Overview
Made-in-China has a rating of 3.9 stars from 371 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Made-in-China most frequently mention and customer service. Made-in-China ranks 2nd among Sourcing sites.
Negatives
1. After making my request, very few suppliers came forward with prices, some only contacted me as far as 10 days later. None offered me their best price (which is what I asked for, to save time) but some eventually came down in price. One supplier in particular was very forceful and tried to beat every other suppliers price. And then sulked (like a child) when I did not chose them because they originally offered me the highest price. I got the distinct feeling this supplier would have sold their mother, just to out bid everyone else. Not professional at all.
2. I ordered 6 May; was told they would dispatch quickly and within one week. Dispatch date was actually 24 May.
3. Then no tracking available for the entire journey and my items arrive with no warning/date/time.
4. Original delivery date given was 20 June but many delays meant my order did not dock in UK until 5 July and then reached me on 10 July.
6. Although I received my items both boxes were badly crushed and deformed, it was only luck that the manufacturer (Deye) had cleverly left sufficient space and fitted corner strengthening packing, that the items were not damaged.
7. Even the date of purchase in the title of this review is incorrect.
8. Overall VERY POOR.
Positives
1. I learnt a lot, my items did eventually arrive and my supplier (Anhui Kingwooh Energy Technology Co. Ltd. *******@kingwoohsolar.com -Telephone 86-*******0517) was amazing, doing his very best. Excellent customer service from him, I will use them again and again.
It was great, only try speed up notification of payment(verify proof of payment to supplier on time)
We ordered products from a supplier on the website and received inferior goods. When requesting a return, the seller denied it through the madeinchina platform. We contacted madeinchina support and they haven't responded. We will have to take legal action in order to force the refund.
Dear DJ,
We are deeply sorry for the inconvenience and negative experience you have encountered with your recent purchase.
We are pleased to inform you that the supplier has now approved your refund request and has provided a return address for the goods. Please visit your Made-in-China.com Virtual Office to check the details of your order and arrange for the return of the products to the supplier at your earliest convenience.
Once the supplier has confirmed receipt of the returned items, the system will initiate the refund process, and the funds will be returned to your account.
Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team at online-trading@made-in-china.com. We are committed to resolving this matter promptly and ensuring your satisfaction.
Made-in-China.com Service Team
It's really easy to go through products you like, save them. Would be great to have more sorting options of your favourite productions but really nice overal. I like there is clear information on the website for nearly everything you need. Communication on the website could be better, at times I can't scroll to the through the message thread.
The final product was cheap and poorly made. I requested a refund, an email that has been met with crickets. I won't hold my breath. One star for getting the item to the destination on time.
I would like to point out that my experience with other vendors in China have been exceptional, so they are not all like this. Just beware of this company.
Dear Holly,
We sincerely apologize for the poor experience you had with your recent purchase.
If the product has quality issues or does not match the description, you can apply for a refund within 30 days of receiving the item through our platform. Please reach out to our customer service team, and we will assist you promptly. (online-trading@made-in-china.com)
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
Made-in-China.com Service Team
Supplier sent my order via Poat office which it took a month long with few days which then it came with rediculous high customs and taxes when I have time I will return the order i haven't even fetch it from post office I was really disappointed with the service am never using this supplier ever again.
Dear Nelisa,
We are deeply sorry to hear about the frustration and disappointment you have encountered with your recent order. Please be informed that the shipping method for your order should have been agreed upon with the supplier. If the shipping method used by the supplier differs from what was initially promised, we encourage you to file a complaint with our after-sales team(Online-trading@made-in-china.com). Additionally, you may wish to discuss with the supplier the possibility of receiving some form of compensation for the additional costs incurred due to customs and taxes.
Very easy to purchase and receive item. Seller was very helpful and took note of our requests.
The buying process is not finished yet, therefore I can only say the communication worked well.
Once the orders are fulfilled, I can say if it all worked out well.
Therefore I leave one star open.
Buying these products was simple and Seamless. The product arrived in excellent condition. The quality is above expectation and the workmanship is perfect.
Support was outstanding and got exactly what was ordered. Response time was super quick. Quality of products is outstanding.
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- Nanjing, Jiangsu, China
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anoj,
Thank you for taking the time to provide us with your feedback. We understand that your experience with our service has not been up to your expectations, and we sincerely apologize for any inconvenience this may have caused you.
1. Regarding the shipping time, we have verified that you placed the order on May 6, and the supplier shipped it on May 24. The agreed shipping time in the order is within 100 days after the advance payment is received, so the supplier did not delay the shipment.
2. Concerning logistics tracking, our platform currently supports tracking for some courier and postal services. However, since you chose sea freight, some shipping companies do not have trackable data, which is why you are unable to track the logistics status on our platform.
3. As for the long transportation time, it is true that sea freight takes longer, but it is significantly cheaper than air freight. This can be discussed with the supplier to choose the most suitable logistics method before placing the order.
Lastly, we appreciate your recognition of our supplier's services and hope to have the opportunity to provide you with even better service and a smoother purchasing experience in the future.
Made-in-China.com Service Team