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Made-in-China has a rating of 3.8 stars from 223 reviews, indicating that most customers are generally satisfied with their purchases. Made-in-China ranks 4th among Sourcing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
My experience with sales and customer care during the inquiry and purchase was very good. The product arrived on time. I opted to pick up from the shipping warehouse in Vancouver, and was disappointed that they could not load into my vehicle. Lucky the box was small and I am strong. Opening the shipping box later, I discovered some paint damage on the product because the small metal parts were not protected with bubble wrap. Also, the product requires some assembly, and there are no instructions. It looks like I am required to wire the electric motor to the controller myself, and must provide a North American compatible power cable and plug. This step would have been much easier at the factory, and is an unusual expense for a new product, and requires knowledge and expertise. I have not assembled or tested the product yet.
We ordered a batch of socks for our studio (Helsinki, Finland) through this website with our logo and grip. The process was quick, and communication was efficient, but the quality of the socks is terrible. After just the second wash, following the manufacturer's care instructions, the socks have already lost their appearance. The grip no longer matches the declared color; instead of being transparent, it has turned gray. Overall, the socks look worn out after only two washes, and despite discussing this with the manufacturer, we have yet to reach a solution.
1. Support did not answer
2. They marked an order as delivered just by time-out, which is not true, and no way to un-mark it.
We ordered products from a supplier on the website and received inferior goods. When requesting a return, the seller denied it through the madeinchina platform. We contacted madeinchina support and they haven't responded. We will have to take legal action in order to force the refund.
Dear DJ,
We are deeply sorry for the inconvenience and negative experience you have encountered with your recent purchase.
We are pleased to inform you that the supplier has now approved your refund request and has provided a return address for the goods. Please visit your Made-in-China.com Virtual Office to check the details of your order and arrange for the return of the products to the supplier at your earliest convenience.
Once the supplier has confirmed receipt of the returned items, the system will initiate the refund process, and the funds will be returned to your account.
Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team at online-trading@made-in-china.com. We are committed to resolving this matter promptly and ensuring your satisfaction.
Made-in-China.com Service Team
Un servicio rápido y muy correcto, no creo que tenga que aportar nada más como que...
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Order und deliver process is good. The quality of the product is high. Shipping costs are high.
The sample arrived in just a few days but it was not what we were looking.
Everyone I have dealt with has been awesome. Only issue is when trying to make payments. Banks don't always seem to trust. Site search tends to fine what looking for.
Fast expedition, good communication and product and compliant product.
I ordered something and it was not as described. I asked for a refund and the platform denied it becasue the seller denied it. It caused us to negotiate a settlement that was more advantageous for the seller who did not perform as expected. Will not use the site again.
Dear Gloria,
We sincerely apologize for the inconvenience you have experienced. Our support team will reach out to you to understand the situation better.
If you need any assistance, please feel free to contact us at: online-trading@made-in-china.com.
Made-in-China.com Service Team
Good service, fast response, quality products, great pricing.
Looked fake, felt fake etc etc…. …………………………………………………………….,…………………………………..
Hi Adan,
We apologize for the inconvenience you've experienced. Could you please provide more details about the issues with the product? We can discuss compensation or a refund with the supplier. If you have any concerns, feel free to contact us at online-trading@made-in-china.com.
Made-in-China.com Service Team
Hi dears
I have problem I take massage told that I received my order and this did not happen can I have feedback from you w
Dear Naseem,
We are truly sorry to learn that you have received a notification indicating that your order has been delivered, yet you have not actually received the goods. We understand how frustrating this situation can be.
Upon reviewing your order, we have confirmed that it was placed last year and the logistics status shows that the package has been signed for. We are currently in the process of verifying the situation with the supplier to ensure that there are no discrepancies.
In the meantime, should you require any further assistance, please feel free to contact us directly at online-trading@made-in-china.com.
Made-in-China.com Service Team
The final product was cheap and poorly made. I requested a refund, an email that has been met with crickets. I won't hold my breath. One star for getting the item to the destination on time.
I would like to point out that my experience with other vendors in China have been exceptional, so they are not all like this. Just beware of this company.
Dear Holly,
We sincerely apologize for the poor experience you had with your recent purchase.
If the product has quality issues or does not match the description, you can apply for a refund within 30 days of receiving the item through our platform. Please reach out to our customer service team, and we will assist you promptly. (online-trading@made-in-china.com)
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
Made-in-China.com Service Team
Buen trabajo, gente seria, buena comunicación para hacerlos según criterios, y el material de muy buena calidad
Recomiendo sin ningún problema
Volveré a trabajar con ellos
After 3 months the item was not received, it was shipped to the wrong address
Update as of August 1st
The supplier shipped your goods on July 13th. We have tracked the package, and it cleared customs on July 16th and is now on its way to the destination. Please keep an eye out for the delivery.
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Dear E B.,
We are deeply sorry for the issues you have experienced with your order. We have already reached out to the supplier to get a better understanding of the situation regarding your order. As soon as we receive any updates, we will promptly inform you.
We are committed to resolving this matter to your satisfaction and appreciate your patience as we work through the details.
Thank you for your understanding.
Made-in-China.com Service Team
Needed some rubber parts, they were perfect and shipped very fast. Good communication.
There is immediate reply, costs are affordable and shipment arrives in less than 14 days.
Order still on his way on a ship and made in China say it's delivered
So that's not correct
Hi Arthur,
We sincerely apologize for the inconvenience caused. Your order was automatically marked as received by the system, but we understand you haven't received it yet.
Please note that your shipment completed customs clearance in Belgium on June 26th, and it should be delivered to you soon. We kindly ask you to keep an eye on its status.
Additionally, we would like to inform you that there is an option in your account to delay the receipt confirmation for future orders. We will also work on improving our order status notifications.
Thank you for your understanding and patience.
Made-in-China.com Service Team
Muy satisfecho con la compra. El vendedor es altamente confiable. El despacho es oportuno y rápido. No he tenido ningún problema con el producto. Lo recomiendo al 100%.
I got good prices for goods and many suppliers available
You make a good service, only shipping charges is high, it's good if you deal with economy shipping company..
Excellent service and very happy with product. Fast delivery
The whole transaction was seamless and I got exactly what was promised - quickly too! Thank you!
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Dear Alex,
We sincerely apologize for any inconvenience you've experienced. According to UPS tracking information, your package was marked as delivered on June 28th. The automatic confirmation of delivery occurred because the shipping period exceeded 45 days, which triggered our system to mark the order as received.
During this time, if you hadn't received your order, you could have extended the delivery time in your Virtual Office of Made-in-China.com.
The UPS tracking data shows that the shipment number was created on May 10th, but it didn't arrive in Poland until June 27th. We recommend that you reach out to the supplier for further details regarding this delay.
Thank you for your understanding.
Made-in-China.com Service Team