isle in an absolutely stunning Mori Lee gown and couldn't have imagined a more perfectly beautiful dress, so know when you go to Madame Butterfly to find your dream wedding gown, you really couldn't be in better hands

Thumbnail of user bridgettew9
West Virginia
1 review
0 helpful votes
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July 16th, 2017

I was invited to be a bridesmaid for my friends wedding. I purchased the Dessy Luxtwist2 long twist wrap dress from Madame Bridal. Their website was easy to navigate and they had a nice selection to choose from in a variety of styles, sizes, and colors. I was very pleased that I found both my size and my favorite color in the Twist version. The price was affordable for my budget and I received the dress in time to try on and check it for any alterations. Luckily enough, I didn't need to make any adjustments; my dress fit perfectly.

I must say this experience has been an awesome one. For me, this was easier than going to a store and trying on multiple dresses as I am a busy mom with three children. I love the convience of online shopping. I would highly recommend trying Madame Bridal and buying their dresses

Thumbnail of user kristenf4
Florida
1 review
7 helpful votes
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August 14th, 2014

I actually first came to this store back in the days, to purchase my prom dress. Now I am here again for bridesmaid dresses. They are great people. They have a beautiful store with tons of dresses to choose from and if you cannot find anything there, go to their online store, www.madamebridal.com, they have a live chat and they help you with anything you need, I highly recommend it to anyone!

Thumbnail of user claudial55
Canada
1 review
15 helpful votes
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August 22nd, 2018

Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. With a few hiccups in the order. Madame Bridal immediately corrected and kept me updated and delivered! I can't wait to wear my beautiful Jovani dress and promo shoes! I will definitely be recommending Madame Bridal to anyone I know. And will be ordering mysel again when need be! Thank you again for the amazing service. It makes my daughter's wedding all that much sweeter!
Sincerely,
Mother of the Bride Canada

Thumbnail of user luisam9
Brazil
5 reviews
22 helpful votes
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July 16th, 2016

Ordered the "Jovani JVN******* Dress" in a size 6 for prom and I almost cried lol. I hate real life shopping, especially when it comes to stressful events like these. The picture shown on the website came in its default color (black). It had other color options as well but I didn't see the image. Wasn't a problem for me though, I wanted the original black anyways. ;) Simple and elegant. Price doesn't exceed from what you'd buy in your local prom/homecoming/bridesmaid gown shop.

Thumbnail of user isabellejoy2006
Georgia
1 review
0 helpful votes
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November 2nd, 2023

I bought my Homecoming dress from here a few weeks ago and I was absolutely in LOVE with it. The theme was Arabian Nights and I ordered the dress extremely last minute, but they still managed to ship it out to me on time. My dress was Alyce Paris 4679 size 00 and it fit me perfectly. I'm was overjoyed with my dress.

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Bridal dresses, wedding gowns, special occasion dresses and accessories.

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Brad S.

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