Made-in-China has a rating of 3.8 stars from 223 reviews, indicating that most customers are generally satisfied with their purchases. Made-in-China ranks 4th among Sourcing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
My experience with sales and customer care during the inquiry and purchase was very good. The product arrived on time. I opted to pick up from the shipping warehouse in Vancouver, and was disappointed that they could not load into my vehicle. Lucky the box was small and I am strong. Opening the shipping box later, I discovered some paint damage on the product because the small metal parts were not protected with bubble wrap. Also, the product requires some assembly, and there are no instructions. It looks like I am required to wire the electric motor to the controller myself, and must provide a North American compatible power cable and plug. This step would have been much easier at the factory, and is an unusual expense for a new product, and requires knowledge and expertise. I have not assembled or tested the product yet.
We ordered a batch of socks for our studio (Helsinki, Finland) through this website with our logo and grip. The process was quick, and communication was efficient, but the quality of the socks is terrible. After just the second wash, following the manufacturer's care instructions, the socks have already lost their appearance. The grip no longer matches the declared color; instead of being transparent, it has turned gray. Overall, the socks look worn out after only two washes, and despite discussing this with the manufacturer, we have yet to reach a solution.
I have had a very positive experience with this business and have found many credible suppliers.
High quality product and quick delivery. The communication was very clear and consistent.
Very easy to purchase and receive item. Seller was very helpful and took note of our requests.
Great experience. Everything went very well. Customer service was very good
What I wanted was different from what they sent to me. A fake product was sold for me.
I really liked the purchase. The saleswoman is very attentive.
Very happy with my purchase and satisfied with the service.
Terrible quality of goods
The seller promised very good quality
Hi Denis,
We apologize that the product quality did not meet your expectations. Please send the images showing the quality issues along with your order number to sts@made-in-china.com, and our customer service team will follow up with you promptly.
Very efficient and ready to help, well done team
Keep this way
Wonderful experience. Me saying that should be enough.
The product is good. Quick service, friendly staff.
Very good experience, they shipped fast. We have to check the quality working in our machines.
Contacted customer support regarding high value order, but never got a reply.
Hello Anna,
Thank you for your review.
Upon checking, we found that on August 6th, our customer service team responded to your inquiry via our online chat tool, TradeMessenger.
Could you please confirm whether you reached out to the supplier and did not receive a response?
If you need our assistance, feel free to contact us at sts@made-in-china.com.
Made-in-China.com Service Team
Always efficient service and great product. Very pleased with purchase.
Still not received goods will contact you again once scooter arrives
Hello andrew,
We have confirmed the current shipping status of your goods with the supplier, and they are expected to arrive by the end of this month.
The updated logistics information has been sent to your email.
We will also keep track of your shipment's arrival.
If you encounter any issues, please don't hesitate to contact us at sts@made-in-china.com.
Thank you again for your feedback.
Eva is wonderful to deal with. Thank you for your ongoing support
Same product and on time according to the delivery schedule.
Successful transaction for the second time, goods ok, fast shipping, nice contact
We experienced excellent service and well organised from the start until we received our products. Products are also of very good quality
They sent me the wrong item and refused to refund it.
Dear S S,
We apologize for the issue with your order. After speaking with the supplier, they mentioned that you requested a model change only after the item was shipped. We have already emailed you regarding the supplier’s refusal to issue a refund, asking if you need any assistance, but we haven't received a response. If you still need help, please don't hesitate to contact us.
sts@made-in-china.com
The size labels on the packaging are placed on top of others, which sometimes does not correspond to the indicated size. Ordered L and M, received on one model, XL and even XXL. Really disappointed!.
Dear Jerome,
We are truly sorry to hear about the size discrepancy in your recent order. It is never our intention to disappoint, and we understand how this can affect your experience.
To resolve this issue, we suggest you coordinate directly with the supplier to discuss the possibility of either sending the correct sizes or providing a partial refund. We are here to support you and can facilitate communication with the supplier if needed.
Should you require our assistance in this matter, please do not hesitate to reach out to us at online-trading@made-in-china.com.
We look forward to making this right for you.
Made-in-China.com Service Team
It's really easy to go through products you like, save them. Would be great to have more sorting options of your favourite productions but really nice overal. I like there is clear information on the website for nearly everything you need. Communication on the website could be better, at times I can't scroll to the through the message thread.
Second time dealing with Made-in-China and service, quality, and price was great
Source quality products Made in China. Find reliable China Suppliers, Manufacturers, Factories, Wholesalers & Exporters on the leading B2B e-commerce website Made-in-China.com.
Hi Ovwigho,
We sincerely apologize for the issues you've experienced with the product.
Please feel free to reach out to sts@made-in-china.com. Our after-sales team will assist you in communicating with the supplier to resolve the matter properly.
Thank you for your understanding.